SKYGEN is the trusted partner for specialty benefits payers and government agencies responsible for the delivery and administration of dental and vision benefits. Through cutting-edge technology and service solutions, SKYGEN empowers clients to become the most efficient, effective healthcare organizations in the country.
Customer Care Rep II - Virtual!
Location
Wisconsin
Posted
70 days ago
Salary
$16 - $25 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Care Rep II - Virtual!
SKYGEN
Important things YOU should know: - Fully remote opportunity - Training schedule 8:00am - 4:30pm Monday – Friday CST - Work schedule (after training): 10:00am - 6:30pm CST Mon - Fri - Hours of operation: 7:00am - 10:00pm CST Monday - Friday so shift could flex based on business need - $2.00/hour differential on Mon/Tues - Occasional evenings, weekends and holidays possible during Annual Medicare Open Enrollment: 10/1 - 3/31 - Exceptional professional growth in a fun rewarding environment What will YOU be doing for us? Our Customer Service Representatives must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer – always taking the time to patiently listen and understand their questions to help find a viable solution, while providing them with a memorable customer experience. What will YOU be working on every day? - Servicing our Dental and Vision inbound callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area, - Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests. - Provide feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution. - Support enrollment activities including but not limited to assigning primary care providers, and updating third party insurance information. - Act as liaison between our organization and the client’s Member Services staff to resolve issues such as eligibility and filing appeals and grievances. - Provide updates to providers with questions regarding the status of their credentialing application. - Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available. - Ensure all calls are answered according to company and client guidelines. - Accurately document call information and resolution in our internal systems. - Apply effective diffusion techniques when necessary to ensure our customers feel heard, valued and supported. - Properly identify issues that need to be escalated appropriately to the leadership team. Additional Responsibilities: - Provide recommendations on system enhancements and process improvements to management. - Keep our Provider Relations team updated with provider manual discrepancies, change in locations or any other provider related issues. - Participate in departmental projects when applicable. What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, Licenses, and/or Certificates - High school diploma or equivalent. - Required Level of Experience - 1+ years of job related customer service experience within industries such as healthcare, call center, banking or retail. Required Knowledge, Skills, and Abilities - Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook. - Ability to work occasional overtime as needed. - Excellent listening and communication skills. - Superior customer service skills including the natural ability to provide empathy. - Strong data entry/typing skills. - Strong navigation skills and the ability to multi-task. - Excellent attention to detail. - Critical thinking skills to quickly analyze and clearly understand a specific request or customer need and then leverage knowledge and resources to provide the appropriate solutions. What qualifications do YOU need to be a GREAT candidate? Preferred Level of Experience - 1+ years of job related customer service experience within the dental, vision or medical industry. - Previous experience working in a virtual environment. - Understanding of dental, vision and/or medical insurance terminology.
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Softdoor GmbHDie Softdoor GmbH ist ein Unternehmen, das Projekte schwerpunktmäßig im Bereich Gesundheit, Leben und Arbeit umsetzt. Wir begleiten und coachen Menschen mit gesundheitlichen Einschränkungen und multiplen Hemmnissen. Dabei verfolgen wir einen spezifischen Ansatz: Jeder Mensch lebt mit seiner individuellen Geschichte und eigenen Herausforderungen. Unsere Vision liegt in der Entwicklung und Verbreitung des Empowerment-Ansatzes. Als Bildungsträger möchten wir helfen, Wissen zu erwerben, es anzuwenden und eigenverantwortlich zu handeln. Unsere Lehr- und Lerntechniken setzen auf Individualität, Innovation und Integration. Zusammen mit zwei weiteren Gesellschaften bilden wir die „Integration Gruppe“ und betreuen ca. 18.000 Teilnehmer pro Jahr.
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Customer Experience, Dental Prosthetist, Removables
DandyHelping dentists achieve more by making the entire lab process digital — and effortless.
• Deliver localized, high-impact onboarding (virtual and in-practice) that builds clinician confidence with scanning and digital workflows. • Observe workflows and provide real-time coaching to reinforce best practices and elevate scan quality. • Drive early digital utilization by removing clinical and workflow blockers and helping practices establish strong habits. • Localize global training content to align with regional workflows, terminology, and regulatory norms. • Build trust with clinicians and practice teams, helping them translate training into consistent, successful digital cases. • Serve as the senior clinical escalation point for complex cases, providing clear guidance via chat, phone, video, and email. • Troubleshoot clinical, scanning, and technical issues end-to-end, offering solutions that improve both quality and confidence. • Assess scan and case quality against global standards and offer targeted coaching to drive continuous improvement. • Act as the liaison between clinicians and the lab, translating clinical preferences into actionable direction for accurate case outcomes. • Surface market-specific clinical insights to product, lab, and CX teams to support workflow localization and continuous improvement. • Manage scheduling, confirmations, and travel logistics independently—especially in markets without local admin support. • Act as a local SME for CX and training, supporting new hires and contributing to updates for SOPs and knowledge resources. • Partner with cross-functional teams on projects that improve clinical processes, case quality, and customer experience. • Maintain strong knowledge of local clinical standards, terminology, and regulatory requirements.
