Description This position is eligible for remote work. ABOUT THE COMPANY NaturVet, a member of the Swedencare family, has been a trusted leader in pet wellness for over 30 years, developing and manufacturing high-quality supplements, functional treats, and wellness solutions for dogs and cats. Headquartered in Temecula, California, NaturVet operates a scaled U.S. manufacturing platform serving both a strong portfolio of owned brands, including NaturVet and VetClassics, and a rapidly growing private label business with leading retailers, e-commerce brands, and distribution partners. With expertise spanning formulation, regulatory compliance, production, packaging, and commercialization, we help partners bring innovative products to market with speed, quality, and reliability. ABOUT THE ROLE The Private Label Sales Leader is a key commercial driver within Garmon Supplements' private label business unit. This individual is responsible for building and scaling a high-performing sales function that delivers customized supplement solutions to retail, e-commerce, and wholesale partners. the Private Label Sales Leader will own the full sales cycle: from prospect identification and pipeline management through contract negotiation, account onboarding, and revenue retention. The ideal candidate is a growth-oriented executive who combines strategic vision with hands-on execution, excels at building customer trust and long-term partnerships, and has a proven record of acquiring new customers, expanding strategic accounts, and delivering revenue growth through complex, cross-functional private label partnerships. Core Responsibilities Sales Strategy & Revenue Growth - Develop and execute a private label sales strategy aligned with Garmon Supplements' annual revenue targets and growth objectives. - Identify, pursue, and close new private label partnerships across retail chains, independent retailers, e-commerce brands, and health & wellness distributors. - Own and manage a qualified pipeline; consistently meet or exceed monthly, quarterly, and annual sales quotas. - Analyze market trends, competitor activity, and customer feedback to refine positioning and sales tactics. Account Management & Client Relationships - Serve as the primary executive relationship owner for strategic private label accounts. - Ensure smooth client onboarding in coordination with operations, regulatory, quality and Marketing teams. - Proactively manage account health, renewals, and upsell opportunities to maximize lifetime customer value. - Resolve escalated client issues with urgency and professionalism. Cross-Functional Collaboration - Partner with product development and R&D teams to translate client needs into viable supplement formulations. - Work with marketing to develop private label sales materials, case studies, and co-branded assets. - Coordinate with supply chain and operations to deliver accurate lead times, pricing, and capacity commitments to clients. - Provide accurate sales forecasts and pipeline reporting to senior leadership. Requirements Key Qualifications - Education & Experience Requirements - 5+ years of B2B sales experience in the dietary supplement, nutraceutical, food & beverage, or consumer health industry. - Demonstrated track record of meeting or exceeding revenue targets in a private label, contract manufacturing, or OEM sales environment. - Strong knowledge of the supplement manufacturing process, including formulation, labeling, regulatory (FDA/GMP), and packaging. - Excellent negotiation, presentation, and relationship-building skills. - High level proficiency in the following areas: o retail analytics & insights o syndicated data o retail economics o supply chain management o trade marketing o financial acumen and trade fund management - Highly proficient in forecasting and a proven track record of customer business planning strategy, process, and thought leadership. - Proficiency in Excel, Word, Outlook and database applications. - Ability to work effectively and respectfully with cross-functional teams. - Ability to travel (includes overnight travel). - Existing network of private label buyers, retail category managers, or brand owners in the Pet and/or Pet Supplement space. - Experience working with contract manufacturers or in a vertically integrated supplement company. Additional Eligibility Requirements - Ability to travel as required using various modes of transportation, including air and ground travel; must possess or be able to obtain appropriate travel identification. - As an E-Verify employer, we comply with applicable state and federal laws; candidates must be authorized to work in the United States. Visa sponsorship is not available for this role. - Employment is contingent upon successful completion of a background check, which may include criminal history, credit, drug screening, and motor vehicle records. Screening is conducted by a third-party vendor. Salary & Benefits - Salary: $165k - $175k (Bonus Eligible) - Employment Type: Full-Time, Exempt - Location: Flexible / Remote with Travel Required (~35% throughout the US) - Benefits: Comprehensive benefits package including medical, dental, and vision coverage; company-paid life and disability insurance; 401(k) with company match; paid time off; flexible spending accounts (FSA); and additional programs. This job posting is intended to provide a general overview of the role and is not a comprehensive or exhaustive description of all duties, responsibilities, qualifications, or working conditions, including physical demands and work environment. Remote employees will be required to sign a remote work agreement.

