Customer Support Specialist
Location
United Kingdom
Posted
36 days ago
Salary
£25.5K - £27.5K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Support Specialist
Health Academy Limited
This is a remote position. Customer Support Specialist - Position: Customer Support Specialist - Contract: 35 hours/week – Permanent - Salary: £25,500 – £27,500 per annum (Dependent on experience) - Location: Remote/Home-based (Occasional travel as required for meetings and events) - Reports to: Client Relationship & Customer Service Executive About Health Academy Limited Health Academy Limited is a leading provider of high-quality healthcare education and training. We are dedicated to empowering healthcare professionals through accessible, flexible, and engaging learning opportunities. Our commitment to excellence, innovation, and a student-centred approach drives everything we do. As we continue to expand our course offerings and global reach, we are seeking a proactive and organised individual to join our growing team. Role Overview We are looking for a Customer Support Specialist to provide essential support across our learner community and internal operations. This role is focused on delivering exceptional customer experiences and ensuring smooth communication across all touchpoints. The ideal candidate will be highly organised, possess excellent prioritisation skills to manage competing demands, and be a strong communicator who enjoys problem-solving. You will be a key point of contact for individual learners while providing versatile administrative support across different departments of the company as required. Key Responsibilities - Learner Support & Communication: Provide excellent care and support to individual learners, responding to queries in a professional manner via email and other communication tools within the agreed internal response times. - Telephone Enquiries: Actively manage incoming calls, ensuring you are available to provide clear, helpful, and professional communication to all callers. - Product & Purchase Administration: Administrate product purchases made via the website, ensuring all transactions are processed correctly. - Operations: Coordinate the operational onboarding of all learners for business clients, including sending key communications to both the organisation and their learners. - Issue Resolution: Proactively rectify any issues regarding client purchases, course bookings, or account access, liaising with technical teams where necessary. - Feedback Management: Liaise with the resourcing team to manage and process feedback forms received from instructors and facilitators. - Cross-Departmental Support: Demonstrate flexibility by assisting with various administrative tasks in different parts of the company as the business requires. - Data Accuracy: Maintain precise records of all customer interactions and resolutions within our CRM system. Requirements Key Skills and Attributes - Communication: Strong written and verbal communication skills with a professional and friendly tone. - Telephone Manner: Confidence in handling telephone enquiries with empathy and patience. - Organisational Ability: Excellent time management skills and the ability to manage multiple priorities. - Problem-Solving: A proactive, solution-focused approach to resolving client issues and purchase discrepancies. - Technical Literacy: Competent with digital communication tools, with experience or ability to learn CRM systems (such as HubSpot), and Microsoft Office or Google Workspace. - Adaptability: A willing attitude to support different business functions and learn new administrative processes. Qualifications and Experience - Previous experience in a customer service role with a focus on service delivery is essential. - Experience in an education, training, or healthcare-related environment is advantageous. - Strong written English skills with high attention to detail in spelling, grammar, and tone. - Proven ability to work autonomously while remaining a dedicated team player. Benefits Why Join Health Academy Limited? - Be part of a growing organisation that makes a genuine impact in healthcare education. - Work in a supportive, collaborative, and flexible remote environment. - Opportunities for professional development and growth within the company. - Competitive salary - Health Academy is a living wage employer - Opportunities for progression - Health Cash plan and access to a range of staff benefits
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