Training Schedule: 8 - 10 weeks from 9a - 5:30p, EST Mon - Fri. Post Training: We'll have two schedules to choose from post training either; Mon - Fri, 12:30p - 9p EST OR Sun 10a - 4p as well as Mon, Wed - Fri 10a - 7p. This is a permanent work from home position within the state of Arizona, or onsite in Massachusetts. - Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a Customer Service Representative – Refill Pharmacy Technician at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness. Here’s a little more on how you’ll make a difference: - Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers. - Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance, and payment information. - Be a team player – Escalate complex claims to the Sr. Billing & Reimbursement Specialists for appropriate action. Why join us? - Health coverage effective day 1 (including medical, dental, vision) - Holiday, PTO, and OT pay - 401K with company match - Tuition reimbursement - Fun, friendly, and unique culture – bring your whole self to work every day! What you need to do the job: - If residing in AZ – a valid CPhT license - If residing in MA – a valid MA Tech license Preferred CPhT - Excellent customer service, organization, and time management skills - High School Diploma or GED required - PC skills including knowledge of Microsoft Office Suite and Internet - Must reside within the state of Arizona or within driving distance of Newburyport, Massachusetts If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Role Description The Patient Access Representative is primarily responsible for scheduling ultrasound and X-ray appointments. This role provides courteous and professional assistance to patients and physician offices during the scheduling and registration process for diagnostic imaging procedures. Key responsibilities include: - Gathering and verifying accurate demographic, insurance, and billing information - Scheduling appointments - Entering imaging orders - Ensuring all related tasks are completed efficiently and in a timely manner PAR I plays a critical role in supporting a positive patient experience and ensuring seamless coordination between patients, families, and healthcare providers. Location: Mt. Laurel, NJ / Remote Flexible work schedule and work from home eligibility based on performance and business needs. Essential Duties and Responsibilities: - Champion the Lumexa Way in daily activities - Ensures accuracy of patient data entered into the electronic medical record system - Schedules and confirms ultrasound (US) and X-ray (XR) appointments - Enters all appointment dates and times into the computerized scheduling system - Employees hired before October 2025 may still be required to enter orders for all imaging modalities if needed - Employees hired before October 2025 may still be required to schedule appointments for all imaging modalities, if needed - Communicates to patient or patient representative any financial responsibility - Explains exams/procedures, preparation instructions and location directions to patients and provider office staff - Acts as a liaison for center operations and centralized authorizations department (i.e., CAD, etc.) as a supportive partner for centralized services - Contacts referring provider offices to obtain exam orders if necessary - Handles patient and provider calls (inbound and outbound) via telephone softphone application in a courteous and helpful manner - Calmly handles patient experience and customer service issues, escalating to leadership when appropriate - Other duties as assigned per business need Qualifications - High school diploma or equivalent - 1-3+ years related health care scheduling for multiple locations, medical terminology, physician billing and/or medical reception/medical office experience preferred Benefits - Career Growth: Support and encouragement for internal promotion; Technologist Advancement Academy (TAA) for cross-training in other modalities (MRI, CT, Mammography) - Medical Insurance: Three competitive medical plans available - Dental Insurance: Comprehensive dental plan with a large network and orthodontia coverage - Vision Insurance: Competitive and affordable vision coverage - Life Insurance: Coverage at no cost to the employee with additional voluntary options - Paid Time Off: 18 days plus holidays, with more time off earned over time - 401(K): Safe Harbor and Profit Sharing contributions - Teladoc: Convenient option for medical consultations - Employee and family discount: Coverage for several radiology studies for employees and eligible household members - Short & Long Term Disability: Voluntary insurance options available; maternity leave covered by short term disability

We're looking for an organized and proactive Travel Scheduler & Workflow Planner to support daily operations by coordinating travel timelines, managing itinerary schedules, and ensuring workflows run efficiently from planning through completion. This fully remote opportunity is ideal for someone who thrives on structure, clear communication, and keeping multiple moving parts aligned. In this role, you'll use established systems, tools, and training to support travel-related requests and internal workflows while working independently and maintaining high standards of accuracy and professionalism. What You'll Do: Coordinate travel schedules, timelines, and key planning milestones Oversee workflow progress to ensure travel-related tasks are completed accurately and on time Communicate with clients and team members to gather and confirm itinerary details Track updates, monitor outstanding items, and follow up as needed Maintain organized digital records, itineraries, and documentation Review travel plans to ensure accuracy and completeness Identify ways to improve efficiency and maintain smooth planning processes What We're Looking For: Strong organizational and communication skills Ability to manage multiple schedules and prioritize effectively Experience in scheduling, administrative coordination, workflow management, or customer support (preferred, not required) Comfortable working independently in a remote setting Detail-focused, dependable, and tech-savvy Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Why This Role Stands Out: Fully remote flexibility Structured onboarding and ongoing support Clear processes and systems designed for success Opportunity to build experience in scheduling and workflow coordination Long-term growth opportunities within a collaborative team

