• Engage members in care coordination/care management process. • Provide complex care management, in compliance with NCQA and any other identified regulatory/required accreditation standards, to assigned members who may have identified needs with behavioral health, physical health, co-occurring, co-morbid or multi-morbid conditions. • Provide education about and linkage to as needed, all available services, natural and community supports, treatment options, diagnostic services, etc. • Ensure the coordination of care with each member’s primary care physician and/or other identified specialist/dental provider. • Conduct In-Reach activities to promote community reintegration.

• Developing, implementing, and supporting BIM Documentation, Processes and Protocols for a variety of customers and projects. • Running Information Management projects for a variety of clients. • Ability to offer an excellent standard of customer service. • Deliver better solutions directly to Clients and experience positive change to achieve personal and customer satisfaction.

• Enable effective onsite performance by clarifying priorities, sequencing work, removing execution obstacles, and ensuring teams have the information needed to execute safely and efficiently. • Lead all onsite service, installation, and commissioning activity during project execution. • Direct and coordinate BW service technicians, installation supervision, contractors, and OEM partners onsite. • Maintain daily control of onsite priorities, sequencing, and issue resolution. • Conduct daily onsite coordination meetings with BW, contractor, and OEM teams. • Ensure onsite execution aligns with safety expectations, scope commitments, and installation standards. • Participate in SAT execution with a clear understanding of acceptance criteria and contractual commitments. • Operate as the onsite execution lead in direct support of the assigned Project Manager. • Provide daily status, activity, and issue updates with clear articulation of risks, decisions, and recommended actions. • Support final acceptance activities through close coordination with the Project Manager and customer. • Identify execution risks, constraints, and scope exposure early and escalate through defined project channels. • Serve as the primary onsite liaison between the customer and BW execution teams. • Maintain clear, professional, and proactive communication with customer stakeholders throughout installation and commissioning. • Attend and lead onsite customer meetings, reinforcing confidence through transparency and follow-through. • Balance strong customer advocacy with disciplined alignment to contractual and project commitments. • Identify scope changes and execution impacts; document and communicate implications to the Project Manager and customer. • Coordinate warranty communication and action tracking with the Project Manager and Operations teams. • Ensure onsite issues, decisions, and actions are documented clearly and consistently. • Coordinate BW and OEM resource and staffing requirements and schedule changes with Field Service leadership. • Support weekly review of service purchase orders, warranty status, and financial visibility using D365 and related systems. • Apply execution judgment to protect schedule adherence, utilization efficiency, and cost outcomes. • Partner with Project Management, Field Service leadership, Operations, and OEM teams to maintain execution continuity.

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Deal Desk Manager to join our team in a hybrid capacity in Bangalore, reporting to the Senior Manager, Deal Desk within the Deal Desk department. An opportunity to join an entrepreneurial, fast-changing environment supporting our Sales organization. You'll partner with multiple internal and external groups including Sales, Finance, Legal, Product Management and Field Sales Operations, Partners/Resellers and Customers to support deals and help drive the expansion of Zscaler Government Solutions across the Federal vertical. What you’ll do (Role Expectations) - Lead and advise the sales team on deal strategy and structuring and alternative commercial solutions in a SaaS environment to win deals - Provide guidance for SFDC CPQ (Salesforce Configure, Price, Quote) quote and contract processes, driving pricing structure and strategy - Oversee the daily deal and pricing approvals for the applicable region, ensuring compliance to business rules and policies and escalate exceptions - Build partnerships and collaborate with stakeholder functions - Identify process and policy gaps and recommend improvements and best practices to enhance productivity and increase deal velocity Who You Are (Success Profile) - You are a high-trust collaborator who is ambitious for the team and embraces our challenge culture by giving and receiving ongoing feedback with clarity and respect. - You operate with urgency and understand that in a high-growth environment, speed and quality are not mutually exclusive. - You champion simplicity and are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. - You are data-driven and use data and analytics to find the truth, measure what matters, and guide informed decisions. - You lead with integrity, holding yourself and others to a high standard of accountability and building trust by matching your words with consistent, transparent action. What We’re Looking for (Minimum Qualifications) - Significant experience in deal management and pricing within the high-tech software or SaaS industry - Bachelor’s Degree in Business, Management, Finance, or a related field, or equivalent professional experience What Will Make You Stand Out (Preferred Qualifications) - Excellent analytical skills and advanced knowledge of Salesforce.com, CPQ tools, and Tableau #LI-Hybrid #LI-SP4 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.