Role Description Ready for a Change? Work From Home with Brightree by ResMed! Currently working in a call center and tired of commuting to the office? Brightree by ResMed is hiring motivated, customer-focused callers who are ready to take the next step in their career—from the comfort of home! In this role, you will manage inbound and outbound calls with patients to support resupply of existing products: - Handle high-volume (100+) inbound and outbound calls per day - Serve as the primary point of contact for creating and booking patient orders - Complete tasks accurately and on time - Collaborate with internal and external teams to resolve issues - Monitor performance metrics and meet quality and service-level standards - Adhere to schedules and departmental procedures while working independently - Deliver exceptional customer service while effectively multitasking across multiple accounts Qualifications - High school diploma required - 1+ year of customer service and/or sales experience - Self-motivated with the ability to troubleshoot and adapt quickly - Strong verbal and written communication skills - Highly detail-oriented with a focus on data-entry accuracy - Ability to multitask in a fast-paced environment - Comfortable working independently Requirements - Remote work requires a HIPPA compliant work environment - Hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload - Wi-Fi, satellite, cellular, and 5G connections are not supported Benefits - Comprehensive medical, vision, dental, and life insurance - AD&D, short-term and long-term disability insurance - Sleep care management - Health Savings Account (HSA) - Flexible Spending Account (FSA) - Commuter benefits - 401(k) - Employee Stock Purchase Plan (ESPP) - Employee Assistance Program (EAP) - Tuition assistance - Fifteen days Paid Time Off (PTO) in the first year - 11 paid holidays plus 3 floating days - Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave