• Responsible for the operational coding functions within the Health Information Management Department for the respective markets and acute care facilities • Interviews and recruits staff; provides orientation for new employees; prepares staffing schedules, and completes timely mid year and performance reviews • Collaborates with the Coding Education and Quality Coordinator to assure on the job training is carried out for all job duties of staff directly under his/her supervision • Monitors the progress of new employees, ensuring competency has been met • Provides timely, clear, constructive feedback • Responsible for coordinating and managing all activities relative to coding and abstracting of records while ensuring compliance with all regulatory rules and the American Hospital Association (AHA) Official Coding Guidelines • Maintains knowledge of industry, federal, state, and system requirements and communicates and incorporates such into the day to day activities • Monitors productivity in order to ensure that work performance meets standards of the job and assists with resolution of day-to-day problems that may have a negative impact on staff • Fosters an environment of professional growth and development by being a "continual learner" and encourages on-going development of others • Rewards and coaches employees, and when necessary, administers disciplinary action for infractions of Mercy Policies • Conducts regular update meetings for staff to ensure that all employees receive appropriate communication regarding departmental, hospital, market, and company changes/events • Establishes and maintains effective, collaborative working relationships with members of the Medical Staff, Executive Team, Revenue Cycle Leadership, other ancillary departments and peers • Provides a harmonious working relationship, promoting empowerment, that also inspires, motivates and models supportive behaviors, that result in higher level of productivity and an atmosphere of teamwork • Assists in the development of Revenue Cycle goals, objectives, and policies/procedures, and participates in various committees on an as needed basis as the subject matter expert for coding related issues.

• Lead and close deliverables related to department initiatives and PA activities in a timely manner • Support CAPAS service catalog offerings • Maintain CAPAS service-related job aids and documentation • Drive innovative improvements across CAPAS operations • Validate functionality of new programs and innovations • Support implementation of client PA files during the clinical review portion of member data transitions • Assist partners in understanding adjudication claim processing • Provide training and cross-training to internal CAPAS team members, including new hires and advanced deep-dive sessions

• Responsible for defining user stories and prioritizing the team backlog • Partnering with the Product Lead to drive day to day development for Retail Pharmacy initiatives • Streamlining the execution of team priorities while maintaining the conceptual and technical integrity of the features/components for the team • Responsible for team backlog maintenance/prioritization • Collaborating with Agile teams to continuously review business needs, refine priorities, outline deliverables, and identify and address dependencies, opportunities, and risks • Working with Product Managers and stakeholders to decompose features into prioritized user stories that deliver value and tangible business results • Validating that the story meets acceptance criteria and has met acceptance tests; approving stories as complete • Participating in daily sprint ceremonies to facilitate quality and speed of delivery; holding team accountable for what they committed to deliver • Maintaining relationships within and outside the local team and preparing user stories for inclusion in Program Increment Planning • Collaborating with the team to produce the PI system demo and presenting it to program stakeholders

• Manage all activities associated with the efficient operation of accounts in relations to West Support in pay and bill preparation • Ensure customer satisfaction, compliance, employee relations and continuous improvement • Provide creativity, agility and superior customer service that will exceed our Customer’s expectations