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Administrative Support Specialist

Administrative AssistantAdministrative AssistantFull TimeRemoteSeniorTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

37 days ago

Salary

R17K - R20K / month

Seniority

Senior

3 yrs expEnglish

Job Description

Administrative Support Specialist

QuickTeam

• Respond promptly to customer inquiries via email, chat, and/or phone • Troubleshoot basic technical issues and provide clear, step-by-step solutions • Escalate complex concerns to the appropriate team when necessary • Maintain a high level of professionalism and customer satisfaction • Manage and maintain calendars, ensuring accuracy and efficiency • Schedule, reschedule, and coordinate meetings across different time zones • Send reminders and ensure all stakeholders are informed and prepared • Coordinate and confirm appointments with clients and internal teams • Follow up on leads and inquiries to secure bookings • Maintain organized records of scheduled and completed appointments • Perform general administrative tasks as needed • Maintain accurate documentation and reports • Support process improvements and workflow organization

Job Requirements

  • Minimum of 3+ years experience in virtual assistance, administrative support, or a related role
  • Proven experience in customer service and/or technical support
  • Excellent written and verbal communication skills
  • Strong organizational and time management abilities
  • Proficiency with tools such as Google Workspace, Microsoft Office, and CRM systems
  • Experience with scheduling tools (e.g., Calendly, Google Calendar, Outlook)
  • Ability to multitask and work independently in a fast-paced environment
  • Reliable internet connection and a quiet work environment
  • Preferred Qualifications**
  • Experience working with US-based clients
  • Familiarity with helpdesk/ticketing systems (e.g., Zendesk, Freshdesk)
  • Tech-savvy with the ability to quickly learn new tools and platforms

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