• Design, develop, and maintain IVR applications based on business and technical requirements • Integrate IVR solutions with key internal services • Monitor IVR systems and implement operational improvements to enhance customer experience • Troubleshoot and resolve issues within the voice contact center and IVR environments • Collaborate with project managers to ensure the timely and high-quality delivery of solutions • Work independently while supporting a regional business unit aligned with global objectives • Participate in forward-looking initiatives to improve call steering and IVR architecture • Communicate technical concepts clearly to both technical and non-technical stakeholders

Role Description We are seeking a Lead Systems Engineer to join STC’s innovative and dynamic team. As a key member of our cross-functional software and AI team, you will play a pivotal role in the development of cloud-based AI applications designed to enable next-generation MBSE capabilities. Working alongside STC’s iMBSE Chief Engineer, you will focus on defining and evolving the AS-IS and TO-BE architecture for the Intelligent MBSE project. This position requires: - Conducting comprehensive alternatives analyses - Developing and maintaining system architectures - Ensuring robust requirements generation and validation in line with advanced digital engineering practices - Advancing agile processes and contributing to innovation through continuous improvement - Driving seamless, secure delivery of impactful solutions for both internal and external stakeholders - Occasional customer-facing technology demonstrations Core Responsibilities: - User Needs Elicitation: Collaborate with internal and external stakeholders to identify, analyze, and prioritize user needs for AI-enabled MBSE capabilities. - Analysis of Alternatives (AoA): Perform trade space analyses and dependency evaluations based on user needs. Develop an early capabilities roadmap informed by insights from AoA. - Requirements Development and Validation: Translate user requirements and AoA findings into actionable, verifiable, and validated system requirements. Ensure that requirements are testable and develop initial test plans. Maintain and manage requirements within Cameo Systems Modeler. - MBSE Architecture Development: Design, model, and maintain AS-IS and TO-BE system architectures using Cameo Systems Modeler. Map requirements to system elements using model-based approaches. Sustain the model as the iMBSE product evolves and ensure the model is always accurate as a decision resource. - MBSE Simulation and Analysis: Leverage MATLAB/Simulink to simulate iMBSE system dynamics and identify potential performance issues during the initial stages of the design lifecycle. - Stakeholder Engagement: Facilitate customer-facing demonstrations to showcase technology capabilities and support current contract execution and new business opportunities. - Continuous Improvement Initiatives: Stay up-to-date on advancements in MBSE tools, technologies, and best practices. Champion the integration of innovative capabilities and process improvements to maintain technical excellence. Qualifications - BS with 8–10 years of experience, MS with 6–8 years, or PhD with 3–5 years in systems engineering or a related discipline - Proven experience in systems engineering and knowledge of the systems engineering process - Proven experience with systems engineering tools including, but not limited to, MBSE tools like Cameo Systems Modeler (CSM) for requirements and architecture management - Experience in eliciting, defining, validating, and managing system requirements - Experience with analysis of alternatives (AoA) techniques and trade space evaluation - Ability to effectively engage with stakeholders to communicate technical concepts and demonstrate solutions - Familiarity with agile development workflows and a commitment to continuous improvement - Must be able to obtain and maintain a Secret Clearance Requirements - Skilled in MATLAB/Simulink for modeling, simulating, and analyzing complex system interactions - Experience in developing AI-enabled systems or cloud-based applications - Familiarity with implementing secure product delivery - Advanced knowledge in digital engineering environments and tools Benefits - Health Insurance - Life Insurance - Paid Time Off - Holiday Pay - Short Term and Long-Term Disability - Retirement and Savings - Learning and Development opportunities - Wellness programs - Other optional benefit elections Company Description This is the projected compensation range for this position. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, Arcfield invests in its employees beyond just compensation. Min: $105,199.68 Max: $206,990.49 We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.

• Ejecuta actividades de desarrollo para componentes de backend y UI y apoya la entrega de calidad dentro de la cadencia del sprint. • Desarrollar componentes de aplicaciones backend utilizando frameworks aprobados por Java/Spring Boot y el cliente. • Desarrollar componentes de interfaz web utilizando tecnologías de interfaz aprobadas por el cliente. • Implementa lógica de negocio basada en historias de usuario aprobadas y criterios de aceptación. • Desarrollar e integrar APIs RESTful e integraciones de servicio a servicio. • Realizar pruebas unitarias y apoyar las actividades de pruebas de integración. • Participa en revisiones de código entre pares y responde a los comentarios sobre las revisiones. • Apoyar las actividades de resolución de defectos y refactorización dentro del alcance del sprint. • Participa en ceremonias ágiles que incluyen planificación de sprints, reseñas y retrospectivas. • Apoyar las actividades de desarrollo y pruebas de las funcionalidades del sprint comprometidas. • Participar en ceremonias ágiles y actividades de ejecución del sprint. • Escalar los bloqueadores y dependencias al Líder o al Scrum Master.

Position Title: Outreach Care Specialist (Virginia Only) Location: Roanoke United States Job Description: Outreach Care Specialist Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Outreach Care Specialist is responsible for ensuring that appropriate member treatment plans are followed on less complex cases and for proactively identifying ways to improve the health of our members and meet quality goals. How you will make an impact: - Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs. - Identifies barriers to plan compliance and coordinates resolutions. - Identifies opportunities that impact quality goals and recommends process improvements. - Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider. - Coordinates identification of and referral to local, state or federally funded programs. - Coaches members on ways to reduce health risks. - Prepares reports to document case and compliance updates. - Establishes and maintains relationships with agencies identified in appropriate contract. Minimum Requirements - H.S. diploma or equivalent. - Minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences - Certified nurse assistant or certified medical assistant and/or BS/BA degree in a related field preferred. - Microsoft Excel experience preferred. - Bilingual candidates preferred. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. For Carelon - CareBridge business unit, bilingual or multi-language skills may be required. Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: MED > Care Coord & Care Mgmt (Non-Licensed) Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.