• Provide professional, efficient, and friendly customer support via email and live chat • Assist players with account queries, payments, bonuses, verification, and general technical issues • Support players across both Sportsbook and Casino products • Maintain a strong understanding of the company’s products, services, promotions, and internal procedures • Identify, investigate, and escalate more complex or technical issues when needed • Ensure all support is delivered in line with responsible gaming policies and regulatory standards • Contribute to improving the overall customer experience through feedback and suggestions

ABOUT YESSIO With offices in Sandy UT, you have the ability to be remote! We can hire remotely throughout the state of Utah, including Price, Logan, Cedar City, St. George, Provo, and Salt Lake City. Yessio, LLC is a family owned business established in 2011. Our clients rely on us to provide excellent service. Yessio is a leading provider of customer sales and professional services. We are committed to bring operational and service excellence to every contact with our customers. Position Overview This position handles the customer service inquiries and verifying of account information via telephone or email correspondence. Increasing and maintaining high customer satisfaction key in this role. You will also be verifying bank account and employment information so accuracy and attention to detail are attributes we are looking for. At Yessio you'll experience: - Paid training - Personal recognition for a job well done - Performance based incentives - Monthly bonuses - Family owned business that treats employees like family - Company barbeques - Monthly team motivation contests - Spacious work area and desks - Weekly coaching sessions - Employee referral bonus program - A stable employer - Office located across from 7800 S. Trax station - Medical insurance - Dental plans - Company paid holidays - Paid time off (PTO) which is earned starting on your 1st day Job Responsibilities - Perform inbound and outbound calls - Educate and build rapport with customers - Consult with customers to answer customer inquiries - Help setup customer accounts and verify banking and employment information - Process customer payments - Excellent service while achieving quality results Required Knowledge, Skills and/or Abilities - High School Diploma or GED - Fluent in English - Good communication skills - Cheerful attitude - Ability to learn new skills - Generally computer savvy - Self-motivated to improve skills and add value - Good attendance and punctuality - Basic mathematical skills Schedule and Hours - Flexible work schedules. - Call Center Hours: Monday Friday from 7:00 am 6:00 pm and rotating every other Saturday 8:00 am 2:00 pm. - Hiring full-time and part-time positions

ABOUT YESSIO With offices in Sandy UT, you have the ability to be remote! We can hire remotely throughout the state of Utah, including Price, Logan, Cedar City, St. George, Provo, and Salt Lake City. Yessio, LLC is a family owned business established in 2011. Our clients rely on us to provide excellent service. Yessio is a leading provider of customer sales and professional services. We are committed to bring operational and service excellence to every contact with our customers. Position Overview This position handles the customer service inquiries and verifying of account information via telephone or email correspondence. Increasing and maintaining high customer satisfaction key in this role. You will also be verifying bank account and employment information so accuracy and attention to detail are attributes we are looking for. At Yessio you'll experience: - Paid training - Personal recognition for a job well done - Performance based incentives - Monthly bonuses - Family owned business that treats employees like family - Company barbeques - Monthly team motivation contests - Spacious work area and desks - Weekly coaching sessions - Employee referral bonus program - A stable employer - Office located across from 7800 S. Trax station - Medical insurance - Dental plans - Company paid holidays - Paid time off (PTO) which is earned starting on your 1st day Job Responsibilities - Perform inbound and outbound calls - Educate and build rapport with customers - Consult with customers to answer customer inquiries - Help setup customer accounts and verify banking and employment information - Process customer payments - Excellent service while achieving quality results Required Knowledge, Skills and/or Abilities - High School Diploma or GED - Fluent in English - Good communication skills - Cheerful attitude - Ability to learn new skills - Generally computer savvy - Self-motivated to improve skills and add value - Good attendance and punctuality - Basic mathematical skills Schedule and Hours - Flexible work schedules. - Call Center Hours: Monday Friday from 7:00 am 6:00 pm and rotating every other Saturday 8:00 am 2:00 pm. - Hiring full-time and part-time positions

• Handle incoming live chat queries from customers professionally and efficiently • Resolve customer complaints and escalate complex issues as needed • Maintain accurate records of customer interactions • Follow client scripts and guidelines to ensure consistent service quality • Collaborate with team members to improve customer satisfaction scores