Title: Senior Technical Engineer Location: Buffalo United States Job Description: CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

• Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems). • Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers. • Investigate product bugs and customer-facing errors, participate in their resolution together with Product and Engineering teams. • Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns. • Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them. • Automate routine and repetitive tasks to improve team efficiency. • Take part in on-call duties for incidents and help improve our monitoring, alerting, and response processes.

- Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems). - Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers. - Investigate product bugs and customer-facing errors, participate in their resolution together with Product and Engineering teams. - Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns. - Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them. - Automate routine and repetitive tasks to improve team efficiency. - Take part in on-call duties for incidents and help improve our monitoring, alerting, and response processes.

• Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems). • Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers. • Investigate product bugs and customer-facing errors, participate in their resolution together with Product and Engineering teams. • Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns. • Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them. • Automate routine and repetitive tasks to improve team efficiency. • Take part in on-call duties for incidents and help improve our monitoring, alerting, and response processes.