Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer: - A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k) - Paid holidays and flexible, take-it-as-you-need-it paid time off - Monthly tech reimbursements - A culture built on innovation that values big ideas, no matter where they come from - Equity in a rapidly growing startup backed by top-tier VCs As a Sr. PM for our Product-Led Onboarding team with a strong focus on AI/agentic onboarding, you will be responsible for the platform-level onboarding experience, and will partner closely with feature PMs to enable and improve feature-specific onboarding experiences. The work is a mix of AI-native product development and deep workflow thinking about how field service businesses actually operate. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. What you do Each Day - Set direction for your product area — using AI to accelerate synthesis and scenario planning, but owning the judgment calls on what to build, what to skip, and why - Define the right problems — triangulating across usage and adoption data, AI-aggregated customer signal, and direct observation to identify what's actually broken, for whom, and why it matters - Develop AI-first solutions — evaluating the full workflow before proposing a fix, with an active and specific eye toward where AI creates compounding value, and the discipline to recognize when it doesn't - Build experiences customers trust — designing failure paths with the same rigor as success paths, specifying how AI behaves autonomously versus when it hands back to a human, and defining the quality bar before anything ships - Measure what matters — connecting outcomes to customer and business impact, owning evaluation criteria for AI-powered features, and tracking what actually moved rather than what launched - Execute through the triad — arriving with a prototype built with AI tools, writing minimal precise specs, and shipping with accountability for outcomes Qualifications - 5-7 years of experience in product management, ideally in vertical SaaS or fintech - Bachelor’s degree or equivalent work experience required - Proven experience shipping AI-powered features and defining rigorous quality standards for them; experience building agents preferred - Advanced proficiency in data synthesis and experimentation frameworks - Demonstrated ability to leverage AI prototyping tools to communicate and validate concepts (i.e. Cursor, Claude, v0...) What will help you succeed in this role - You've shipped AI-powered features and can describe how you defined quality, designed for failure modes, and measured whether the AI was actually working — not just that it launched - You build with AI coding tools yourself — you've used v0, Cursor, Claude, Bolt, or similar to prototype ideas before involving engineering, and you treat that as part of how you think, not just how you communicate - You can write an eval — you know how to define success criteria for AI behavior, enumerate what failure looks like, and produce test cases specific enough that a teammate could run them next week - You triangulate — you pull and interpret usage data, use tools that aggregate customer signal, and talk to customers directly; you can describe a specific customer's workflow from memory, not just a persona slide - You hold a high bar for quality and can articulate why something is wrong — not just that it is - You operate with high agency: you move from insight to testable artifact without waiting for permission or perfect information - You're honest about what you don't know, direct with feedback, and genuinely curious about why things work the way they do Location Dependent Information This role is open to candidates and the expected salary range for this role is $119,000-$149,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth. Privacy Notice for California Job Candidates - Housecall Pro Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success. We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you. Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer: TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. 🤜🤛 WHAT’S IN IT FOR YOU? - 💻🌎Remote environment: totally built to make you feel that we are all together in one space without leaving your home office! - 😎🏝Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need! - ⏰Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance! - 💡 A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros! - 💻 MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office! We know what you are thinking…WHAT IS THE ROLE AND WHAT WOULD YOU BE DOING? 👀 [INSERT ROLE OVERVIEW] In your day to day, you will: - [INSERT WHAT YOU DO EACH DAY] We think this role is for you if have... - [INSERT QUALIFICATIONS] What will help you succeed??? - ✨ Let’s talk numbers! ✨ Our compensation range for this role begins at $X USD per month 💵 Housecall Pro is a fintech company founded in 2013. We built a SaaS platform that helps Home Service Professionals operate their businesses. We created the application for plumbers, electricians, and other Pros in the home improvement/trades industries. Housecall Pro is a simple, cloud-based field service management software platform aimed at helping companies keep track of jobs, monitor technician activity, and produce invoices easily. Our core product helps our clients with scheduling, dispatching, job management, invoicing, payment processing, marketing, and more. They used to struggle with the ton of paperwork after their hours. Now they can save time, and manage their business in one app. We support more than 27,000 businesses and have over 1,300 ambitious, mission-driven employees in San Diego, Denver, and all over the world (including 200+ talented and innovative Engineers). #LI-Remote Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success. We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you. Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

• Technical Roadmap Ownership: Drive the strategic direction for vCluster, translating high-level vision into clear product requirements and detailed technical specifications that enable efficient engineering execution. • Founder Partnership: Work hand-in-hand with leaders to navigate complex technical decisions, ensuring our architecture remains the gold standard for multi-tenant Kubernetes. • Hands-on Validation: Go deep with engineering to scope features, validate implementations, and personally test alpha/beta builds to ensure we are shipping enterprise-grade infrastructure. • Customer Intelligence: Engage directly with platform engineers at world-class organizations to gather feedback, understand real-world use cases, and identify the next "zero-to-one" opportunity for the product. • Market Positioning: Conduct rigorous competitive analysis of the cloud-native ecosystem and partner with GTM teams to ensure our messaging resonates with highly technical buyers. • Cross-Functional Leadership: Act as the ultimate bridge between Engineering, Sales, and Marketing, ensuring that what we build aligns perfectly with how we sell and support our customers.

• Define and execute the long-term vision for Upstart’s pricing platform, enabling scalable and reusable capabilities across multiple loan products • Improve the reliability, quality, and availability of pricing systems, reducing risk and preventing high-impact failures in a business-critical system • Drive platform evolution from a complex, monolithic architecture toward modular, service-oriented systems that increase engineering velocity • Partner with engineering, machine learning, and product teams across unsecured, auto, and home lending to enable new pricing capabilities and use cases • Balance competing priorities across stakeholders, making principled tradeoffs between short-term business needs and long-term platform investments • Identify and unlock opportunities to accelerate product development by improving platform primitives and reducing dependency bottlenecks