Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. AS AN SR. AWS CONSULTANT, YOU WILL HAVE THE OPPORTUNITY TO: - Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and helping to achieve positive outcomes for NeuraFlash clients. - Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity - Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud - Facilitate business process reviews with customers to understand their requirements and challenges. Assist in documenting these needs to guide solution design. - Translate high-level business goals into actionable, clear, and well-structured user stories that can be used by development or implementation teams to create solutions. - Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities - Work closely with Solution Architects to review and approve created Solution Designs to ensure that best practices and standards are followed - Collect business requirements and work with Solution Engineers, Solution Architects, and Practice Lead to generate estimates and timelines to be utilized in Statements of Work - Deliver customer end user training and documentation QUALIFICATIONS: - Customer-facing contact center experience - Experience building integrations across WFM, CRM, and contact center solutions - Experience with communications protocols and APIs such as WebRTC and SIP - Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) - Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers - API integration experience - Strong troubleshooting and debugging skills - Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing - Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy - Contact Center architecture knowledge - Experience in technology/software sales, pre-sales, or consulting - Advanced knowledge of AWS services and cloud architecture - Salesforce knowledge and familiarity with Salesforce Service Cloud - Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) - Experience with WorkForce Management solutions - Experience working with outbound dialers and campaign management - Knowledge of software development methodologies such as Agile and Scrum - AWS Cloud Practitioner Certification - AWS Developer Associate Certification or Professional - AWS Solution Architect Certification or Professional - Salesforce Certified Administrator Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 04/22/2026 and open for at least 3 days. California Annual Salary Range $94,400 to $266,300 USD Cleveland Annual Salary Range $87,400 to $213,000 USD Colorado Annual Salary Range $94,400 to $230,000 USD District of Columbia Annual Salary Range $100,500 to $245,000 USD Illinois Annual Salary Range $87,400 to $230,000 USD Maryland Annual Salary Range $94,400 to $230,000 USD Massachusetts Annual Salary Range $94,400 to $245,000 USD Minnesota Annual Salary Range $94,400 to $230,000 USD New York / New Jersey Annual Salary Range $87,400 to $266,300 USD Washington Annual Salary Range $100,500 to $245,000 USD Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What’s it like to be a part of NeuraFlash, Part of Accenture? - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done - Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

• Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and helping to achieve positive outcomes for NeuraFlash, Part of Accenture clients • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud • Facilitate business process reviews with customers to understand their requirements and challenges. Assist in documenting these needs to guide solution design • Translate high-level business goals into actionable, clear, and well-structured user stories that can be used by development or implementation teams to create solutions • Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities • Work closely with Solution Architects to review and approve created Solution Designs to ensure that best practices and standards are followed • Collect business requirements and work with Solution Engineers, Solution Architects, and Practice Lead to generate estimates and timelines to be utilized in Statements of Work • Deliver customer end user training and documentation

• Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and helping to achieve positive outcomes for NeuraFlash clients. • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud • Facilitate business process reviews with customers to understand their requirements and challenges. Assist in documenting these needs to guide solution design. • Translate high-level business goals into actionable, clear, and well-structured user stories that can be used by development or implementation teams to create solutions. • Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities • Work closely with Solution Architects to review and approve created Solution Designs to ensure that best practices and standards are followed • Collect business requirements and work with Solution Engineers, Solution Architects, and Practice Lead to generate estimates and timelines to be utilized in Statements of Work • Deliver customer end user training and documentation

Title: Principal Consultant, Regulation & Assurance Lead Location: AU. Sydney Level 21, 2 Market Street time type Full time Job Description: Overview We are seeking an ambitious and motivated Regulation and Assurance Lead, to help grow our Regulation and Assurance capability while contributing to a diverse portfolio of technical projects across our Water business. As part of our Consulting & Strategic Advisory practice, our Water team works at the intersection of people, regulation and the water environment. We help regulated water utilities deliver better outcomes for customers and the environment, along with supporting economic regulators in pricing submission reviews. The team brings together a diverse, high‑performing team with deep technical expertise, strong regulatory insight and a collaborative, digitally enabled approach, delivering high‑quality advisory services and independent technical assurance that drive real change for communities. You will join a highly respected global technical team, working on a broad range of regulatory and assurance engagements. As the leader of this service in Australia, you will play a key role in shaping strategy, driving growth, and building our reputation for technical excellence. The role involves working collaboratively with our global capability and technical leads, as well as the Australian Water Market Lead, to win and deliver work, support teams across the country, and contribute to projects throughout Australia, with opportunities to support international clients. Your role As a global leader in technical assurance, audit, price reviews and utility contracting, working across Australia and internationally, you'll contribute to a diverse portfolio of high‑impact projects. In this role, you will: - Lead and deliver projects across audit, technical assurance and regulatory price reviews. - Work collaboratively with AtkinsRéalis teams and multidisciplinary specialists, including engineers, scientists, economists and customer experts, to provide integrated client solutions. - Support client enquiries and contribute key input into proposals and business development activities. - Produce high‑quality client and public‑facing deliverables, demonstrating strong written and verbal communication skills. - Tailor messages and insights for a range of audiences, including Audit Committees, Boards, customer groups, investors and regulators. About you - An ambitious leader, excited by the prospect of creating and leading a regulatory assurance service line in Australia, leveraging AtkinsRéalis' global capability and local reputation. - Leadership and communication skills with the ability to lead, inspire, collaborate, and engage effectively - A known leader within the Australian water sector, with a strong network. - Able to establish trusted relationships with clients and get satisfaction from meeting/exceeding client expectations. - Possess a proactive and client-focused attitude towards delivery - Experience working in, or closely with, regulated water utilities, particularly in performance reporting and the development or assurance of investment and business plans. - Technical background in project management and/or one or more of: water, wastewater, water resources, water quality or biosolids, with knowledge of customer services and billing also advantageous. - Understanding of how technical disciplines link to the financial drivers of a utility business, including capital and operational expenditure, investment planning and price setting. - Strong client focus with the ability to build effective relationships with clients and colleagues in a highly collaborative consulting environment. - Tertiary qualifications in a relevant discipline; chartered status (or working towards) is desirable. - The location of role is flexible across the East Coast of Australia, with hybrid-working supported and with potential offices including Melbourne, Sydney or Brisbane. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. This includes: - Flexible and hybrid work solutions - Remote work opportunities outside of Australia - Performance driven discretionary bonus program - Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition Seize every opportunity to sharpen your skills, expand your expertise, and be recognised for the impact you make. About AtkinsRéalis We're AtkinsRéalis, a world-class engineering services and nuclear organisation. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Worker Type Employee Job Type Regular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.