Title: Part Time Customer Service Associate Location: Grand Rapids United States Job Description: The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. Wage: $17.00/hour Qualifications: 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: - Up to 40% off the base rate of any standard Hertz rental - Medical, Dental & Vision plan options - Retirement programs, including 401(k) employer matching - Paid Parental Leave & Adoption Assistance - Employee Assistance Program for employees & family - Educational Reimbursement & Discounts - Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness - Perks & Discounts –Theme Park Tickets, Gym Discounts & more About Us The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran - Degree LevelHigh School Graduate - Job SchedulePart time - RemoteNo - Number of Openings3 - Regular or TemporaryRegular - Job TypeStandard

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. I. Job Summary The Customer Service Representative III position receives and processes requests from customers, serves as the end-to-end point of contact for customers and resolves customer issues. Representatives work independently to resolve complex customer requests and issues. Individuals manage critical customer projects, collaborating with internal and external contacts to ensure timely and accurate service. II. Essential Duties and Responsibilities - Handles incoming calls, emails, inquiries and transactions from various segments within the book of business. - Possess a strong knowledge of internal process, understands relationships and key linkages between business units. - Collaborates with internal and external parties to coordinate service related activities and manage client projects. - Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions. - Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all deadlines are met and service is confirmed. - Provides customer proactive service and education regarding service options, charges, billing, and contracts. - Documents each interaction, ensuring service, pricing and other required information are entered into the system. - Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals. - As required by management, maintains routine customer service related reports and creates reports as requested. III. Qualifications A. Required Qualifications - High School Diploma or GED (accredited) - 2 years of customer service experience and - 6 months as a WM customer service representative B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. This job requires the use of standard office equipment such as computers, phones, etc. The expected base hourly pay range for this remote position across the U.S. is $21.74 - $27.18. This represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.

We're currently looking for organized, reliable individuals to help support clients by coordinating details, managing schedules, and ensuring everything runs smoothly from start to finish. This is a fully remote position with flexible hours, making it a great fit for anyone looking to work independently while building valuable skills. No prior experience is required — training is provided. What You'll Be Doing: - Communicating with clients to understand their needs and preferences - Organizing schedules, confirmations, and important details - Providing clear, timely updates and support - Keeping everything on track to ensure a smooth experience - Assisting with coordination from start to finish What We're Looking For: - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn Experience in customer service or coordination is helpful, but not required Why This Role Stands Out: - 100% remote — work from anywhere - Flexible schedule options - Structured training provided - Supportive team environment - Opportunities for growth based on performance Who This Is Great For: - Stay-at-home parents - Military spouses - Anyone looking for flexible, remote work - Individuals wanting to build new skills while working from home Location Requirement: Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Apply Today If you're organized, dependable, and enjoy helping others, we'd love to hear from you.

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. I. Job Summary The Customer Service Representative III position receives and processes requests from customers, serves as the end-to-end point of contact for customers and resolves customer issues. Representatives work independently to resolve complex customer requests and issues. Individuals manage critical customer projects, collaborating with internal and external contacts to ensure timely and accurate service. II. Essential Duties and Responsibilities - Handles incoming calls, emails, inquiries and transactions from various segments within the book of business. - Possess a strong knowledge of internal process, understands relationships and key linkages between business units. - Collaborates with internal and external parties to coordinate service related activities and manage client projects. - Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions. - Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all deadlines are met and service is confirmed. - Provides customer proactive service and education regarding service options, charges, billing, and contracts. - Documents each interaction, ensuring service, pricing and other required information are entered into the system. - Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals. - As required by management, maintains routine customer service related reports and creates reports as requested. III. Qualifications A. Required Qualifications - High School Diploma or GED (accredited) - 2 years of customer service experience and - 6 months as a WM customer service representative IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. The expected base pay rate for this remote position across the U.S is $­­­­­­­­­­­­­­­­­­­­21.74 - $27.18. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.