Rockstar is recruiting for the leading agentic CIRM platform. Their thought leadership led Gartner to establish CIRM as a category in early 2026. All the teams involved in IR operate out of their platform to coordinate an enterprise-wide response to cyber and other disruptive events. They support some of the largest Fortune 20 customers in the world. The organization is looking for an exceptional strategic seller ready to take on a Team Lead role and advance their career at an exciting, innovative market leader. The candidate should be the best seller this business has ever seen, which is a bold statement they are prepared to stand behind. The intention is for the candidate to quickly establish themselves as a leader and move into a Sales Manager role ideally within the first 6-months. This is a remote position and a key early hire for the Sales team. The ideal candidate understands how to make an impact and create the greatest value in an organization. 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They’re committed to building a high-performing, world-class team with an amazing culture filled with curious and humble impact players who do the job that needs to get done, not just the job they have. 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Customers like Amex, Autodesk, Cigna, Chipotle, Gap, Morgan Stanley, United Airlines, Walmart, Snap, Southern, Telus, and many others trust them to help them prepare for, and respond to, a crisis. Other This is a full-time remote position. Compensation for the position is commensurate with the candidate's experience. Must be authorized to work in the United States. Cannot sponsor visa applicants. Selected candidates must pass a thorough background check. Full-time employees only–no contractors. They are an equal opportunity employer and value diversity in the workplace. They encourage all qualified individuals to apply.
Rockstar is recruiting for the leading agentic CIRM platform. Their thought leadership led Gartner to establish CIRM as a category in early 2026. All the teams involved in IR operate out of their platform to coordinate an enterprise-wide response to cyber and other disruptive events. They support some of the largest Fortune 20 customers in the world. The organization is looking for an exceptional strategic seller ready to take on a Team Lead role and advance their career at an exciting, innovative market leader. The candidate should be the best seller this business has ever seen, which is a bold statement they are prepared to stand behind. The intention is for the candidate to quickly establish themselves as a leader and move into a Sales Manager role ideally within the first 6-months. This is a remote position and a key early hire for the Sales team. The ideal candidate understands how to make an impact and create the greatest value in an organization. This role reports directly to the CRO (Chief Revenue Officer) and will collaborate closely with founders and cross-functional teams. The ideal candidate has the ability to learn and adapt quickly in a fast-paced, deadline-driven, and detail-oriented environment. This position requires a minimum of 7-10 years of enterprise SaaS sales experience and a proven track record exceeding quota by closing large 6 and 7-figure deals. Experience selling a platform to multiple cross-functional key stakeholders is a must. The candidate knows how to navigate complex opportunities in large organizations. This means their question-asking and discovery process is second to none. They are the best there is when it comes to finding out everything there is to know about the customer and opportunity, and they understand what’s required for success. This is an extraordinary opportunity to join a small team, make a huge impact, and get in on the ground floor of a top-tier venture-funded startup experiencing explosive 200% (3X) YoY growth. Their Series A funding round was led by Ballistic Ventures, and their board members include the former CEO of (now Google) Mandiant and the former CEO of RSA (yes, that conference). Please note that as a minimum requirement for this role, the candidate must have closed at least one (1) Fortune 20 customer, AND five (5) Fortune 100 OR ten (10) Fortune 500 customers. If a candidate believes they’re a finished product, this is not the place for them. There’s always room to improve, and the successful candidate is always eager to put in the work towards doing so. They will help define the GTM motion and bring a game-changing cybersecurity platform to market. If a candidate is a top-performing SaaS seller who thrives in high-stakes environments and loves selling into CISOs, GCs, and Privacy Officers, this is their shot to make a huge impact while developing into a sales leadership position. The Opportunity * Lead by example… initially, the candidate will focus on actively supporting the existing sales team by directly helping to close 3-5 large enterprise deals to accelerate the team's success, act as a mentor for complex deal cycles, and help establish best practices. * Leadership development… this is a defined stepping-stone role with the expectation of transitioning into a Sales Manager position after demonstrating the ability to close deals and lead the team * Thrive in a startup environment where you can make a huge impact. * Work closely with the founders and executive team to generate revenue. * Help create pipeline, drive deals, and develop the sales engine as they continue to scale. * Quarterback a supporting team (SDR, SE, CSM, TAM, etc) while managing deal lifecycle from initial outreach through Closed Won and continued expansion. * Close large enterprise deals with top global brands. * Have fun and help build the foundation of the Revenue org in