This is a permanent work from home position, unless already working onsite in Massachusetts. Work Schedule: Monday - Friday; Mix of mornings, mid, and closings & Saturday rotation Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a Customer Service Representative – Concierge Service Team at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness. Here’s a little more on how you’ll make a difference: - Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers. - Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance and payment information. - Be a team player – Communicate with colleagues in different departments to handle orders in a timely manner. What you’ll do: - Assist in finding emergency same-day medications - Setting up couriers from Freedom and local pharmacies - Set up reships along with same-day medication needs - Inform patients of any carrier delays What you need to do the job: - An empathetic and fun-loving personality with a few good jokes on the ready - Minimum of 1 year of experience in a customer service position - High School Diploma or GED required - Excellent customer service, organization and time management skills - Strong attention to detail, accuracy, and quality. - Excellent communication skills; written and verbal. - PC skills including knowledge of Microsoft Office Suite and Internet - Willingness to work a flexible schedule. Why join us? - Health coverage effective day 1 (including medical, dental, vision) - Holiday, PTO and OT pay - 401K with company match - Tuition Assistance - Fun, friendly and unique culture – bring your whole self to work every day! If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

About the Role You'll join our Customer Support team as a fully-fledged support specialist, assisting both our Japanese-speaking users while also supporting our global customer base. Your strong customer support knowledge and excellent communication skills will help Ahrefs users worldwide get the most out of our tools, turning confusion into clarity for complex SEO and product queries. Responsibilities - Handle inbound customer inquiries via live chat and email in both Japanese and English, providing clear, concise, and helpful solutions. - Effectively explain Ahrefs features and complex SEO concepts to users of varying technical proficiency. - Troubleshoot user-reported issues, identify potential bugs or data discrepancies, and accurately escalate them to product or engineering teams when necessary, translating technical details as needed. - Contribute to updating and maintaining our Help Center documentation, including localised content for Japanese users. - Share customer feedback and insights from both Japanese and global users with product, marketing, and engineering teams to inform improvements and localisation efforts. - Proactively identify opportunities to improve the customer experience and contribute to internal knowledge sharing. Requirements Must have: - Native-level fluency in written and spoken Japanese and English - Proven experience using Ahrefs or a similar advanced SEO platform like Moz, Semrush, etc. day-to-day - Demonstrated ability to troubleshoot technical issues, differentiate between user error and system bugs, and accurately document/escalate problems - Strong written communication skills, capable of explaining complex technical topics clearly and concisely to diverse audiences in both Japanese and English - Experience providing customer support via live chat and email - The ability to work independently within a remote-first, async communication environment, managing your own time effectively - Role will include occassional weekend coverage (one Saturday or Sunday fortnightly) Nice to have: - 2+ years in a customer-facing support or success role, ideally for a SaaS product. - Basic understanding of web technologies (HTML, CSS, JavaScript) good enough to quickly spot potential website issues. - Familiarity with tools like Intercom and Slack. - A good grasp of common SEO challenges and strategies within the Japanese market. What Success Looks Like In 6 months: - You're efficiently handling a full queue of customer inquiries in both Japanese and English, consistently maintaining high customer satisfaction ratings (e.g., above 90% CSAT). - You've effectively contributed to our internal knowledge base, either by documenting common solutions oridentifying gaps in existing support materials. - You're confidently troubleshooting a wide range of issues and accurately escalating specific problems to the right internal teams without constant supervision. - You've become a reliable and valued member of the Customer Success team, participating actively in internal discussions and knowledge sharing. In 1 year: - You're a recognised product expert, capable of handling virtually any customer query independently and efficiently. - Your insights from both Japanese and global customers have directly contributed to actionable feedback for product improvements or process optimisations. - You've taken initiative to improve a specific support process or piece of documentation, demonstrating ownership and a drive to make things better. - You consistently maintain excellent communication habits, clear ticket resolution, and strong performance metrics across satisfaction, efficiency, and quality. Why Ahrefs? We're a lean, multinational startup building an all-in-one SEO toolset that helps people grow their search traffic. We're profitable, proudly bootstrapped, and believe in making decisions, not waiting for permission. If you can make a decision and you don't think it's going to get you fired, just do it. We value simple solutions, technical excellence, and iteration: first make it run, then right, then better. You'll have autonomy to get things done, a direct impact on our product and users, and the chance to work with a global team that prioritises async communication and results over process. Ahrefs does not engage with agencies or third party recruitment solutions for the roles we hire for. If at any point we need help, we'll let you know!

Your career in healthcare made personal At Medibank we’ve recently unified our health services under one brand – Amplar Health. With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. The Opportunity We have an exciting opportunity for you to join our amazing Outpatient Direct Team as Health Support Officer. Become our next HSO super star by delivering excellent telephone service to assist WA public hospitals to manage their outpatient appointments at certain specialties/clinics. As a Health Support officer, you will act as the first point of contact for patients who wish to cancel and/or reschedule their appointments, update contact details, and provide general information regarding outpatient appointments. This is a Permanent – Full time (37.5 hours a week) and Work from Home role which require you to have fast, reliable internet and appropriate workspace to ensure privacy whilst working. We will provide you with the equipment, training and support you need to succeed in your role. Shifts are 8 hrs and will be scheduled across our operating hours of 7.30am-5.30pm WST, Monday to Friday, so flexibility to work across these hours will be key. This role will commence on 2nd June 2026 with 2 weeks full time face to face training (8:30am – 4:30pm). After training you will move to your full time roster working from home from 15th June 2026. About you You will have minimum 1 year experience working in a high demand customer service/call centre inbound service (preferable in Health Care setting / Medical-clinical reception), with a strong motivation for delivering excellent and efficient customer service by building quick rapport and convey empathy with callers over the phone. You are a computer and tech savvy and you feel completely comfortable navigating different screens and software and picking up new systems. Above all you love working in a team and, you are motivated and driven to build a career in healthcare. Our much-loved Perks Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Amplar health also means - Great work life balance - Impressive, 35% subsidised Medibank/ahm health insurance (which can also include your pets, cars, upcoming travel, and house!)! Right now, our employees also have a 25% discount on travel insurance. - 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads. - Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check in. - Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets (Spendless), Wyndham Travel and more Learn more about Amplar Health at https://amplarhealth.com.au Be Yourself. Belong Here We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger. We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers. Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing. If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser) Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence. Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work

Mercier Consultancy MD is seeking a dedicated Croatian Customer Service Representative to join our travel agency team in Athens. This role offers a fantastic opportunity to work in the vibrant city of Athens with free accommodation included. You will provide excellent customer service to Croatian-speaking clients, helping them plan and enjoy their travel experiences. Responsibilities - Respond to Croatian-speaking customers’ travel inquiries via phone, email, and chat. - Provide comprehensive information about travel packages, destinations, and accommodations. - Assist clients in booking travel arrangements and resolving any travel-related issues. - Handle and resolve customer complaints professionally and promptly. - Maintain accurate records of client interactions using the CRM system. - Collaborate with the team to improve customer service processes and client satisfaction.