Role Description The Implementation Operations Specialist will report to the Implementation Operations Manager in the CDB Operations Department. This role is intended to require business expertise rather than IT expertise and provides support to implementation management. System Implementation Managers complete and direct all aspects of customer benefit system build for new and existing clients engaging in PayFlex products and services. They increase client and member satisfaction, retention, and growth by efficiently and accurately delivering these services. - Responsible to perform daily production tasks involving multiple system set ups for all new implementations as well as existing client benefit plan changes. - Identifies business problems, obtains necessary information, accurately identifies root causes, and generates solutions. - Act as a point-of-contact for escalated client-specific set up issues. - Supports implementation and rollout of vendor/customer products. - Provides analysis of business implications and applies problem solving skills to meet business needs. - Where appropriate, uses consistent definitions and methodologies. - Translates information using business knowledge and identifies additional information needed to support analytical objectives. - Understand nuances of data, checks for reasonability, and works to improve data quality. - With direction, supports one or more processes related to the use of applicable tools that deliver business system solutions. - Usually serves as a team member and contributes to activities such as analysis, planning, design, development, testing, installation and maintenance of support systems and workflows for business areas. - Provides workgroup support to projects. Qualifications - 1-3 years of experience - Bachelor’s Degree Requirements - Excellent analytical skills with a proactive nature - Strong organization skills with a drive to meet deadlines - An affinity for accuracy and efficiency - Proficiency in Microsoft Excel, Word (including mail merge) and Outlook - Strong verbal and written communication skills - An aptitude for prioritization and multi-tasking - Strong collaboration skills - A drive to learn and apply new concepts quickly - Experience with Salesforce CRM preferred

Intro Bist du bereit, die Arbeitswelt von morgen zu gestalten? Als Implementation Consultant (x/w/m) bei DEMICON bist du nicht nur Berater:in, sondern Architekt:in und Regisseur:in für die digitale Transformation unserer Kunden. Du verwandelst komplexe Anforderungen in smarte Workflows und sorgst für den „Wow-Effekt“ auf Basis von monday.com. Was wir bieten - Homeoffice – 100% ortsungebundenes Arbeiten ist bei uns kein neuer Trend, sondern fester Bestandteil unserer Arbeitsphilosophie - Vertrauensarbeitszeit – wir haben keine Präsenzpflicht und keine Kernarbeitszeiten - Equipment nach deinen Wünschen – moderne Kollaborationstools und Software, Laptop, Handy und Homeoffice-Ausstattung - alles ist dabei - 30 Urlaubstage – weil uns deine Erholung wichtig ist - BahnCard 25 – trotz Homeoffice wünschen wir uns, dass du easy dein Team treffen kannst - Aktive Gestaltungsmöglichkeiten – bei uns wirst du gehört. Eine der neuesten Initiativen von einer der Kolleg:innen ist zum NGO-Projekt geworden! - Du bist gerne aktiv? Wir auch! Ob Urban Sports Club, EGYM Wellpass, Yoga oder Running – Bewegung finden wir großartig und unterstützen dich dabei! - Mehr Lust auf DEMICON- Vibes? Dann schau auf unserer Karriereseite vorbei und wenn diese mit deinen Werten resoniert bewerbe dich gerne :) Was dich erwartet - End-to-End Verantwortung: Du bist der Regisseur für die digitale Transformation. Du begleitest unsere Kunden von der ersten Vision über das technische Setup bis hin zur produktiven Nutzung. - Projektsteuerung von A bis Z: Du steuerst Kundenprojekte eigenverantwortlich vom Erstgespräch bis zum Go-Live. Scope, Timing und Qualität hast du dabei jederzeit fest im Griff. - Anforderungs-Dolmetscher: Du hörst genau hin, stellst die richtigen Fragen und übersetzt komplexe Kundenbedürfnisse in strukturierte, für alle verständliche Workflows. - Lösungsarchitektur: Du verantwortest den kompletten Lebenszyklus von monday.com-Lösungen und baust durch die Einbindung von Tools wie Slack, Outlook oder HubSpot stabile System-Brücken für einen sauberen Datenaustausch. - Empowerment: Du führst