• Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure. • Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems • Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients • Collaborate with L1 support and development teams to address complex technical challenges. • Conduct routine maintenance checks on existing automations to ensure optimal performance. • Coordinate operations and maintenance activities for large client accounts • Test and optimize the software design, code, and reusability of our automation artifacts • Apply and further develop best practices for developing automation solutions • Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules • Consult, provide expertise, guidance, and participation during the Onboarding and Service Transition of clients

Role Description - Validar e controlar a qualidade de todo o processo; - Auxiliar na satisfação do cliente; - Configuração dos parâmetros do SISES; - Liderar/Participar Reunião Externa; - Coordenar e Implementar melhorias; - Dar Suporte ao desenvolvimento dos outros Engenheiros; - Validar a Concepção Estrutural das ATP's; - Identificar e desenvolver melhorias e treinamentos para desenvolvimento da equipe; - Informar e formalizar para Coordenação e Gerência soluções e pontos de atenção de projetos; - Atuar como suporte técnico e operacional aos coordenadores e/ou engenheiros responsáveis; - Verificação e Aprovação de modelos computacionais de diferentes tipos de estrutura; Qualifications - TQS (Domínio SISES); - Experiência prévia com Concepção estrutural de Concreto Armado e Alvenaria Estrutural; - Bielas e Tirantes; - Experiência em Alvenaria Estrutural; - Experiência em Concreto Armado; - Estruturas protendidas; - Experiência em Gestão de Projetos; - Software de elementos finitos; - Conhecimento de Plano de Tensões; - Análise dinâmica; - Experiência em Parede de Concreto; - Obras de artes (pontes, viadutos, passarelas, etc); Requirements - TQS avançado; - Curso de atualização constante; - Atualização de normas; - Revit básico; - AutoCAD intermediário; - Gestão de projetos; - Softwares de Elementos Finitos (SAP, ETabs, Strap,...); - Robot intermediário; Benefits - Proatividade, vontade de aprender e trabalho em equipe são pontos fortes para fazer parte do nosso time!

• Undertake on-site commissioning, maintenance, and troubleshooting activities on legacy installed commissioned fired equipment. • Conduct on-site commissioning of legacy and retrofit equipment, general maintenance, troubleshooting, fault analysis, and installation supervision. • Preparing Risk Assessment Method Statements (RAMS), site visit reports, and maintaining timesheets for submission to clients. • Starting up and maintaining Zeeco's combustion products and systems, including flare systems, flare gas recovery, boiler burners, process burners, thermal oxidizers, vapour recovery systems, and associated pollution and optical control equipment. • Identifying potential opportunities for additional aftermarket spares and site service support. • Supervising on-site turnaround/outages contracts and delivering training to end-user personnel. • Adhering to Company and customer Health and Safety Policies, promoting a safe working environment.

• Conducting on-site commissioning of legacy and retrofit equipment, general maintenance, troubleshooting, fault analysis, and installation supervision. • Preparing Risk Assessment Method Statements (RAMS), site visit reports, and maintaining timesheets for submission to clients. • Starting up and maintaining Zeeco's combustion products and systems, including flare systems, flare gas recovery, boiler burners, process burners, thermal oxidizers, vapour recovery systems, and associated pollution and optical control equipment. • Identifying potential opportunities for additional aftermarket spares and site service support through service and commissioning activities. • Supervising on-site turnaround/outages contracts and delivering training both classroom and on site to end-user personnel. • Adhering to the Company and customer Health and Safety Policies, promoting a safe working environment at all times.