• manage crises • provide in-the-moment telephone support to clients with complex behavioral health issues • ensure client safety • connect clients to high-quality, evidence-based providers and facilities • support clients in connecting to care, exclusively by phone and email

Role Description This position is Remote in Eastern, Central, and Mountain Time Zones. You will have the flexibility to work remotely as you take on some tough challenges. Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions, and your energy to work in a fast-growing environment. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time (40 hours/week), Tuesday - Saturday. Employees are required to work any of our 8-hour shift schedules during our normal business hours 8:00am - 6:00pm Pacific (Department is 24/7). It may be necessary, given the business need, to work year-round, occasional overtime, weekends, and holidays. We offer 5 weeks of paid on-the-job training. The hours of training will be 8:00 AM - 4:30 PM PST. Primary Responsibilities: - Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance. - Meet department standards to adherence metric. - Consistently exhibit behavior and communication skills that demonstrate Optum's commitment to superior customer service. - Multi-task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines. - Provide services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate. - Assist other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and/or document patient issues. - Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures. - Utilize Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs. - Translate oral information into concise and accurate written documentation per guidelines. - Assist new or potential members in the choice of PCP and supply general information about medical group. - Page clinicians and assist Telehealth Nurses as necessary (e.g., arranging DME, transportation, and HH). - Data enter PCP changes into the system and process paperwork as necessary. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED OR equivalent experience - Must be 18 years of age OR older - 2+ years of experience with working in a customer service-based role - Bilingual Fluency in English and Spanish - Ability to demonstrate proficiency with using Microsoft suite and other systems - Ability to type at the speed of 40+ WPM - Ability to work any of our full-time (40 hours/week) Tuesday-Saturday, 8-hour shift schedules during our normal business hours 8:00am-6:00pm Pacific Requirements - 1+ years of experience with working in a healthcare setting (preferred) - 1+ years of experience in a call center environment (preferred) - Experience with working in a virtual environment (preferred) - Experience in working with multiple computer screens while speaking to customer (preferred) Telecommuting Requirements - Reside within Eastern, Central or Mountain Time Zones - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description We're on the lookout for an Intake Specialist to join our growing team! As an Intake Specialist, you will complete data entry of Workers’ Compensation claims received via phone to the system, in a precise and accurate manner, ensuring all client and company protocols are followed in a timely manner. - From phone report, gather and evaluate information from the injured worker and/or employee to determine level and/or category of injury, based on set criteria. - Data entry of initial claim (First Report of Injury) set up in system, in a precise and accurate manner from phone, fax, or email while working efficiently within deadlines and timeframes. - Adhere to phone-tree procedures per State of Florida contract, including emergency protocols. - Route the FROI call to the appropriate Triage Unit member for further handling. - Verification of data for accurate claim entry, such as spelling, grammar, valid SSN, location, etc., in a timely manner. - Research any situations that do not allow claim entry to ensure claim is entered to the system. - Follow company procedures and State mandated timeframes to comply with laws. - Print, organize, and verify all related forms for daily mail-out. - Verify all data daily for control purposes via printed lists. - Scan and attach new claim documents to the system. - Assist with other clerical duties as necessary. - Perform other duties as needed. Qualifications - High school diploma or equivalent. - At least one (1) year of medical terminology or medical office experience is preferred. - Bilingual (Spanish and English). - Proactive, independent, and takes initiative with consistent follow through. - Superb communication skills, verbal and written, conducted in a timely manner. - Superior time management skills with capability of working with and meeting deadlines. - Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment. - Excellent team player with interpersonal skills. - High level attention to detail and problem-solving skills. - Capable of working collaboratively and independently with minimal supervision. - Exhibit discretion with sensitive and confidential information. - Display a comfort level working with key people at all levels within an organization. Benefits - Medical, dental, and vision plans to support your health and that of your family. - A 401(k) plan with employer matching. - Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees. - Paid holidays. - Life insurance and short-term and long-term disability coverage. - Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location. - Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Role Description This position is Remote in Eastern, Central, or Mountain Time Zone. You will have the flexibility to work remotely as you take on some tough challenges. The HouseCalls Care Connections team is responsible for coordination of Pre-Visit assessments before HouseCalls Visits to ensure accurate up to date information is documented, including communication with providers (both internal and external) as well as members, and their families. The HouseCalls Care Connectors work in a fast-paced, high volume, call center environment, virtually, from their own home, to provide immediate care coordination needs via telephonic inbound and outbound calls. This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:45am – 6:15pm CST. It may be necessary, given the business need, to work occasional overtime or weekends. We offer 2-3 weeks of paid training. The hours during training will be 9:00am - 5:30pm CST. Primary Responsibilities: - Completes telephonic outreach to members utilizing auto-dialer and manual dialing - Receive inbound calls from members and transfers from other departments - Influences member to fully complete the Pre-Visit Assessment - Ask member assessment questions and actively listen to member responses - Accurately document demographic and medical history information in the Pre-Visit assessment - Ensures member has access to Primary Care Provider (PCP) - Identifies and documents gaps in care, preventative screenings, allergies, and surgeries - Provides excellent customer service to both members and providers - Consistently meets metrics, for quality, productivity, and outcomes - Constantly maintains schedule adherence and good attendance - Maintains confidential health information according to state and federal regulations including HIPAA Common Language of Leadership Behaviors for Success: - Serving Customers - Being Accountable - Influencing Others - Delivering Results You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 2+ years of call center and / OR telephonic customer service experience, preferably in healthcare - 2+ years of healthcare experience and / OR social work / community outreach / advocacy experience - 1+ years of experience collecting and documenting medical history information and using medical terminology - Work experience using Microsoft Word (edit, create and save documents), Microsoft Excel (sorting and filtering data), and Microsoft Outlook (email, folders, attachments and calendaring) - Bilingual fluency in English and Spanish - Ability to work during our normal business hours of 9:45am - 6:15pm CST, including the flexibility to work occasional overtime or weekends, based on business need. Preferred Qualifications - Experience working as a Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), Community Health Worker (CHW), OR Certified Nursing Assistant (CNA) - Experience working with Medicare and / OR Medicaid members / patients - Experience working successfully as a telecommuter - Ability to work in the local office if / when system OR internet issues occur Telecommuting Requirements - Reside within Eastern, Central OR Mountain Time Zone. - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Must be comfortable working in a fast-paced, high-volume, call center environment - Must be able and comfortable with meeting / exceeding metrics and goals within the department - Must be comfortable working on the phone and navigate multiple systems on the computer simultaneously while assisting / serving members - Must be comfortable making telephonic outreach to members without prior engagement - Excellent Organizational skills - Telephone etiquette: Demonstrate professionalism and compassion Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Salary The salary for this role will range from $20.38 - $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.