zielgerichtete Schulungen durch und erstellst präzise Anleitungen, damit unsere Kunden ihre Lösungen nachhaltig und sicher beherrschen. Wer du bist Fachliche Kompetenz - monday.com-Expertise: Du verfügst über Expertise im Bereich monday.com und beherrschst im Idealfall bereits eines der Tools Work Management, CRM, Service, Dev. - Administration & Konfiguration: Du hast fundierte Kenntnisse in Administration und Konfiguration von monday.com Tools und hast diese in verschiedenen Unternehmensumgebungen implementiert - Business & Tech: Softwareentwicklung, Projektarbeit und Businessprozesse? Damit kennst du dich aus! - Konzeptionsstärke: Du entwickelst maßgeschneiderte Lösungen von der Analyse bis zur Implementierung - Berufserfahrung: Du bringst +2 Jahre relevante Berufserfahrung mit (Associate Level) bzw. zusätzliche Projektmanagement-Erfahrung (Senior Level) - Sprachkompetenz: Du verfügst über sehr gute Deutschkenntnisse (C1) und gute Englischkenntnisse (B2) - Nice to have: Abgeschlossenes Studium in Informatik, Wirtschaftsinformatik, Medieninformatik o.ä. (bei entsprechender Qualifikation oder Berufserfahrung keine Voraussetzung), Zertifizierungen Deine Arbeitsweise - Prototyping-Mindset: Du liebst es, schnell klickbare Lösungen zu entwerfen und diese iterativ zum Erfolg zu führen. - Out-of-the-Box Thinking: Standard-Templates reichen dir nicht. Du findest kreative Wege für Nischen-Prozesse, an denen andere scheitern. - Visualisierungstalent: Du hast ein Auge dafür, trockene Daten in lebendige Dashboards zu verwandeln, die echte Entscheidungsgrundlagen bieten. Deine Persönlichkeit - Kommunikationsstärke: Du agierst souverän auf Augenhöhe – vom Team-Workshop bis zum Management-Meeting. - Souveränes Auftreten: Du kannst komplexe Sachverhalte einfach erklären und Menschen für neue Wege begeistern. - Sprachkenntnisse: Verhandlungssicheres Deutsch und fließendes Englisch sind für dich im internationalen Projektumfeld selbstverständlich. Dein Toolstack - monday.com - Automation tools (Make, Zapier) - Integrations (Slack, Outlook, HubSpot) - Atlassian products (Jira, Confluence) Wer wir sind

Solutions Implementation Consultant (French Speaking) About CoreView   CoreView is the global leader in effortless Microsoft 365 (M365) security, governance, and administration. Trusted by Fortune 100 companies, we empower organizations to simplify complex M365 environments, strengthen security, and maximize ROI—with over 20 million users managed worldwide. Our unified, cloud-native platform delivers powerful automation, rapid value, and end-to-end visibility across the entire M365 ecosystem. Backed by world-class support and a collaborative, innovative culture, CoreView is a place where your ideas matter and your work truly impact global enterprises. Job Summary  As a Solution Implementation Consultant, you will be a key advisor and delivery expert for our clients, guiding them through the deployment, configuration, and ongoing evolution of the CoreView platform and associated Microsoft 365 environments. Your mission: ensure clients quickly achieve success and value realization, both through structured implementation projects and dynamic professional services requests. In this role, you’ll blend strong technical skills on M365 and cloud administration with client-facing consulting excellence. You’ll lead customers through onboarding, tailored solution design, automation initiatives, and proactive optimization. You will act as the technical voice of the customer internally—focusing on removing friction, accelerating outcomes, and building trusted partnerships. You will also be expected to progressively become a Subject Matter Expert (SME) on CoreView solutions and Microsoft 365, providing deep insights and thought leadership both internally and with clients. - Technical Skillset: Strong knowledge of Microsoft 365 (including Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive), SaaS/cloud operations, automation/orchestration tools, and security best practices. - Implementation Experience: Demonstrated experience delivering technical projects or professional services in a SaaS or IT consulting role. Experience with M365 tenant migrations, hybrid/cloud adoption, or large-scale IT transformations is highly valued. - Consultative Approach: Proven ability to capture business requirements, translate them into technical