Role Description The Collections Representative I utilizes various collection strategies and methodologies to contact consumers to negotiate payment in full or payment arrangements on debt. The Collection Representative II manages a complete portfolio of charged off accounts, maintains effective negotiation skills, utilizes skip tracing techniques and remains compliant with all regulatory and company requirements and policies. Day in the Life: - Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account. - Utilize various skip tracing techniques and collection strategies to locate right parties. - Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment. - Follow up on specific accounts which meet department criteria to ensure all work has been completed on said accounts. - Establish and maintain payment arrangements consistent with our established guidelines. - Dorm, close, and make recommendations on accounts in accordance with our established guidelines. - Make second voice calls as necessary to assist other collectors. - Participate actively in monthly continuous improvement training sessions, to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situations. - Maintain thorough knowledge of FDCPA. - Document accounts accurately and quickly. - Perform all other duties as assigned. Qualifications - Minimum (1) year collections or sales experience preferred. - High school education or GED equivalent. Requirements - Pay Equity: $15.00 to $18.03. Benefits - Competitive wages. - Medical with telemedicine. - Dental and Vision. - Basic and Optional Life Insurance. - Paid Time Off (PTO). - Maternity, Parental, Family Care. - Community Volunteer Time Off. - 12 Paid Holidays. - Company Paid Disability Insurance. - 401k (with employer match). - Health Savings Accounts (HSA) with company provided contributions. - Flexible Spending Accounts (FSA). - Supplemental Insurance. - Mental Health and Well-being: Employee Assistance Program (EAP). - Tuition Reimbursement. - Wellness program. - Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.