Role Description The Application Operations Specialist provides operational support for VaxCare's applications, partnering closely with the Development, Revenue Cycle Management, Customer Care, Onboarding, Implementation, and Inventory Capital Group teams. This role focuses on efficient issue triage, accurate documentation, cross-team communication, and continuous process improvement to deliver timely and effective resolutions and answers. Essential Responsibilities - Operational Support & Issue Management - Triage and resolve application-related issues using established Level 2 runbooks. - Gather accurate technical and business information to support troubleshooting. - Escalate complex or non-runbooked issues through defined development and operations channels. - Support incidents, maintenance requests, and go-live activities as needed. - Investigate data and application issues using SQL and telemetry tools (e.g., KQL, Datadog). - Documentation & Process Improvement - Author and maintain Level 1 support documentation for Customer Care and Level 2 runbooks for Application Operations. - Document workflows, role responsibilities, and operational procedures to ensure consistency and repeatability. - Contribute to documentation of sprints, tooling audits, and other operational initiatives. - Collaborate with development and stakeholder teams to identify and implement process improvements. - Collaboration & Communication - Serve as a proactive liaison between internal teams, partners, and stakeholders. - Build and maintain trusted working relationships across technical and operational teams. - Advise internal partners on application use cases, configurations, and best practices. - Support onboarding, implementation, and Product Support teams during partner go-lives or new feature releases. - Operational Excellence - Manage assigned tickets and projects with strong attention to prioritization and follow-through. - Take ownership of issues from intake through resolution or proper handoff. - Flex into additional projects or initiatives as capacity allows. Qualifications - 1–2 years of experience supporting applications, systems, or UI/UX processes. - 1–2 years of hands-on experience writing and executing SQL queries (MSSQL). - Experience with support and development tools such as Microsoft Office, Postman, Jira, Salesforce, Power BI, Visual Studio Code, or similar. - Familiarity with logging, monitoring, or reporting tools (e.g., Datadog, SSRS, Application Insights). - Educational background or demonstrated interest in Computer Science, IT, Information Systems, Business Administration, or completion of a relevant bootcamp or certification. Preferred Skills and Attributes - Strong analytical and troubleshooting skills with a customer-focused mindset. - Ability to work effectively with cross-functional teams including development, product management, BA, and QA. - Clear written and verbal communication skills. - High level of ownership, accountability, and initiative. - Strong organizational and time-management skills. - Strong drive to create functional, repeatable processes for operational improvement. - Healthcare industry experience is a plus. Other Responsibilities - Remote Work Requirements - Must be able to perform job duties independently with minimal supervision. - Must have private, distraction-free workspace suitable for confidential and focused work. - Must have reliable high-speed internet to support video conferencing and regular computer use. - Must be comfortable being on camera for Microsoft Teams meetings/video conference calls. - Must be willing & able to travel on-site in Orlando, Florida at least 2x per year (Travel expenses reimbursed by VaxCare). - Physical Requirements/Work Environment - Team members must be able to remain in a stationary position for extended periods, as much of the work involves sitting at a computer or workstation. - Significant use of the hands, wrists, and fingers is required for tasks like typing, using a computer mouse, and handling paperwork. - This job requires the ability to view a computer screen and read documents for extended periods. - Team members must be able to clearly express and exchange ideas in English to effectively communicate with customers and co-workers. - Many office-based jobs specify the ability to occasionally lift or move up to 10-20 pounds to handle supplies or equipment.

• AI-Driven Innovation: Join a high-performing team of skilled engineers driving AI transformation at Coinbase. This role involves leading the development of scalable AI products with direct exposure to high-level executives, focusing on rapid ideation, execution, and delivering impactful solutions in a dynamic, incubator-style environment. • Partner with the Coinbase Infrastructure team to support and extend existing ci/cd frameworks to support IT services, including enterprise network platforms • Partner with security and compliance to build surveillance tooling into deployment pipelines • Design and implement automation to streamline overall operational IT support workflows • Action Kubernetes deployment, implementation, and support • Build a technological roadmap based on product requirements • Participate in on-call to support the AWS service deployment pipeline • Promote DevSecOps mentality and establish best practices to ensure top-tier cloud security • Set and maintain a standard of excellence for technical documentation across IT engineering • Participate in an operational environment with strict SLAs and managed incident response and disaster recovery strategies • Facilitate incident response, conduct root cause analysis and blameless retrospectives • Define metrics and design/implement automation opportunities based on monitoring/observability • Developing and maintaining integrations with other systems, such as source control and build systems • Troubleshooting and resolving technical issues with internal toolings

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. What you’ll be doing (ie. job duties): - AI-Driven Innovation: Join a high-performing team of skilled engineers driving AI transformation at Coinbase. This role involves leading the development of scalable AI products with direct exposure to high-level executives, focusing on rapid ideation, execution, and delivering impactful solutions in a dynamic, incubator-style environment. - Partner with the Coinbase Infrastructure team to support and extend existing ci/cd frameworks to support IT services, including enterprise network platforms - Partner with security and compliance to build surveillance tooling into deployment pipelines - Design and implement automation to streamline overall operational IT support workflows - Action Kubernetes deployment, implementation, and support - Build a technological roadmap based on product requirements - Participate in on-call to support the AWS service deployment pipeline - Promote DevSecOps mentality and establish best practices to ensure top-tier cloud security - Set and maintain a standard of excellence for technical documentation across IT engineering - Participate in an operational environment with strict SLAs and managed incident response and disaster recovery strategies - Facilitate incident response, conduct root cause analysis and blameless retrospectives - Define metrics and design/implement automation opportunities based on monitoring/observability - Developing and maintaining integrations with other systems, such as source control and build systems - Troubleshooting and resolving technical issues with internal toolings What we look for in you (ie. job requirements): - 5+ years experience supporting network infrastructure - 5+ years experience automating cloud infrastructure - Proficient in at least one scripting languages (Bash, python, Ruby, Go, etc) - Proficiency with version control using CI/CD (Git) - Strong experience supporting AWS services and CI/CD workflows using terraform or equivalent framework - Strong experience with configuration management systems like Terraform, Ansible, Chef, Puppet, or Salt - Strong experience with containers and containers orchestration like Docker and Kubernetes - Demonstrated ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality Nice to haves: - Expertise with linux, bash, ruby, python and/or go - Expertise automating EC2 or containers deployment with terraform - Strong network security fundamentals - Experience managing and leveraging log aggregation - Experience working in a highly regulated environment - Experience in a fast-paced, high-growth company - Experience in a Remote-first IT environment ID: P76833 Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)). Annual base salary range (excluding equity and bonus): $186,065—$218,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal OpportunityCoinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI DisclosureFor select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

• Projetar, construir e operar a infraestrutura em nuvem, pipelines CI/CD, e plataforma de desenvolvedor que sustentam as iniciativas de inovação digital • Construir e manter a infraestrutura para gerenciamento do ciclo de vida de modelos AI/ML: ambientes de treinamento, serving de modelos, monitoramento de produção • Garantir que a implantação de um modelo de AI em produção seja tão confiável, repetível e observável quanto a implantação de um serviço de software tradicional • Implementar estratégias de implantação: blue/green, canário, atualizações em fase e flags de recursos — para serviços tradicionais e endpoints de modelos de IA • Construir e manter um Stack de observabilidade completo: métricas, registros, traces, e monitoramento específico de IA • Projetar e implementar políticas de segurança como código e gerenciamento de identidade