solutions, and educate customers at multiple levels—from IT admins to executives. - Project & Task Management: Aptitude for running multiple projects, prioritizing concurrent client demands, and maintaining detailed project documentation (SOWs, delivery plans, runbooks, reports, etc.). - Problem Solving: Strong analysis skills; able to diagnose issues, identify technical gaps, and design effective workarounds in fast-paced environments. - Teamwork: Comfortable collaborating across internal teams—working closely with product, support, engineering, and account management. Willing to share knowledge and continuously improve. - Communication: Excellent written and spoken English/French. Ability to explain technical concepts clearly and constructively to non-technical users. - Experience delivering on-demand or packaged professional services (such as tenant assessments, security posture reviews, policy automation, etc.), administering Microsoft 365 hybrid environments or complex customer deployments. Extra Credit - Certifications: Microsoft certifications (e.g., MS-100/101, AZ-104, MS-500, etc.) or experience with ISO/SOC-compliant environments a plus. - Education & Experience: Bachelor’s degree in Computer Science, Engineering, IT or proven equivalent experience. - Knowledge of automation, orchestration, disaster recovery, and business continuity strategies. - Knowledge of scripting (PowerShell, KQL, etc.), workflow automation, custom reporting/dashboarding and proficiency with APIs in M365 contexts. - Familiarity with large-scale migration, change management, or digital transformation projects. - Implementation Project Delivery: Lead clients through the onboarding, configuration, and rollout of CoreView (and satellite M365 environments). Own project execution (remotely and/or onsite), ensuring clear milestones, documentation, and mutual accountability. - Professional Services Execution: Deliver ad hoc and packaged professional services (e.g., policy setup, governance automation, reporting customization, security reviews, delegations, and optimization workshops) as scoped by client needs or internal recommendations. - Solution Design: Translate complex business requirements into robust technical solutions leveraging the CoreView platform and best practices for Microsoft 365. Guide clients on technical architecture, integrations, and preferred operating models. - Training & Enablement: Provide hands-on training, classroom webinar, documentation, and best-practice know-how to empower clients’ IT teams and administrators. - Project & Task Management: Develop and maintain detailed Statements of Work (SOWs), implementation plans, and delivery documentation. Track client requests, work deliverables, and completion timelines in our delivery and CRM systems. - Customer Engagement: Establish a trusted advisor relationship with client technical stakeholders. Proactively communicate updates, listen for feedback, and adapt project plans for evolving needs. - Issue Resolution & Escalation: Take primary responsibility for diagnosing and resolving technical blockers; escalate issues to product/support engineering as needed, ensuring a seamless client experience. - Continuous Improvement: Gather feedback from the field (clients and partners) and relay actionable insights for service/product improvement. Share learnings across the team to enhance playbooks and delivery standards. Additional Notes As we grow, we are looking to hire people who share our values and goals. Our values are the core of everything we do: - Collaboration – Sharing knowledge, resources, and support to drive success - Ownership – Holding ourselves accountable for delivering excellence - Respect – Valuing every voice to build a stronger team - Empathy– Understanding each other to foster a supportive workplace We are committed to creating a diverse and inclusive global workplace, helping each other achieve our goals, and having fun along the way. CoreView is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against based on gender, race/ethnicity, protected veteran status, disability, or other protected group status.

Perform core accounting operations, support month-end close activities, monitor cash positions, and identify process improvements to enhance efficiency within the finance department, ensuring accuracy and reliability in financial workflows.