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EnterpriseAlumni

Corporate Alumni Engagement & Management Platform For The Enterprise

Senior Customer Implementation Project Manager – B2B SaaS

Project ManagerProject ManagerOtherRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

117 days ago

Salary

C$130K - C$150K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Senior Customer Implementation Project Manager – B2B SaaS

EnterpriseAlumni

• Lead customers through the full implementation lifecycle — discovery, configuration, integration, testing, training, launch, and early adoption. • Translate customer goals into platform configuration and project deliverables. • Guide customers through best practices for engagement, communication, and long-term programme success. • Build trusted relationships and provide ongoing project leadership post-launch. • Lead multiple customer implementation projects simultaneously, ensuring on-time and high-quality delivery. • Develop and maintain detailed project plans, timelines, and status reports using agile methods. • Own customer onboarding and platform configuration based on business requirements. • Deliver training sessions for administrators and key customer stakeholders. • Establish strong customer relationships and maintain clear, proactive communication throughout the project lifecycle. • Oversee technical components such as integrations, custom features, data migrations, and special projects. • Work with product, engineering, and the programme office to coordinate technical workstreams. • Support and coordinate User Acceptance Testing (UAT) and ensure issues are resolved prior to launch. • Identify, track, and escalate software bugs or configuration issues in staging and production environments. • Partner with Sales and Customer Success to ensure alignment between customer objectives and product capabilities. • Provide support to internal teams by explaining product features, configuration options, and customer-specific setups. • Maintain up-to-date knowledge of the platform and related systems (e.g., integrations, APIs, analytics).

Job Requirements

  • 3–5+ years delivering customer-facing implementation or onboarding projects in a B2B SaaS environment.
  • Strong project management, time management, and prioritization skills.
  • Excellent communication skills — written, verbal, and customer-facing.
  • Proven ability to manage multiple stakeholders, including enterprise or high-profile clients.
  • Demonstrated commitment to exceptional customer experience.
  • Project management or agile certifications.
  • Experience working with JIRA or similar agile tools.
  • Familiarity with JSON or similar data formats.

Benefits

  • Be part of a high-performing global Customer Operations team.
  • Make direct, visible impact on customer success and product adoption.
  • Work in a collaborative, inclusive, and people-first culture.

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