• Analyze customer activity data to identify current or potential threat-related events, behaviors, and patterns • Coordinate with customers to determine areas of specific interest and concern upon which to focus investigations • Prepare and deliver reports, using metrics and data visualizations, to effectively communicate discoveries to customer • Develop recommendations to address and remediate threat discoveries, and proactive measures to promote a secure customer environment • Establish and secure trust with clients by maintaining privacy, confidentiality, and objectivity for all interactions with the customer and their data

• Provides timely information to the Underwriting department for further risk evaluation and assessment. • Monitors accounts' programs, identifies required improvements, and presents recommendations to enhance or modify accounts where appropriate. • Manages and maintains portfolios and conducts analysis to ensure the integrity of the book of business. • Provides high level technical services, evaluations and policyholder training in an area of specialty. • Communicates technical conclusions internally and externally so that there is clear understanding of: 1) scope and nature of risk, 2) pros and cons of various risk mitigation strategies and 3) which mitigation strategies are preferred. • Influences Underwriters', Agents' and client behaviors through negotiation, relationship-building, and by leveraging individual and collective expertise to educate/inform. • Coordinates multiple location accounts. • Prepares and implements service plans to improve and retain accounts. • Monitors and communicates account service needs of multiple location accounts through the development of servicing instructions. • Manages accounts by formulating a coherent assessment and improvement strategy based on identified major loss sources, scope and nature of account. • Executes strategy including identifying specific tactics, forming an appropriate RC service team, engaging underwriter, agent and client and following up so that tactics are executed timely and in manner that is relevant to challenges faced by client and agent. • Provides high level technical services, evaluations and policyholder training. • Presents individual and collective technical expertise in manner that it is viewed by clients and agents as reason for doing business with the company. • Takes the initiative to enhance loss control/industry knowledge through participation in educational programs. • Utilizes the company risk control systems and applications to increase job productivity, efficiency and quality. • Supports account and internal operations by providing or acquiring specialized business unit expertise.

• Developing and managing detailed project plans, including timelines, budgets, and resource allocation to ensure successful project delivery. • Leading cross-functional project teams, coordinating efforts to meet project objectives, and facilitating effective communication and collaboration. • Monitoring project progress, identifying potential risks and issues, and implementing strategies to address challenges and keep projects on track. • Engaging with stakeholders to manage expectations, provide updates, and ensure alignment with project goals and organizational objectives. • Preparing and presenting project reports, status updates, and performance metrics to senior management and other stakeholders.

• Serving as a Data Governance specialist supporting business and technical teams • Building and maintaining Data Governance artefacts such as Business Glossary and Data Dictionary • Supporting Data Quality and Reference Data Management initiatives • Providing guidance to stakeholders on Data Governance standards, policies, and best practices • Supporting data-related initiatives across the organization.