Role Description We are currently seeking detail-focused and service-oriented individuals to join our team as Online Travel Reservations Specialist. In this role, you will assist clients with securing travel arrangements, confirming booking details, and helping ensure their vacation plans come together smoothly using online systems. This opportunity is ideal for individuals who enjoy working behind the scenes to organize details, communicating with clients, and learning about travel options such as resorts, cruises, and guided experiences—all within a flexible remote work environment. Training and ongoing support are provided. Responsibilities - Assist clients with booking travel components including accommodations, flights, cruises, and activities - Review traveler preferences to help match them with appropriate reservation options - Provide helpful guidance during the booking and confirmation process - Communicate with clients through email, messaging tools, and phone when needed - Coordinate reservation details with approved supplier partners - Ensure itinerary information is accurate and properly recorded in internal systems - Stay informed about travel updates, availability changes, and promotional offers - Support clients through the reservation process leading up to confirmation Qualifications - Interest in online booking support and travel coordination - Strong attention to detail and communication skills - Ability to manage multiple reservations in an organized manner - Comfortable working independently in a remote environment - Familiarity with basic computer systems and internet navigation - Must be at least 18 years old - Must reside in the U.S., U.K., or another approved hiring region - No prior travel industry experience required — training is provided Benefits - Flexible remote work structure - Step-by-step onboarding and continued mentorship - Access to travel booking systems and supplier partnerships - Eligibility for travel-related incentives and industry perks - Opportunities to advance into higher-level travel coordination or advisory roles

Role Description We’re looking for a Credentialing Specialist whose work will be impactful to ensuring timely access to care for families, and quick entry into providing ABA services for clinicians. This role owns end-to-end credentialing and re-credentialing for all KBH BCBAs and RBTs across all contracted payors, and is accountable for the workflows, tools, and relationships that make credentialing work reliably at scale. You’ll partner closely with HR, Training, Clinical Leadership, Scheduling, and Billing to ensure credentialing never becomes a barrier to care—and you’ll bring the data and process discipline to help ensure that is the case. You’ll be proactive and a strong advocate with payors—following up, escalating when needed, and building relationships with credentialing contacts to ensure we’re always following best practices and driving accountability with all stakeholders. Role Responsibilities - Credentialing Execution: - Manage end-to-end credentialing and re-credentialing for BCBAs and RBTs across all contracted payors—initial enrollment, recredentialing, ongoing updates, and active status maintenance. - Own the full submission lifecycle for each application: compiling all documentation, portal submission, follow-up, and resolution, with a complete and auditable paper trail. - Ensure clinician credentials and supporting documentation (BACB certification, BLS, Safety Care, NPI, CAQH, diplomas, state licenses as applicable) are current, verified, and stored to support audit readiness at any time. - Coordinate with HR, Training, Clinical, and Scheduling to ensure credential status never blocks a clinician’s start date without advance warning. - Help clinicians navigate the credentialing process, providing them with the resources and supports needed to smoothly navigate this process. - Oversee the BACB RBT Requirements Coordinator process, working closely with the clinicians managing RBT supervision KBH-wide, including BACB portal maintenance, and timely responses to BACB supervision audits. - Payor Relationships & Escalation: - Serve as KBH’s primary contact with payor credentialing departments, building relationships with payors, maintaining a proactive follow-up cadence, and escalating directly when timelines are at risk. - Build and maintain a payor credentialing matrix documenting all payor-specific portal requirements, submission formats, re-credentialing cadence, common rejection reasons, key contacts, and escalation paths. - Track payor-specific patterns, such as credentialing timelines, rejection reasons, documentation requirements, etc. and use those patterns to drive process changes. - Data, Tracking & Reporting: - Maintain a live credentialing tracking system that provides real-time visibility into every active application: current status, outstanding items, payor, and estimated credentialing date. - Use data to surface root causes of delays and denials, prioritize process changes by impact, and demonstrate improvement over time. - Define and track key credentialing KPIs (e.g., cycle time, aging by payor, touchpoints per application, and first-pass approval rate) and provide regular reporting to support staffing and revenue forecasting. - Process Improvement & Systems: - Document current-state workflows and handoffs across HR, Training, Clinical, Scheduling, and Billing; identify gaps, redundancies, and bottlenecks. - Build and maintain standardized credentialing tools: checklists, templates, submission packets, naming conventions, and SOPs that reduce rework and make the process transferable. - Drive continuous improvement in first-pass approval rates and time-to-credential. If something is slowing things down, own the fix. Qualifications - Prior credentialing or provider enrollment experience in a healthcare setting (required); ABA provider credentialing experience with experience credentialing both BCBAs and RBTs strongly preferred. - Hands-on experience with CAQH, NPI, and commercial + government payor portals; demonstrated best practices for maintaining audit-ready provider files. - Proven ability to build or improve credentialing processes—SOPs, tracking tools, checklists—not just maintain what was handed to you. - Comfort analyzing credentialing data to surface patterns: which payors run slow, which rejection reasons recur, and where cycle times are longest and why. - Familiarity with Medicaid MCOs and/or TRICARE is a plus given our payor mix in NC and GA. - CentralReach experience preferred; not required. - Bachelor’s degree or equivalent professional experience. Benefits - KBH is committed to creating a diverse environment and we are proud to be an equal opportunity employer. - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. - Diversity is more than a commitment at KBH- it is the foundation of what we do, adhering to the highest professional standards while creating an environment in which exceptional people (like you!) can think big, have fun, and do good. Are you Interested? We are looking forward to sharing our knowledge of Autism and Behavior Analysis with our new team members. If you are excited about this opportunity to learn and grow, apply to join the KBH family. We cannot wait to see the impact you will have on the children and families we serve! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description Nautilus Insurance is seeking a Senior Claims Examiner to join their team. This role can be located in our Scottsdale, AZ office, or remotely for a highly qualified candidate. The Senior Claims Examiner’s primary job function includes efficiently and effectively handling intermediate-level, commercial third-party general liability losses in a “paperless” environment. An ability to communicate both verbally and in written form in a prompt, courteous and professional manner is essential. - Reviews and sets up new loss assignments in a timely manner in compliance with Department guidelines and best practices. - Establishes appropriate initial loss and expense reserves and continues to regularly evaluate the file for adequacy, accuracy and adherence to reserving guidelines. - Analyzes and interprets policy language in conjunction with specific loss facts to reach appropriate coverage decisions. - Drafts frequent and complex coverage correspondence, including reservation of rights and coverage disclaimers in compliance with various state statutes and regulations. - Composes a variety of other detailed correspondence to insureds, claimants, attorneys, agents and Regulatory agencies. - Proactively manages claim files from inception to closure, including identification and investigation of coverage, liability and damage issues, determination and efficient execution of an appropriate plan of action, and prompt, economical file resolution, in compliance with Department guidelines and best practices. - Appropriately and clearly documents all claim file activity, including current strategy, plan of action and exit plan in file notes. - Consistently demonstrates coverage analysis, investigation, evaluation and negotiation skills at an intermediate level. - Directs and controls the activities and costs of numerous outside vendors including independent adjusters, defense counsel and coverage counsel. - Effectively presents and discusses loss facts and issues in roundtable discussions to peers and members of management. - Composes and transmits Large Loss Reports and other detailed reporting documents as appropriate in a regular and timely basis. - Manages and monitors file caseload through the use of various resources. - Obtains all required state adjuster licenses and maintains them as required via compliance with mandatory continuing education requirements. - Serves as a technical resource within the Department through mentoring and knowledge-sharing, whether one-on-one, in small groups, or presentations to larger groups. - Meets with intern personnel and others as needed to provide job function overview and/or specific subject-matter training. - Occasionally participates in projects and initiatives led by other departments and/or W. R. Berkley companies, including audits, workshops, focus groups, task forces, etc. - Initiates appropriate communication with members of management and other Departments. - Attends internal and external seminars and other training events and provides feedback to peers and/or members of management. - Other duties may be assigned. Qualifications - Must have at least seven (7) years of insurance experience, with at least 3+ years handling commercial general liability claims. - Excess and Surplus Lines experience preferred. - CPCU, AIC, AEI or completion of other insurance-related classes is preferred. - Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel and E-mail. - High school diploma or general education degree (GED); some college preferred. - Certificates/licenses as required by states. Benefits - Paid Parental Leave! At Nautilus, we offer Childbirth Recovery Leave as well as Primary Caregiver Leave, for up to a maximum of 12 weeks of paid leave. - Nautilus offers Medical, Dental, and Vision coverage options, along with Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) choices. - We help our employees feel secure by providing a 401(k) program, profit sharing, stock purchase plan, life insurance, and travel accident insurance options. - One of our core values is “Committed to Serve” and these aren’t idle words. We provide every employee one paid day off per year to volunteer at a local charity. - We take risk management excellence and your professional growth seriously by offering Tuition Assistance and Industry-Related Education and Exam programs. - Employees are eligible for special cell phone service discounts with Verizon and AT&T. - We participate in the Plum Benefits program offering employees cost-free access to thousands of exclusive travel and entertainment discounts. - Flexible work arrangements. - On-site newly renovated fitness center - free to use for employees. Yoga and other classes available for a nominal fee.

• End-to-end billing process, including accurate invoicing, documentation, and timely payment collection. • Identify and implement improvements in billing workflows to reduce processing time, eliminate errors, and enhance efficiency. Recommend system or process upgrades to improve speed and accuracy. • Serve as a point of contact for complex billing inquiries, issues, and disputes that require advanced problem-solving or technical expertise. • Prepare, analyze and present accounts receivable reports, and daily, weekly, and monthly financial reports. • Monitor KPIs, SLAs, month-to-date targets, and productivity. Present findings to management on a daily, weekly, monthly, and quarterly basis. • Analyze trends in AR issues, think strategically to enhance revenue cycle operations, and make confident decisions under pressure to drive continuous improvement. • Assist in initiatives aimed at improving billing accuracy, timeliness, and efficiency through process enhancements and automation.