• Act as an escalation point for the Merchant Services team regarding internal technology and third‑party processing partner issues. • Collaborate with Dev/Product Support to resolve escalated issues from the Operations and Integrations teams. • Serve as a liaison between Dev/Product and Merchant Services teams. • Act as a Subject Matter Expert (SME) on existing and new Trustly technologies for all Trustly teams. • Share SME knowledge across multiple channels: ticketing systems, public forums, online chat, social networks, client calls, and more. • Perform account configuration and operational tasks to support the Integrations team. • Participate in a 24/7 on‑call service in support of the Merchant Services team. • Create and maintain technical and operational documentation.

• Engage with Solutions Architects to understand the full use case demand plan for prioritized customers • Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts • Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks • Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations • Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise • Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals • Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs • Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams: • Main use cases moving from ‘win’ to production • Enablement / user growth plan • Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision) • Organic needs for current investment (e.g. cloud cost control, tuning & optimization) • Executive and operational governance • Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

• Partner with the sales team and provide technical leadership to help customers understand how Databricks can help solve their business problems. • Consult on Big Data architectures, implement proof of concepts for strategic projects, spanning data engineering, data science and machine learning, and SQL analysis workflows. • Collaborate with your fellow Solutions Architects, using your skills to support each other and our users. • Become an expert in, promote, and recruit contributors for Databricks inspired open-source projects (Spark, Delta Lake, and MLflow) across the developer community.

Role Description SAIC is seeking a Senior Software Solutions Architect to join the Joint Range Extension (JRE) software development team. This is a remote role within the U.S. JRE is a combat-proven datalink gateway that plays a vital role in the defense of the United States and our allies by extending the reach of tactical data across the battlespace and around the globe. As a Senior Software Engineer/Architect on the team, you’ll play a lead role in shaping JRE’s future. Qualifications - Experience in software architecture and design. - Strong understanding of architectural principles, patterns, and standards. - Ability to mentor and coach engineers. - Excellent communication skills for technical concepts. Requirements - Define and own the architectural vision, strategy, and roadmap for JRE. - Lead the team in making high-level design decisions and technology selections, documenting trade-offs and rationale. - Produce and maintain architecture artifacts, including an architecture description, component design documentation, architecture diagrams (C4, DoDAF, UML), and architecture decision records (ADRs). - Translate business requirements and product and program goals into technical designs that meet both functional and non-functional criteria. - Develop proofs of concept and prototypes to validate architectural choices. - Evolve the architectural principles, patterns, and standards used for JRE. - Lead architecture and pull-request reviews, providing constructive feedback on designs and significant implementations. - Ensure JRE meets key quality attributes such as scalability, reliability, performance, security, maintainability, and operability. - Manage technical debt and inflation, strategically incorporating the remediation of legacy debt into the product roadmap. - Partner with product management to align technical strategy with business goals. - Collaborate closely with industry partners to understand their requirements and align with JRE modernization goals. - Communicate complex technical concepts clearly to executives, peers, and non-technical stakeholders. - Contribute to interviewing and hiring decisions for engineering roles. - Evaluate emerging technologies, frameworks, and tools; make recommendations that balance risk, cost, and time-to-value. - Guide large-scale modernization initiatives. - Support incident reviews and post-mortems where root causes touch architectural decisions. Benefits - Competitive salary and benefits package. - Opportunities for professional development and growth. - Remote work flexibility. Company Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .