• Understand and define business outcomes with customers • Deliver educational activities across the customer lifecycle, including onboarding, adoption, and long-term commitment • Drive best practices and develop commercial growth strategies • Track customer health and monitor usage data • Ensure customers derive maximum value from offerings • Lead business plan presentations for customer accounts • Optimize Global Firm customer accounts and forecast monthly renewal and growth targets • Represent the Customer Success team across internal meetings and track key metrics

• Act as the primary advocate and expert for Wordly customers • Develop trusted advisor relationships by understanding each customer's strategy, technical environment, and unique measurements for success • Demonstrate deep product knowledge and build Customer Success Plans (CSP) • Review large amounts of customer usage data to identify trends, patterns, and opportunities for growth • Anticipate and monitor at-risk clients by building health scores and alert systems • Identify expansion opportunities within the self-serve customer base • Lead regularly scheduled account reviews to ensure effective usage of Wordly • Act as a bridge to internal product, design, and marketing teams • Help define the customer journey by deploying processes that help users take advantage of Wordly technology • Drive customer optimization discussions and programs • Assist the Customer Success Team with workflows and data management for accurate tracking and reporting.

• Ensure North America’s customers receive delighted experiences with PTC solutions. • Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers. • Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive customer outcomes, which lead to expansion and renewal. • Function as a trusted advisor for the client’s executive, program, and technical teams, collaborating tightly with PTC stakeholders. • Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience and product quality and identify market growth opportunities. • Contribute as an integral account team member (s); correctly identify and react to new threats/opportunities, maintain proactive engagement, and provide account management support. • Effectively manage adoption programs for key accounts designated by the Customer Success and Sales Regional Directors. • Ensure a rapid and successful adoption of any acquired solutions and make sure that customers realize value from these solutions.

Role Description This position is a field-based position based in Washington DC in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats. Under general direction, the CRM Associate Clinical Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products. Key Responsibilities - Clinical Interface: Acts as a clinical interface between the medical community and the business. - Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and shares product expertise accordingly. - Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players. - Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals. - Sales Support: Provides additional back-up support to CRM Sales Representatives. Qualifications - Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience. - A minimum of 0-2 years of related experience or a program certification from an accredited cardiac training program. - Must have the capability to obtain certification in CRM products. - Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures. - Familiarity with cath lab and operating room procedures and protocol. - Demonstrate advanced knowledge of cardiac pacing systems. - Must apply engineering skills and abilities to interpret and solve complex clinical problems. - Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. - Must be detail-oriented and capable of working independently. - Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. - Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software. Benefits - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with a high employer contribution. - Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries worldwide. - Named one of the most admired companies in the world by Fortune. - Recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.