About the client: Our client is a CrossFit coach and entrepreneur launching a specialized pilot program. After identifying a gap in how CrossFit gyms handle inbound interest, he is building a centralized solution to ensure potential members receive immediate, high-quality engagement. The goal is to support small gym owners who are often too busy coaching to respond to leads on time. About the role: We are seeking an Inbound Leads Specialist to manage warm lead outreach for a group of CrossFit clinics. This is not a cold-calling role; you will be responsible for contacting individuals who have already expressed interest or filled out a lead generation form. Your primary objective is to have meaningful conversations within five minutes of a lead coming in and successfully booking them for their first introductory meeting. This role is about human connection and "aspirational selling" rather than aggressive, high-pressure tactics. What you’ll be doing: - Warm Lead Outreach: Calling back inbound leads immediately (ideally within 5 minutes) during regular business hours to capture interest while enthusiasm is high. - Lead Qualification & Nurturing: Engaging in subtle sales conversations to understand the lead's goals and motivation. - Appointment Setting: Managing the transition from lead to "first meeting" by scheduling appointments for the local gym owners. - Brand Ambassadorship: Representing the CrossFit brand with an aspirational, supportive, and non-aggressive tone. - Workflow Management: Operating within a centralized pilot system to ensure no lead sits unattended for more than a few minutes. Who are we looking for? - 2+ years of experience in lead generation, intake coordination, or appointment setting. - Proven track record in high-volume outbound calling to warm leads (not cold calling). - Proficiency in CRM systems (e.g., HubSpot, GoHighLevel) for lead tracking and status updates is preferred. - Advanced English communication skills with a focus on a neutral/light accent suitable for North American clients. - Excellent communication, organizational, and collaboration skills. - Self-motivated and proactive. Position: Inbound Leads Specialist Remote Status: Fully Remote Working Hours: 9 am - 5 pm PST Holidays: US Federal Holidays Salary: 1100 USD - 1400 USD + commission Internal Job ID: 1261

About the client: Our client is a CrossFit coach and entrepreneur launching a specialized pilot program. After identifying a gap in how CrossFit gyms handle inbound interest, he is building a centralized solution to ensure potential members receive immediate, high-quality engagement. The goal is to support small gym owners who are often too busy coaching to respond to leads on time. About the role: We are seeking an Inbound Leads Specialist to manage warm lead outreach for a group of CrossFit clinics. This is not a cold-calling role; you will be responsible for contacting individuals who have already expressed interest or filled out a lead generation form. Your primary objective is to have meaningful conversations within five minutes of a lead coming in and successfully booking them for their first introductory meeting. This role is about human connection and "aspirational selling" rather than aggressive, high-pressure tactics. What you’ll be doing: - Warm Lead Outreach: Calling back inbound leads immediately (ideally within 5 minutes) during regular business hours to capture interest while enthusiasm is high. - Lead Qualification & Nurturing: Engaging in subtle sales conversations to understand the lead's goals and motivation. - Appointment Setting: Managing the transition from lead to "first meeting" by scheduling appointments for the local gym owners. - Brand Ambassadorship: Representing the CrossFit brand with an aspirational, supportive, and non-aggressive tone. - Workflow Management: Operating within a centralized pilot system to ensure no lead sits unattended for more than a few minutes. Who are we looking for? - 2+ years of experience in lead generation, intake coordination, or appointment setting. - Proven track record in high-volume outbound calling to warm leads (not cold calling). - Proficiency in CRM systems (e.g., HubSpot, GoHighLevel) for lead tracking and status updates is preferred. - Advanced English communication skills with a focus on a neutral/light accent suitable for North American clients. - Excellent communication, organizational, and collaboration skills. - Self-motivated and proactive. Position: Inbound Leads Specialist Remote Status: Fully Remote Working Hours: 9 am - 5 pm PST Holidays: US Federal Holidays Salary: 1100 USD - 1400 USD + commission Internal Job ID: 1261

Job DetailsJob Location: Rio Rancho, NM - Rio Rancho, NM 87124Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $20.85 - $20.85 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Professional ServicesBenefits Medical, dental, life insurance, 401k, STD/LTD and EAP services. PTO package that earns up to 4 weeks of vacation during your first year. Company-matched student loan repayment Educational and Licensing Requirements: High school Diploma or GED Certified Peer Support Worker, Family Peer, Wraparound or Equivalent. Accepted certifications, CFPSW, CPSW, and CWF or Equivalent Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations. About ProtocallOverview Role of a Peer Support Specialist: Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space Speak with callers over the phone connecting with people Building rapport and client engagement Provide available resources or information needed Remaining calm and professional while multi-tasking while supporting callers Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week. They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022. This role will include working holidays and weekends as people are in need of peer support 365 days a year. The primary work schedule for peer support is 3:30PM to 11:30PM Mountain Time (MT). Working with Protocall Services you will engage with the New Mexico Crisis and Access Line (NMCAL) connecting with dynamic, diverse people seeking support with a variety of experiences. You will build empowering peer relationships with individuals who are in search of someone who will listen. You will work with and grow a connection with people as someone who has walked a similar path. You will offer hope, as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline. Our Peer Support Specialists work closely with one another as the Warmline is a unique, structured environment; taking part in ongoing meetings, training and team building activities. You will also handle confidential information professionally and a continued commitment to your own recovery is essential for this role. If you are seeking an opportunity to shine and demonstrate the power of hope and the possibility of change, then we are interested in getting to know you! * Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.*

Job DetailsJob Location: Hobbs, NM - Hobbs, NM 88240Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $20.85 - $20.85 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Professional ServicesBenefits Medical, dental, life insurance, 401k, STD/LTD and EAP services. PTO package that earns up to 4 weeks of vacation during your first year. Company-matched student loan repayment Educational and Licensing Requirements: High school Diploma or GED Certified Peer Support Worker, Family Peer, Wraparound or Equivalent. Accepted certifications, CFPSW, CPSW, and CWF or Equivalent Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations. About ProtocallOverview Role of a Peer Support Specialist: Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space Speak with callers over the phone connecting with people Building rapport and client engagement Provide available resources or information needed Remaining calm and professional while multi-tasking while supporting callers Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week. They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022. This role will include working holidays and weekends as people are in need of peer support 365 days a year. The primary work schedule for peer support is 3:30PM to 11:30PM Mountain Time (MT). Working with Protocall Services you will engage with the New Mexico Crisis and Access Line (NMCAL) connecting with dynamic, diverse people seeking support with a variety of experiences. You will build empowering peer relationships with individuals who are in search of someone who will listen. You will work with and grow a connection with people as someone who has walked a similar path. You will offer hope, as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline. Our Peer Support Specialists work closely with one another as the Warmline is a unique, structured environment; taking part in ongoing meetings, training and team building activities. You will also handle confidential information professionally and a continued commitment to your own recovery is essential for this role. If you are seeking an opportunity to shine and demonstrate the power of hope and the possibility of change, then we are interested in getting to know you! * Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.*