a high-velocity startup with an amazing team! What Success Looks Like * Develop a thorough understanding of the platform. * Comprehensive research and prospecting into key verticals and accounts. * Highly proficient and deeply competent at leveraging AI in their sales motion. * Clearly articulate the value proposition and drive new customer engagement. * Successfully navigate complex organizational structures in large enterprises and ensure all key stakeholders are appropriately involved. * Consistently advance deals through multithreaded stakeholder engagement. * Collaborate cross-functionally to unblock opportunities and deliver business outcomes. * Close 6-figure enterprise deals and successfully support the sales team to win 3-5 major deals in the first 6 months. * Transition into a Sales Manager role after meeting performance and leadership milestones. * Navigate complex organizational structures and multi-stakeholder environments, often involving CISOs, GCs, Privacy and Compliance leaders. * Orchestrate a compelling product walkthrough, lead POVs, and handle objections with insight and credibility. * Maintain up-to-date pipeline hygiene and forecasting in Salesforce. * Excellent communication and presentation skills to effectively share the product offering with prospective customers. * Confidently speaking with people at all levels in large enterprises, including upper management and C-level executives. About You * 7–10+ years of enterprise SaaS sales experience with a proven track record exceeding quota. * Experience selling security, compliance, legal, or risk platforms to large enterprises. * Strong understanding of cybersecurity and the risk landscape, or a quick study. * Fluent in engaging and selling to C-level buyers (CISOs, GCs, CTOs). * Exceptional discovery, qualification, and consultative selling skills. * Organized, detail-oriented, with strong follow-through and pipeline discipline. * Resilient and driven — you thrive in ambiguity and love building from scratch. * Excellent communication, presentation, and executive storytelling skills. * Demonstrated informal leadership or mentoring experience in previous roles is a strong plus. * You have an insatiable appetite to win, and you understand doing so isn’t easy. In fact, it often involves doing things the hard way, because that’s the right way. Cutting corners is not an option. * You outperform everyone else because you work longer, harder, smarter, and retire more quota faster as a result. * A growth mindset, you don’t take things personally. You understand the importance of EQ and actively seek out feedback on how to improve. You strive to set the bar, on all things, all the time. * You’re comfortable being uncomfortable because you understand that’s what fuels growth and achievement. You are a professional sales athlete. * Your persistence is unparalleled. A creative, assertive problem-solver, you are curious, prepared, team-oriented and a self-starter. * Organized and detail-oriented, with incredible follow-through. You are highly accountable, positive and fun to work with. * Exceptional interpersonal and communication skills. Comfortable with ambiguity, willing to roll up your sleeves and figure things out. * Ability to not only balance, but effectively manage competing priorities, and multiple projects/deals at the same time. * Extremely well-organized, quick-learner, self-directed, highly energetic, professional and flexible. Comfortable multi-tasking in a fast-paced team environment. Sense of humor. * Precise attention to detail and strong problem-solving skills. Exceptional written and verbal communication skills. * Experience selling into Security preferred. Selling into Legal a value-add. * Background in organized sports/experience working in a small team environment a plus. * College degree or equivalent required. What They Offer Great people make great teams. They believe in building highly functional, energetic, and engaging teams to serve their customers. They’re committed to building a high-performing, world-class team with an amazing culture filled with curious and humble impact players who do the job that needs to get done, not just the job they have. Backed by Ballistic and SYN Ventures, the top cybersecurity VC firms in the world, they offer the following: * Equity * Unlimited PTO * Remote work flexibility * Competitive compensation, uncapped commissions * Medical, dental, & vision insurance (100% paid by the company!) * 401(k) retirement savings plan * A $500 New Hire Home Office stipend… ensure your home workstation is set up the way you want it! * Monthly $75 stipend for all employees (to help cover for remote work expenses) * Additional monthly $75 stipend for customer-facing roles (to help cover part of the cell phone bill) * Company Swag About Them They have built the leading agentic CIRM platform with an integrated global regulatory and compliance engine, which, combined with agentic IR management functionality, creates a unified IR approach that aligns security, IT, legal, and executive teams with guided workflows and real-time decisions for faster, defensible outcomes. Customers like Amex, Autodesk, Cigna, Chipotle, Gap, Morgan Stanley, United Airlines, Walmart, Snap, Southern, Telus, and many others trust them to help them prepare for, and respond to, a crisis. Other This is a full-time remote position. Compensation for the position is commensurate with the candidate's experience. Must be authorized to work in the United States. Cannot sponsor visa applicants. Selected candidates must pass a thorough background check. Full-time employees only–no contractors. They are an equal opportunity employer and value diversity in the workplace. They encourage all qualified individuals to apply.

