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Trustly

Fast, simple and secure online banking payments

Systems Integration Engineer

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2008H1B No SponsorCompany SiteLinkedIn

Location

Espírito Santo + 1 moreAll locations: Espírito Santo | Brazil

Posted

86 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishPortugueseAWSCloudJavaJavaScript

Job Description

Systems Integration Engineer

Trustly

• Act as an escalation point for the Merchant Services team regarding internal technology and third‑party processing partner issues. • Collaborate with Dev/Product Support to resolve escalated issues from the Operations and Integrations teams. • Serve as a liaison between Dev/Product and Merchant Services teams. • Act as a Subject Matter Expert (SME) on existing and new Trustly technologies for all Trustly teams. • Share SME knowledge across multiple channels: ticketing systems, public forums, online chat, social networks, client calls, and more. • Perform account configuration and operational tasks to support the Integrations team. • Participate in a 24/7 on‑call service in support of the Merchant Services team. • Create and maintain technical and operational documentation.

Job Requirements

  • Excellent English (written and verbal).
  • Ability to develop simple solutions using Java or C#, JavaScript, HTML, and database queries.
  • Experience making RESTful API calls.
  • Ability to debug and investigate issues reported by merchants and Trustly teams.
  • Ability to perform quality assurance to ensure new product features meet merchants' needs.
  • Experience in merchant operations, technical customer support, or software QA.
  • Familiarity with AWS, Salesforce Service Cloud, and database queries.
  • Plus:
  • Previous experience with mobile platforms.
  • Previous experience in cloud software development.
  • Previous knowledge of payment services.

Benefits

  • Bradesco health and dental plans for you and your dependents with no co‑payment.
  • Life insurance with enhanced coverage.
  • Meal and grocery vouchers.
  • Home office allowance.
  • Wellhub — platform providing access to fitness spaces and online classes.
  • Trustly Club — discounts at educational institutions and partner stores.
  • Monthly happy hours.
  • English program — online group classes with a private tutor.
  • Extended maternity and paternity leave.
  • Birthday day off.
  • Flexible hours / remote‑first culture — work from any city in Brazil.
  • Welcome kit — Apple equipment (MacBook Pro, iPhone) and additional welcome items. (Equipment purchase options available per internal policy.)
  • Referral program — receive a reward if a referred candidate is hired.

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