Welcome to the Agentic Commerce EraAt Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. What You Will Do - Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced 24x7 environment (expect up to 7.5 hours of talk/chat time a day). - Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities. - Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand. - Communicate with the management team and developers to improve product functionality and resolve issues. - Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices. - Assist customers with common billing, invoice, and account issues. - Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently. - Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization. Who You Are - A work ethic that demonstrates dedication to the company, its mission, and the team; a desire to work in a culture of excellence. - Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred. - Exceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required. - Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together. - Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation. - Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers. - Exceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally. - Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred - Must be flexible to shift work and occasional overtime in a 24x7x365 environment. #LI-REMOTE #LI-GL1 Inclusion and BelongingAt Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/ Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: - require payment of recruitment fees from candidates; - request personally identifiable information through unsanctioned websites or applications; - attempt to solicit money from you as part of the hiring process or as part of an employment offer; - solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

• Integrate Smartfit E‑Comm Sizing into webshops. • Identify relevant online shops. • Find the right contact persons. • Reach out to them by email and phone. • Conduct product demos. • Get prospects into a free trial. • Convert them to customers and close deals.

Role Description We are seeking an analytical and detail-oriented Associate Merchandise Planner to support our Planning team in driving sales, margin, and inventory performance. In this role, you will partner closely with Planning, Buying, Marketing, and Site teams to ensure effective inventory management and achievement of financial goals. This is an excellent opportunity for someone who thrives in a fast-paced, data-driven e-commerce environment and is eager to grow within merchandising and planning. What You’ll Do - Sales Forecasting & Analysis: - Monitor daily and weekly sales performance of select categories to identify trends, risks, and opportunities. - Help prepare presentations and reports for leadership on sales and inventory performance. - Inventory Management: - Maintain Open-to-Buy (OTB) data model each week, reconciling any variances to inventory targets. - Partner with the buying team to track receipts of best sellers and provide recommendations for chase, inventory flow timing, and pre-orders. - Help analyze key metrics such as sell-through, weeks of supply, and aged inventory. - Provide recommendations to the senior planner and buyers on markdowns and RTVs based on performance data. - Cross-Functional Collaboration: - Work closely with the buying partners on inventory and assortment tracking and reporting. - Support communication of inventory and sales updates with marketing, site, and operations teams. - Support strategic initiatives such as product debuts, promotions, and influencer collaborations through data analysis and reporting. - Partner with outlet store manager on monthly allocations of aged or slow moving product. - Reporting & Business Insights: - Prepare and maintain weekly selling reports to share insights across teams. - Assist in quarterly hindsight reports to analyze performance and guide future strategy. - Contribute to ad-hoc reporting and data analysis as needed to support business initiatives. - Maintain data accuracy within planning systems, spreadsheets, and reports. - Other Duties as Assigned: - Support the planning team with additional analytical or administrative tasks to meet evolving business needs. Qualifications - 2-3 years of experience in merchandise planning, allocation, or inventory management (e-commerce preferred). - Strong analytical and problem-solving skills with a keen eye for detail. - Intermediate to Advanced Microsoft Excel and Google Sheets skills; highly comfortable with pivot tables, VLOOKUPs, and basic financial modeling. - Familiarity with data visualization and reporting tools is a plus. - Excellent communication and collaboration skills. - Bachelor’s degree in business, Merchandising, Finance, or related field preferred (or equivalent work experience). - Experience with NetSuite, Shopify, or similar systems is beneficial. - Ability to thrive in a fast-paced, growth-oriented environment with strong curiosity and willingness to learn. - Highly analytical thinker with strong attention to detail. - Eager to learn and grow within a fast-paced e-commerce environment. Work Environment - Full-time, remote position. Candidates must be located in California, Arizona, Colorado, or Oregon. - Must be able to work standard business hours in the Pacific Time Zone (PST). Why Join Us - Opportunity to grow within a dynamic and fast-paced e-commerce business. - Collaborative, cross-functional team environment. - Exposure to key business decisions and strategic initiatives. - $80,000 - $90,000 a year.

• Design conversion-focused landing pages and key eCommerce pages (home, collection, PDP, cart, checkout) • Translate CRO briefs, research, and hypotheses into stunning designs • Wireframes → high-fidelity UI → clickable prototypes • Multiple design variants when needed (for testing or different angles) • Build dev-ready Figma files for handoff (responsive, spacing, components, annotations) • Create and maintain Figma components + libraries to speed up design and ensure consistency • Collaborate with developers for handoff • Client communication for updates and revisions