About Ucardia Ucardia is redefining longevity and vitality. We combine credentialed health coaches, registered dietitians, and AI-powered insights to deliver personalized, scalable programs that help people optimize cardiovascular and metabolic health—extending healthspan and improving quality of life. Our mission is to help people live longer, stronger, and healthier lives, and make it seamless for organizations to deliver that impact. Headquartered in Dallas, Texas, we partner with forward-thinking medical practices, concierge providers, employers, and research organizations who want to differentiate their offerings, improve outcomes, and elevate the care experience through a modern, tech-enabled platform that integrates seamlessly into care delivery. ‍Why this role matters Nutrition is a cornerstone of cardiometabolic health, and this role sits at the center of meaningful, sustainable change. As a Registered Dietitian at Ucardia, you’ll translate evidence-based nutrition science into practical, human guidance that fits real lives. You’ll work closely with members through live video sessions and ongoing asynchronous support, using data, empathy, and accountability to turn intention into lasting habits.= You’ll also collaborate with coaches, exercise physiologists, and clinical partners to ensure nutrition strategies align with broader health goals, medical context, and real-world constraints. What you’ll own (responsibilities) Live nutrition coaching Lead one-on-one virtual nutrition sessions via video. Assess dietary patterns, medical history, goals, and barriers; deliver clear, actionable guidance rooted in cardiometabolic best practices. Personalized nutrition planning Develop and adapt evidence-based nutrition strategies tailored to heart health, weight management, metabolic conditions, medication context, cultural preferences, and lifestyle realities. Data-informed guidance Interpret biometric and wearable signals alongside dietary intake and lived context. Use trends to inform coaching strategy and adjust plans before setbacks compound. Cross-disciplinary collaboration Partner with Ucardia health coaches, exercise physiologists, and clinical teams on complex cases. Contribute to integrated care plans and escalate concerns through established protocols when needed. Education & content contribution Support the creation and refinement of nutrition education materials, messaging templates, and program content that scale high-quality guidance across the platform. Documentation & compliance Maintain clear, concise, HIPAA-compliant documentation. Ensure adherence to professional standards, licensure requirements, and partner-specific protocols. Operational feedback loops Share recurring insights, member friction points, and opportunities for improvement with product, content, and operations teams to strengthen the overall experience. ‍ What you bring (required) • Active Registered Dietitian Nutritionist (RDN) credential with verifiable licensure; multi-state licensure is a plus • Bachelor’s or Master’s degree in Nutrition, Dietetics, or a related field • Two or more years of experience in nutrition counseling, with focus areas including cardiometabolic health, weight management, or chronic disease • Experience delivering virtual care through video and asynchronous messaging • Familiarity with GLP-1 medications, metabolic health, and evidence-based weight management approaches • Strong communication skills grounded in empathy, clarity, and accountability • Comfort working in fast-moving, evolving startup environments • Tech fluency with telehealth platforms, digital tools, and remote workflows Bonus skills & differentiators • Experience in early-stage or digital health startups • Bilingual, especially Spanish • Familiarity with Slack, Google Workspace, and coaching or clinical CRMs • Experience working alongside multidisciplinary care teams What success looks like (first 3 months) • Consistent, high-quality member engagement across sessions and messaging • Timely, thoughtful responses that keep members progressing • Strong collaboration with coaches, clinical partners, and Member Support • Meaningful contribution to nutrition content, workflows, or program improvements • Clear documentation and reliable adherence to compliance standards Tools & environment You’ll coach through Ucardia’s proprietary platform using live video and asynchronous chat, supported by integrations such as Apple Health, Fitbit, and connected biometric devices. Day-to-day collaboration happens in Slack, with documentation and workflows supported by modern digital tools. Compensation & logistics This is a contract (1099), remote role with part-time availability of 20 or more hours per week. Ucardia offers a competitive hourly pay range of $45 to $65 per hour, based on experience, clinical background, and geographic location. Pay within this range is determined by factors such as years of practice, areas of specialty (for example cardiometabolic health, weight management, or chronic disease), multi state licensure, and availability. Evening or weekend availability is a plus to align with member demand. Screening & compliance Selected candidates will undergo background and, where applicable, drug screening in accordance with applicable laws and partner requirements. ‍ Equal Opportunity Statement Ucardia is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. ‍