• Lead the technical direction for video technology across various teams • Own the technical direction for complex cross-cutting programmes • Provide credible technical leadership to multiple teams • Architect and oversee the migration of access checks into a new platform • Make high-stakes technical trade-offs for critical infrastructure • Mentor and technically enable the broader engineering team • Represent User Platform's technical strategy at executive and cross-group levels

Education and Experience Requirements Bachelor's Degree Computer Science required. 3 years of experience sufficient to successfully perform the essential functions of the job. Position Purpose: The IT Support Specialist will support customers with technical problems they may encounter in the operation of software, hardware, and operating systems. Job Description Principle Duties and Responsibilities: Essential Functions: - Technical support, deploy hardware requested through SRMS, on site hands on support for other BT teams . - Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connectivity . - Troubleshoots different software packages, hardware devices, and other peripherals . - Support a complex and fast-paced environment with outstanding attention to customer satisfaction . - Replaces hardware or software as needed . - Assists user community in software and hardware problem resolution . - Logs calls and takes appropriate action to ensure a satisfactory response within specified time frames for the user community . - Maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials . - Keeps up to date with current trends and is prepared to make recommendations . - Keeps customer log updated . - Produces support documentation. Additional Functions: - Other responsibilities include providing onsite support to remote Network and Server Support personnel, installing hardware/software, authoring and maintaining system documentation, troubleshooting and providing general desktop support, interacting with users and vendors while ensuring that requests are completed with a high degree of professionalism. Perform other duties as assigned. Other Requirements: - Advanced English Level. - Experience with Windows Desktop Operating Systems. - Experience supporting Apple IOS and MACOS devices. - Knowledge and experience related to TCP/IP networking, external connectivity and telephone systems also preferred. - Experience supporting MS Office applications and Microsoft Office 365 cloud required. - Ability to function independently (off-site) with general guidance from an IT manager and also function as an effective team player. - Ability to prioritize and multi-task. - Effective oral and written communication skills, including user training and interpersonal skills required. - A strong understanding of a wide variety of personal computing equipment and software. - Ability to follow manuals and read complex instructions. - Ability to operate a variety of standard office equipment including personal computers, multifunction printers, scanners. - Responsible experience in a support capacity in a user-oriented environment.

• Lead the architecture, design, and evolution of patient monitoring application software on a long-standing platform, ensuring architectural coherence across legacy and new technologies. • Drive Qt/QML architecture, UI framework direction, performance optimization, and long-term system modularity. • Define and develop architectural patterns for clinical data visualization and high-performance application frameworks. • Ensure the reliability, maintainability, and safety of software in compliance with applicable medical industry standards and regulatory expectations. • Shape and drive the AI transformation roadmap for engineering workflows by identifying high-impact opportunities to replace manual, repetitive work with scalable AI-enabled solutions. • Drive the adoption of advanced AI-enhanced engineering practices, including workflow automation, compliant documentation generation, and productivity improvements across software development and testing. • Establish best practices for the secure, compliant, and responsible use of Generative AI within software engineering processes. • Own architectural documentation, design reviews, and technical risk management for complex, multi-processor real-time systems. • Collaborate closely with software teams, platform teams, systems engineering, UX, clinical specialists, and product management to align technical architecture with clinical and business needs. • Provide technical leadership, architectural guidance, and mentorship across software teams. • Evaluate new technologies, tools, and methods, and contribute to long-term technology direction and roadmap decisions.

• Develop and maintain end-to-end web applications, ensuring scalability and performance. • Collaborate directly with the Tech Lead and product team to translate technical requirements into efficient features. • Ensure code quality through development best practices and peer code reviews (Code Review). • Implement and maintain continuous integration and continuous delivery (CI/CD) pipelines to optimize the deployment cycle. • Design and maintain relational databases, ensuring data integrity and security.