• Lead, develop, and mentor Zero Balance team members, fostering a high-performance, accountable culture. • Oversee the full employee lifecycle, including hiring, onboarding, training, performance management, and succession planning. • Establish clear expectations, performance metrics, and accountability across the team. • Directly coach and develop Supervisors, strengthening leadership capability, decision-making, and accountability within the team. • Provide leadership across multiple layers of the department, ensuring alignment, consistency, and accountability across both direct and indirect reports. • Hold Supervisors accountable for team performance, including productivity, quality, and adherence to workflows and service level expectations. • Provide ongoing coaching and leadership to drive quality, productivity, and professional development. • Define and execute Zero Balance recovery strategies across large and complex claim inventories. • Drive operational efficiency, scalability, and continuous improvement across workflows and processes. • Monitor team performance, identify trends, and implement action plans to improve outcomes and recovery rates. • Ensure adherence to workflows, compliance standards, and quality expectations through oversight and governance. • Serve as a senior subject matter expert in hospital reimbursement, payer behavior, and zero balance recovery strategies. • Oversee complex claim analysis, ensuring accurate evaluation of payments against contractual reimbursement. • Guide team application of coding knowledge (CPT, ICD-10, modifiers) to maximize recovery success. • Provide direction on escalated claims, payer issues, and recovery opportunities. • Act as a primary point of contact for client relationships, ensuring satisfaction, transparency, and trust. • Lead client communications related to performance, escalations, process improvements, and strategic initiatives. • Partner with internal stakeholders to align on client needs, expectations, and deliverables. • Facilitate discussions to address client concerns and drive resolution of operational challenges. • Partner with Technology, Data Analytics, Product, and Operations teams to resolve claim, payment, and system issues. • Support development and enhancement of tools, reporting, and processes to improve outcomes. • Collaborate on enterprise initiatives and special projects to advance organizational goals. • Establish and oversee quality control programs to ensure accuracy, compliance, and due diligence. • Analyze performance data and reporting to drive informed decision-making and continuous improvement. • Ensure timely and accurate submission of bill packets, appeals, and follow-up activities. • Drive measurable financial results through effective recovery strategies and team execution. • Identify opportunities to increase revenue recovery and improve client outcomes. • Align team priorities with organizational goals and financial targets. • Monitor and evaluate individual and team performance, ensuring alignment to productivity, quality, and behavioral expectations; proactively address performance gaps through clear accountability, coaching, and structured follow-up. • Provide timely, direct, and constructive feedback, including leading difficult conversations with professionalism and respect; build trust-based relationships that foster accountability, engagement, and continuous improvement. • Make employment decisions, including corrective action and termination, in alignment with company policy and business needs.

Bid Manager Vacancy ID 36961 All Locations United Kingdom, Ipswich, London, Glasgow Business Unit Corporate / Central Support Hours Per Week 37.5 Working Days Monday, Tuesday, Wednesday, Thursday, Friday About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: As a Bid Manager, you will lead and manage the end-to-end bid process, supporting the successful conversion of new business opportunities across the OCS public sector business with a particular focus on healthcare bids. The role requires strong coordination, stakeholder engagement, and the ability to produce high-quality, compliant, and compelling bid submissions. This role offers flexibility to be fully remote anywhere in the UK, or office‑based on a hybrid basis in London, Ipswich, or Glasgow. Key Responsibilities - Plan, schedule, manage and coordinate all stages of the bid lifecycle from qualification through to submission and handover including booking governance meetings - Facilitate bid/no bid decisions, kick-off meetings, solution development sessions, review stages - Analyse tender documentation (ITT/ITN) to develop a clear understanding of client requirements and ensure full compliance - Develop and maintain detailed bid plans, ensuring milestones, deadlines and deliverables are achieved - Work collaboratively with business development, operational, commercial and subject matter experts to shape winning solutions - Translate win strategies into clear, compelling written responses and bid themes - Write, edit and review high-quality bid content, ensuring consistency, clarity and alignment to client requirements - Ensure all submissions are accurate, compliant and delivered on time - Support post-bid reviews, capturing feedback and driving continuous improvement - Build strong internal relationships across OCS to support effective bid delivery and knowledge sharing Skills, Experience & Requirements Essential: - Proven experience managing bids within Facilities Management (FM), with strong exposure to Soft FM services - Demonstrable track record of delivering high-quality, compliant and successful bid submissions - Strong project management skills with the ability to manage multiple bids and deadlines simultaneously - Excellent written communication skills, with the ability to produce clear, persuasive and structured content - Ability to interpret complex tender documentation and translate requirements into winning responses - Strong stakeholder management skills, with experience coordinating cross-functional teams - High attention to detail and strong document review/editing capability Desirable: - Experience in Healthcare FM bid management - Understanding of pricing strategies and commercial considerations within bids - Experience contributing to win strategies and solution development Why join OCS? ⭐ OCS are ranked 36th on Glassdoor’s Best Companies to Work For in 2025, reflecting our dedication to building a supportive workplace where our colleagues feel valued and motivated. 🍲 Our Catering team offers breakfast and lunch services at our Ipswich head office, along with free coffee, hot chocolates and a replenishable fruit basket. 🚀 We believe in investing in our colleague’s futures. The OCS Academy provides a range of courses and resources that will allow you to grow your personal skills and advance your career 🙂 With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

• Support maintenance and execution of global publication plans across therapeutic programs • Manage end-to-end activities for publication projects (ie, manuscripts, abstracts, posters, and presentations), such as author invitations, sending and tracking reviews and approvals, filing, timelines, and submissions • Maintain publication project trackers and proactively communicate with publication lead, writers, internal reviewers, and external authors • Ensure publication development processes are followed in a compliant, organized, and timely manner • Proactively coordinate with external vendors and medical writers to ensure high-quality deliverables • Ensure compliance with internal policies and external publication guidelines (e.g., ICMJE, GPP) • Support planning and execution of key scientific congresses and medical meetings (regional and global) • Coordinate logistics for conference participation including abstracts, booths, hotels, transportations, dinners, and other events • Assist with vendor coordination, including agencies, venues, and production partners • Communicate with external advisors, speakers, and KOLs for meeting and event planning purposes • Support contracting, budget tracking, purchase orders, and expense reconciliation • Coordinate internal communications and materials for conference readiness • Assist in planning and execution of advisory boards and HCP engagement events

Role Description The RSI Manager will be responsible for developing and advancing strategic relationships with international payers and brokers to expand global patient access to Mayo Clinic campuses in Arizona, Florida, and Minnesota. - Experience in drafting and negotiating complex contract language. - Knowledge of market dynamics in Latin America and the Caribbean will be critical to success. - Serves in an operational leadership role for a defined RSI team, process, and/or function. - Coordinates own and team member roles and work assignments to deliver success over the area managed and its outputs. - Formally supervises one or more staff or is personally accountable for a defined core revenue function or process. - Participates in the identification of opportunities to improve revenue performance and efficiency/effectiveness of the assigned area. - Acts as a catalyst for realizing improvements and brings awareness of current external environment issues relevant to the area managed. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. Benefits - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Company Description Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. - Employees are located at three major campuses: Phoenix/Scottsdale, Arizona; Jacksonville, Florida; Rochester, Minnesota. - Mayo Clinic Health System campuses throughout Midwestern communities and at international locations. - Each Mayo Clinic location is a special place where employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.