• Handling customer enquiries via live chat and email — with clarity, empathy, and accuracy • Diagnosing and resolving order, shipping, and account issues • Helping merchants set up their stores and get the most from the platform • Flagging patterns and trends so we fix problems at the root, not just the surface • Collaborating with your team — sharing knowledge, escalating with context, keeping information flowing

• Serve as point of contact for participants, clients, brokers, and co-workers related to COBRA benefit services. • Work closely with COBRA and Account Management team. • Acquire necessary technical DOL Code and general employee benefit knowledge regarding COBRA administration. • Maintain confidentiality of information. • Provide exceptional customer service to clients. • Communicate with participants, clients, brokers and co-workers via phone or other means to answer questions and address escalations. • Process/Import COBRA Notification of Qualifying Events and Initial Rights Notices received from clients on-line, fax and email. • Verify accuracy of data prior to entering it. • Send out welcome emails to all new clients and client contacts. • Assist COBRA clients with the online portal. • Report FSA and HRA account terminations to Enrollment Specialists. • Manage mail returned to us as undeliverable. • Distribute monthly checks to clients.

• Oversee guest bookings and assist customers in planning their Tiny House stays • Respond to inquiries across multiple channels, including website, email, and social media • Manage reservations end-to-end, including upselling and activating promotions • Provide support via the customer contact line, including handling and resolving inquiries • Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance • Address and resolve guest concerns in a professional and timely manner • Work cross-functionally with internal teams to maintain smooth day-to-day operations

Senior Expert Functional Workday Support (m/f/d) in Europe InternationalRegularFull-time As a Senior Expert Functional Workday Support, you ensure the stability, optimization, and continuous improvement of the Workday platform across Europe. You serve as a key technical and functional advisor for HR, Finance, IT, and support teams, resolving complex issues and driving system enhancements. Your work enables seamless processes, high data integrity, and strong user adoption across the organization. Working location: Europe (hybrid) Your responsibilities: - Provide advanced technical support, troubleshooting, and resolution for HRIS (Workday) issues, including complex configuration errors, data discrepancies, and system functionality concerns. - Collaborate with Tier 1 support teams, HR, Finance, IT, and external vendors to resolve escalated cases, implement enhancements, and deliver cross-functional system solutions. - Analyze system performance, identify root causes of issues, and implement corrective actions to ensure data integrity, system stability, and operational efficiency. - Partner with integration teams to manage and support data interfaces between Workday and other business systems, ensuring seamless and accurate data flow. - Lead system testing, validation, and quality assurance for new configurations, releases, and upgrades to ensure alignment with business requirements. - Develop, maintain, and update HRIS documentation, including process guides, knowledge base articles, and training materials. - Conduct end-user training sessions and provide ongoing support to enhance user adoption and optimize system utilization. - Research, evaluate, and recommend new Workday features, functionality, and best practices to continuously improve system performance and the employee experience. - Support HR projects, system enhancements, and reporting/analytics initiatives by providing subject matter expertise and actionable insights. - Ensure compliance with data security, audit requirements, and company policies in all HRIS processes and activities. Your qualifications: - Bachelor’s degree in Computer Science, Information Systems, Business Administration, Human Resources, or a related field - 5+ years of technical support experience for enterprise systems (preferably Workday), including configuration, testing, validation, and documentation - Strong proficiency in Workday configuration, security roles, reporting, and troubleshooting - Workday certification(s) such as Workday HCM preferred; experience with additional cloud applications is a plus - Solid understanding of HR and Finance processes and how they translate into system functionality - Strong analytical and problem‑solving skills with the ability to diagnose and resolve complex issues - Excellent communication skills and ability to collaborate effectively with diverse, cross‑functional teams - Highly organized, customer‑focused, and able to manage multiple priorities in a fast‑paced environment - Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Your benefits FlexBenefits Deutschlandticket, job bike or would you prefer an increase in the childcare allowance? With the Fresenius FlexBenefits program, you can choose the benefit that suits your needs and your current life. Hybrid Working Working from home or in the office or both? There are various offers for hybrid working that give you a lot of flexibility. Mental Health at Work In addition to nutrition training, preventative measures and anti-stress seminars, Fresenius also organizes special campaign days on the topic of "Mental Health". Pension Plan At Fresenius, you receive an employer-funded company pension plan in addition to your salary. Learning offerings We offer training courses and seminars on various topics to promote your professional and individual development. Transport Connection Most of our locations are very well connected to highways, bus stops or train stations. Long-term Account Whether it's training, caring for family members, early retirement or a period of absence - the long-term account offers various time-off options. Corporate Catering Our company restaurants provide you with freshly prepared meals every day. Food Allowance You can purchase food and drinks at a discounted price in our company restaurants. Onboarding To get you off to a good start with us, there are onboarding measures for optimal integration. Parking Lots Free parking lots are available at many of our locations. Sabbatical In combination with the long-term account, you have the option of taking a longer period of time off. Sports Activities Depending on the location, we offer a wide range of sports activities - from company runs and sports badges to tournaments and competitions. Employee Participation Program With Fresenius SHARE, we let our employees participate in the company's performance through a share program; in addition, we enable them to buy shares at very favorable conditions. Individual Professional Development We promote you with professional development programs and support lifelong learning throughout your career. E-Charching Stations At our headquarters, we provide charging stations for employees with electric cars. Fitness Cooperations You can benefit from fitness cooperations and special conditions at sports and wellness facilities. Employee Discounts We offer you to benefit from a program with attractive discounts on products and services from well-known retailers. After Work Academy In a compact form, you will receive expert input on current and relevant topics and learn about excerpts of our learning offering. Vacation Depending on the business segment, you are granted up to 30 vacation days per year. Christmas and Vacation Bonus With us, you receive both Christmas and vacation bonuses in addition to your regular salary. Virtual Learning Virtual learning opportunities for professional development enable you to participate flexibly and from any location. Yoga, Pilates & Back Training At our headquarters, we offer you the opportunity to enjoy yoga, pilates or back trainings in the immediate proximity of your workplace. Tariff-based Future Payment You can use this additional annual tariff benefit for different purposes - depending on your individual situation. Internationality Many specialist departments work in interdisciplinary teams with different cultures and languages. Company Medical Service The company medical service is available for consultation, first aid in the event of occupational accidents or reintegration. Direct Insurance Fresenius supports you in setting up your direct insurance – so you can benefit from the attractive conditions of our Group agreement. Ethical Business Practices We are committed to good corporate citizenship - living up to our responsibilities to our partners, society and the environment. Accident Insurance At Fresenius, you are covered for accidents every day of the year, anywhere in the world. In addition, you can also insure your family. Equal treatment and opportunities for all Everybody is welcome with us. We are convinced that the combination of different perspectives, opinions, cultural impressions, experiences, and values will enable us to exploit the potential that will make us successful. Childcare Allowance If you have children, you can apply for a financial allowance which is transferred monthly in addition to your salary. Career with a Purpose With your job, you make a valuable contribution to improving patients' quality of life around the world. Tariff-based supplementary long-term care insurance scheme Employees covered by the collective bargaining agreement will be collectively insured by the employer against the risk of long-term care - without a health check.