• Lead your Enterprise CVM segment to ensure the consistent delivery of high-quality, value-added engagement, driving customer outcomes and ensuring operational excellence. • Execute against Coupa’s GTM strategy to enhance customer engagement, satisfaction, product utilization and retention, collaborating with regional peers to ensure a consistent and high-quality customer experience. • Continuously optimize the customer journey, ensuring a seamless experience from onboarding to renewal and expansion. Implement best practices and processes that guide customers through each stage of the lifecycle and support CVMs in successful engagement with their customers. • Identify customer retention risk signals early and implement targeted intervention plans to retain customers. Coach CVMs on strategies to retain and grow their accounts • Collaborate with Sales and Revenue Operations teams to ensure timely contract renewals and expansions, preserving and growing GRR and NRR. • Serve as a customer-facing field leader, both proactively through account sponsorship as well as in response to inquiries, negotiations, and escalations. • Build, mentor, and lead a team of experienced Customer Value Directors and Managers. Foster a culture of continuous improvement, collaboration, and customer-centricity. • Model and innovate in the usage of customer success platforms, CRM systems, and analytics to monitor customer health, forecast retention, and track key success metrics.

• Own and drive the enterprise-wide Brightree strategy • Act as a change leader, proactively identifying gaps • Lead full lifecycle implementation efforts, including vision-setting, planning, execution • Establish clear implementation frameworks, timelines, and accountability structures • Champion a culture of adoption, accountability, and continuous improvement • Build and scale a structured training ecosystem for employees • Design and enforce standardized workflows across intake, billing, and operations • Define and track KPIs related to system adoption and operational efficiency. • Build, lead, and develop a high-performing team responsible for implementation and support.

• Build and scale a high-performing CCaaS practice on Genesys Cloud CX, achieving growth targets and margin goals across delivery and advisory services • Drive innovation in implementation methodologies, accelerators, and IP development to improve delivery efficiency and client outcomes • Lead a cloud-native Genesys Cloud CX strategy, supporting commercial activity, lighthouse wins, and migration paths from legacy on-premises and competitive CCaaS platforms • Establish thought leadership and market differentiation in Genesys Cloud CX–powered contact center transformation, including AI-driven routing, digital bots, agent assist, and journey orchestration, with a focus on enterprise client outcomes and delivery excellence • Develop strategic partnerships with Genesys and complementary technology vendors to expand market reach and solution delivery capabilities • Own delivery governance and oversight across Genesys Cloud CX engagements, ensuring scalable, enterprise-ready solution design, implementation quality, and operational readiness • Own P&L responsibility for the Genesys practice, including revenue growth, margin optimization, and resource utilization • Develop and execute a practice strategy aligned with company objectives and market opportunities • Build scalable delivery frameworks, methodologies, and accelerators for Genesys Cloud CX implementations, including digital engagement, WEM, and AI-powered capabilities • Partner with business development, sales, and marketing teams to shape go-to-market strategies, support pursuits, and develop thought leadership content • Drive innovation through the development of proprietary IP, tools, and solutions that differentiate our Genesys capabilities • Establish and maintain a strategic partnership with Genesys, including partner tier progression and roadmap alignment • Own end-to-end platform strategy and delivery leadership for Genesys Cloud CX, from capability definition through in-life advisory, engaging directly with enterprise clients and C-suite stakeholders • Accountable for client satisfaction, project delivery excellence, and expansion of wallet share across managed accounts • Drive end-to-end CX transformation initiatives, including strategy, design, implementation, and optimization • Drive Day 2 value realization through managed services, continuous optimization, and outcome measurement, ensuring clients achieve and sustain the business case committed during implementation • Maintain deep platform-level expertise in Genesys Cloud CX, including architect, voice and digital channels, AI-driven routing, digital bots, agent assist, WEM, and omnichannel orchestration, to guide solution engineering and delivery teams • Advise on proposal development and solution architecture for major opportunities, providing practice perspective on value proposition, delivery approach, and ROI • Maintain deep practitioner-level understanding of Genesys Cloud CX platform capabilities (architecture, integrations/CTI, routing, AI agents, WEM/QM) and translate that into scalable solution designs, delivery standards, and implementation innovation • Identify emerging trends in contact center technology, AI enablement, and customer experience to inform practice strategy • Establish practice as a recognized thought leader in Genesys and CX transformation through speaking engagements, publications, and industry participation • Represent TELUS Digital within the Genesys partner ecosystem, including AppFoundry partners, industry forums, and client advisory boards • Drive market awareness through case studies, white papers, and demonstrations of measurable client outcomes • Recruit, develop, and retain top-tier talent with Genesys platform expertise, delivery leadership, and CCaaS domain knowledge • Build comprehensive enablement programs, including technical certifications, solution training, and consulting skill development • Foster a culture of innovation, collaboration, and client excellence within the practice • Establish clear career paths and competency frameworks for CCaaS consultants and architects • Build high-performing teams by integrating diverse skills across technology, business consulting, and change management