We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/. As a Customer Success Manager (CSM) at Cengage, you will play a pivotal role in driving digital adoption and ensuring customer success for our valued clients. This is an exceptional opportunity to make a meaningful impact on our growth strategy! What you'll do here: - Lead onboarding and activation for all new digital customers - Deliver instructor mentoring to build digital teaching confidence and consistency - Monitor digital usage patterns and proactively intervene when usage declines - Conduct quarterly health-check calls with school leadership and instructors - Maintain Salesforce hygiene, keeping updated renewal pipeline staging and records - Mentor customers on CIMA and ExamReady analytics, digital lesson planning, and curriculum alignment - Navigate digital challenges swiftly and effectively - Find opportunities for digital expansion and upsell additional digital products Skills you will need here: - Proven experience in customer success, account management, or educational technology implementation (3–5 years) - Strong consultative and relationship-building skills to influence faculty and leadership - Showed strength in analyzing usage data, identifying risk signals, and accomplishing intervention strategies - Familiarity with CRM systems (e.g., Salesforce) and digital learning platforms - Ability to manage multiple accounts simultaneously and drive expansion opportunities within existing portfolios - Excellent communication and collaboration skills Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com. About Cengage Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $65,000.00 - $75,000.00 USD

• Develops and program manages plans to empower customers using Sprinklr solutions. • Cultivates relationships with key stakeholders and builds customer champions. • Oversees customer adoption journey and ensures successful outcomes. • Implements repeatable playbooks to drive customer self-service capabilities. • Collaborates with Sales, Solutions Consultant, & other cross-functional teams to identify upsell opportunities.

Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on the lives of others? Look no further! We’re seeking dedicated individuals to match with an up-and-coming team in a financial services position aimed at protecting families. Why Apply? 1. Make a Difference: Join a team dedicated to protecting families and children through financial services, providing peace of mind and security to those who need it most. 2. Work from Home: Enjoy the convenience and flexibility of working remotely, allowing you to create a comfortable and productive work environment while balancing your personal commitments. 3. Opportunity for Growth: Grow with a company that values your potential and provides opportunities for advancement, allowing you to build a rewarding career while making a meaningful difference in the lives of others. 4. Help Others: Use your skills and expertise to assist families in securing their financial futures, providing them with the support and guidance they need to navigate life’s uncertainties with confidence. 5. Integrity: Uphold the highest standards of integrity in all aspects of your work, ensuring that every interaction with clients is based on honesty, transparency, and trustworthiness. Qualifications: • Genuine desire to help others and make a positive impact on their lives. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Integrity and ethical conduct in all professional dealings. If you’re ready to embark on a fulfilling career where you can work from home, help others, and grow with a company that values integrity and compassion, apply now! Take the first step towards a rewarding journey of making a difference in the lives of families and children through financial services. Don’t miss out on this opportunity to join a team that’s committed to making a meaningful impact. Apply today and become part of a mission to protect and support families and children in need! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

Are you a dynamic professional with a passion for driving sales and market share growth? Join our team as a Customer Manager and take charge of managing our principals' business within designated customer accounts. Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use. #DiscoverYourPath