• Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support to ensure clear and effective communication • Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process • Build rapport with clients, follow up on inquiries, and support the conversion of leads into retained clients, meeting monthly sales and consultation targets • Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team • Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress • Liaise professionally with clients, business partners, and third parties while maintaining strong working relationships • Collaborate closely with attorneys and team members to ensure smooth communication, efficient workflows, and a high level of client satisfaction

ACE ASD Shift Supervisor CBP Technology Service Desk (TSD) Location: Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote (must reside within commuting distance of one location) Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment Type: Full‑time Clearance Requirement: CBP Background Investigation (Unclassified) About Aretec At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success. Position Summary Aretec is seeking an ACE ASD Shift Supervisor to provide real‑time supervisory oversight for the ACE Account Service Desk (ASD) under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role ensures ASD service levels, quality standards, and resolution targets are met while coordinating bilingual coverage and serving as a key liaison between ASD agents, Tier 1 operations, and ACE stakeholders. The ideal candidate brings strong supervisory experience, customer service leadership, and familiarity with ACE or trade‑focused support environments. What You'll Do - Provide real‑time supervisory oversight of ACE ASD agents during assigned shifts. - Monitor ASD ticket processing to ensure ≥90% of tickets are resolved or escalated within 4 hours. - Ensure ≥90% ASD resolution rate and ≥90% quality scores on reviewed interactions. - Coordinate with Tier 1 Shift Supervisors on ACE‑related escalation flow and warm‑transfer procedures. - Manage and ensure adequate bilingual (English/Spanish) coverage for the Trade user community. - Track, analyze, and report ASD performance metrics for operational and monthly reporting. - Support preparation and delivery of the Monthly ASD Report. - Provide coaching, mentoring, and guidance to ASD agents to improve performance and customer experience. - Coordinate with ACE stakeholders regarding system changes, maintenance windows, and training activities. Required Qualifications - Minimum 2 years of experience in IT help desk or customer support environments. - Minimum 1 year of supervisory or team lead experience. - Strong communication, leadership, and interpersonal skills. - Ability to work rotating shifts, including nights, weekends, and holidays. - Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI). Preferred Qualifications - Bilingual (English/Spanish) proficiency. - Experience supporting the ACE system and trade‑related business processes. - HDI Support Center Team Lead certification. - Prior CBP or DHS supervisory experience. - Experience using ServiceNow for ticket and performance management. Equal Opportunity Employer Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

Tier I Shift Supervisor CBP Technology Service Desk (TSD) Location: Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote (must reside within commuting distance of one location) Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment Type: Full‑time Clearance Requirement: CBP Background Investigation (Unclassified) At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success. Position Summary Aretec is seeking a Tier 1 Shift Supervisor to provide real‑time supervisory oversight for Customs and Border Protection (CBP) Technology Service Desk (TSD) Tier 1 operations. This role is responsible for ensuring service level objectives are met across all Tier 1 channels, providing on‑shift leadership to agents, and acting as the primary liaison between frontline staff and TSD leadership during assigned shifts. The ideal candidate is an experienced contact‑center leader with strong operational awareness and a hands‑on supervisory approach. What You'll Do - Provide real‑time supervisory oversight of Tier 1 agents during assigned shifts. - Monitor agent availability, productivity, and contact volumes to ensure service delivery objectives are consistently met. - Ensure ≥80% of calls and chats are answered within 60 seconds in accordance with Service Level AQL requirements. - Ensure ≥90% of email and self‑service tickets are processed within a 12‑hour period. - Monitor and drive First Contact Resolution (FCR) performance toward the ≥80% target. - Identify and escalate operational events, including volume spikes and increased wait times, in accordance with the Operations Management SOP. - Serve as the on‑shift liaison between Tier 1 agents and TSD leadership. - Participate in major incident management activities and ensure timely escalation to the Enterprise Operations Center (EOC). - Monitor and manage sensitive or VIP customer escalations. - Support development and dissemination of alert messages related to outages and known issues. - Provide real‑time coaching and guidance to agents on call handling, troubleshooting techniques, and ticket documentation. - Ensure at least one supervisor is on duty at all times across all locations to support 24x7 operations. Required Qualifications - Minimum 2 years of experience in an IT help desk or service desk environment. - Minimum 1 year of supervisory or team lead experience in a contact center or service desk setting. - Strong verbal and written communication skills with the ability to lead and influence teams. - Ability to work rotating shifts, including nights, weekends, and holidays. - Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI). Preferred Qualifications - HDI Support Center Team Lead or similar certification. - ITIL Foundation certification. - Experience using ServiceNow and Amazon Connect. - Prior CBP or federal government help desk experience. - Bilingual (English/Spanish) proficiency preferred. Why Join Aretec - Lead frontline operations supporting a mission‑critical CBP environment. - Play a key role in maintaining service levels and customer satisfaction. - Work closely with operations leadership and enterprise stakeholders. - Competitive compensation and benefits, including: - Health, Dental, and Vision Insurance - 401(k) with Employer Match - Paid Time Off and Holidays - Training and Certification Support Equal Opportunity Employer Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

At Best Home Health Providers Inc., we've gone from treating 10 patients to thousands of patients all throughout the Bay Area and beyond in just 6 years. We've won awards for our high-quality care with patients and continue to grow rapidly. At Best, you and the patients aren't a number. Our mission is to ensure a smooth transition for patients returning home from medical facilities by offering expert guidance throughout their recovery journey. As a Licensed Practical/Vocational Nurse with Best Home Health Providers, you will play a meaningful role in helping patients heal, stay safe, and thrive in the comfort of their own environment. We value teamwork, empathy, and a commitment to high-quality service, all aimed at putting patients and their families at ease during their recovery. If you are passionate about making a positive impact in patients' lives and working in a supportive and family-oriented atmosphere, we encourage you to join us in providing exceptional home health care. Please note that this role is per diem with a rate of $45 - $55 per visit. Responsibilities - Provide direct patient care in accordance with the state Nurse Practice Act. - Implement and follow individualized care plans established by the RN. - Educate patients and their families on self-care techniques and diagnosis-related information. - Document care accurately and in a timely manner. - Collaborate with the care team — including OT, PT, HHA, and other disciplines — and communicate patient needs to the RN or Clinical Supervisor. - Use supplies and equipment safely, adhering to aseptic technique. - Perform other duties as required for patient services.