• Accurately and consistently enter provider site and service data into Her PLAN’s CRM system (HubSpot) • Review all entries for completeness, formatting accuracy, and internal consistency • Apply established data standards, naming conventions, and documentation guidelines • Identify and flag missing, unclear, or conflicting information for review or follow-up • Maintain a high level of attention to detail across repetitive, structured data entry tasks • Meet established daily and weekly productivity goals • Communicate questions or data issues promptly to project leads as needed

Examine collected data to identify trends, outliers, and patterns, providing actionable insights to enhance client efficiency, profitability, or other specified objectives. Design and implement secure, efficient, and accurate databases.

Role Description We are seeking a focused and detail-oriented Data Enrichment Specialist to join our onshore operations team. In this role, you will be the backbone of our provider data integrity, responsible for the precise entry, verification, and maintenance of healthcare provider credentials within our secure databases. As part of the Data Enrichment Team, you will ensure our clients remain compliant with stringent U.S. state and federal regulations. This role is a blend of high-volume data entry, meticulous research, and professional outreach, requiring an individual who thrives in a "quality-first" environment. You aren't just entering data; you are ensuring that healthcare providers are cleared to save lives. We value onshore talent who understand the nuances of the American healthcare landscape and take pride in the integrity of their work. - Precision Data Entry: Execute enrichment tasks including application data entry, vendor resource verifications, and board certification updates with 100% accuracy. - Verification & Research: Utilize online primary source databases to cross-check and validate provider information provided by third-party entities. - Application Lifecycle Management: Submit completed credentialing applications and supporting documentation to government and private payers; monitor progress until "in-network" status is confirmed. - Government Compliance: Handle revalidation requests issued by government payers (Medicare/Medicaid) to ensure uninterrupted service for providers. - Professional Communication: Manage inbound and outbound calls to state boards and insurance payers to track application statuses and resolve discrepancies. - Quality Control: Audit applications for completeness and accuracy, participating in internal peer-review processes to maintain high-performance standards. - Data Security: Maintain a high degree of confidentiality and trust when handling sensitive Provider Personal Identifiable Information (PII). Qualifications - Experience: Previous experience in a U.S.-based call center, data entry role, or customer service environment required. - Industry Knowledge: Familiarity with provider credentialing, insurance enrollment, or medical billing (CMS/CAQH) is highly preferred. - Communication: Excellent written and verbal English communication skills, with the ability to navigate complex professional conversations with state agencies. - Technical Savvy: Strong proficiency in Microsoft Office (Excel/Word) and the ability to quickly learn proprietary credentialing software. - Work Style: Ability to work independently in a remote or office setting while remaining an active, collaborative member of the team. - Adaptability: Comfortable with shifting priorities and evolving healthcare regulations. Company Description Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions. Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.

Role Description - Provide L2/L3 support for migration and post-migration issues. - Troubleshoot data errors, inconsistencies, and performance issues. - Perform root cause analysis and ensure data integrity. - Monitor ETL jobs, support deployments, and manage data fixes. Qualifications - Experience with Salesforce, Oracle, NetSuite, or similar systems. - Understanding of data integration patterns and APIs. - Basic knowledge of Salesforce processes (Account, Contacts, Opportunity, Quoting) is a plus. Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.