Triptease

You will be responsible for the accurate and timely execution of day-to-day finance operations- spanning payroll, AP, cashflow, VAT compliance, cost analysis, and balance sheet reconciliations while also playing an active role in improving and automating.

• Trial Conversion & Onboarding: Own the customer experience through the critical 3-month trial period. Set clear success criteria with each client, drive product adoption and performance against those criteria, and convert trials into full-term contracts. Continuously refine the onboarding playbook so new hotels see value faster, with less manual effort from you. • Strategic Account Management: Act as the trusted advisor for your book of SMB hotels. Understand each client's commercial goals (direct booking revenue, conversion rate, parity position, channel mix) and build a point of view on how Triptease helps them get there. Lead performance check-ins, business reviews, and training sessions that tie product usage to business outcomes. • Retention & Renewals: Drive high retention across the SMB base by demonstrating measurable value. Identify churn risk early, handle objections head-on, and work with Product and internal stakeholders to resolve blockers before they become exits. • Expansion & Upsell: Spot upsell and cross-sell opportunities within your book — additional products, expanded ad spend, new properties. Partner with Sales where needed to land expansion deals and grow net revenue retention across the segment. • AI & Automation in Your Workflow: Apply the "Automate Everything" mindset (below) to your own work and to the SMB playbook. Use AI tools to scale your impact — summarising performance, drafting communications, triaging at-risk accounts — so you spend more time on the strategic work only a human can do. • Cross-Functional Collaboration: Work closely with Product, Marketing, and Sales to feed back customer insights, shape the SMB experience, and launch one-to-many campaigns. Report on client performance, trial conversion, retention, and expansion to senior management. • Data Hygiene: Maintain accurate, up-to-date records across Vitally, Salesforce, and other CS systems so the wider business can rely on your data.

PLEASE NOTE: This role can be based in Singapore, Malaysia or Indonesia (Remote). We are seeking a professional who currently resides in one of those locations. We're looking for a strategic, commercially-minded Customer Success Executive to join our SMB team in APAC. You'll own a book of small and medium-sized hotel clients — primarily across APAC but with exposure to customers in other regions — guiding them from trial through to long-term partnership. This isn't a ticket-taking role. You'll be responsible for helping hoteliers hit the commercial goals that matter to them — direct bookings, conversion, revenue — and for spotting the moments where Triptease can do more for them. You'll run at scale, which means automation and AI aren't optional extras; they're how the job gets done well. Key Responsibilities - Trial Conversion & Onboarding: Own the customer experience through the critical 3-month trial period. Set clear success criteria with each client, drive product adoption and performance against those criteria, and convert trials into full-term contracts. Continuously refine the onboarding playbook so new hotels see value faster, with less manual effort from you. - Strategic Account Management: Act as the trusted advisor for your book of SMB hotels. Understand each client's commercial goals (direct booking revenue, conversion rate, parity position, channel mix) and build a point of view on how Triptease helps them get there. Lead performance check-ins, business reviews, and training sessions that tie product usage to business outcomes. - Retention & Renewals: Drive high retention across the SMB base by demonstrating measurable value. Identify churn risk early, handle objections head-on, and work with Product and internal stakeholders to resolve blockers before they become exits. - Expansion & Upsell: Spot upsell and cross-sell opportunities within your book — additional products, expanded ad spend, new properties. Partner with Sales where needed to land expansion deals and grow net revenue retention across the segment. - AI & Automation in Your Workflow: Apply the "Automate Everything" mindset (below) to your own work and to the SMB playbook. Use AI tools to scale your impact — summarising performance, drafting communications, triaging at-risk accounts — so you spend more time on the strategic work only a human can do. - Cross-Functional Collaboration: Work closely with Product, Marketing, and Sales to feed back customer insights, shape the SMB experience, and launch one-to-many campaigns. Report on client performance, trial conversion, retention, and expansion to senior management. - Data Hygiene: Maintain accurate, up-to-date records across Vitally, Salesforce, and other CS systems so the wider business can rely on your data.

PLEASE NOTE: This role can be based in Singapore, Malaysia or Indonesia (Remote). We are seeking a professional who currently resides in one of those locations. We're looking for a strategic, commercially-minded Customer Success Executive to join our SMB team in APAC. You'll own a book of small and medium-sized hotel clients — primarily across APAC but with exposure to customers in other regions — guiding them from trial through to long-term partnership. This isn't a ticket-taking role. You'll be responsible for helping hoteliers hit the commercial goals that matter to them — direct bookings, conversion, revenue — and for spotting the moments where Triptease can do more for them. You'll run at scale, which means automation and AI aren't optional extras; they're how the job gets done well. Key Responsibilities - Trial Conversion & Onboarding: Own the customer experience through the critical 3-month trial period. Set clear success criteria with each client, drive product adoption and performance against those criteria, and convert trials into full-term contracts. Continuously refine the onboarding playbook so new hotels see value faster, with less manual effort from you. - Strategic Account Management: Act as the trusted advisor for your book of SMB hotels. Understand each client's commercial goals (direct booking revenue, conversion rate, parity position, channel mix) and build a point of view on how Triptease helps them get there. Lead performance check-ins, business reviews, and training sessions that tie product usage to business outcomes. - Retention & Renewals: Drive high retention across the SMB base by demonstrating measurable value. Identify churn risk early, handle objections head-on, and work with Product and internal stakeholders to resolve blockers before they become exits. - Expansion & Upsell: Spot upsell and cross-sell opportunities within your book — additional products, expanded ad spend, new properties. Partner with Sales where needed to land expansion deals and grow net revenue retention across the segment. - AI & Automation in Your Workflow: Apply the "Automate Everything" mindset (below) to your own work and to the SMB playbook. Use AI tools to scale your impact — summarising performance, drafting communications, triaging at-risk accounts — so you spend more time on the strategic work only a human can do. - Cross-Functional Collaboration: Work closely with Product, Marketing, and Sales to feed back customer insights, shape the SMB experience, and launch one-to-many campaigns. Report on client performance, trial conversion, retention, and expansion to senior management. - Data Hygiene: Maintain accurate, up-to-date records across Vitally, Salesforce, and other CS systems so the wider business can rely on your data.

PLEASE NOTE: This role can be based in Singapore, Malaysia or Indonesia (Remote). We are seeking a professional who currently resides in one of those locations. We're looking for a strategic, commercially-minded Customer Success Executive to join our SMB team in APAC. You'll own a book of small and medium-sized hotel clients — primarily across APAC but with exposure to customers in other regions — guiding them from trial through to long-term partnership. This isn't a ticket-taking role. You'll be responsible for helping hoteliers hit the commercial goals that matter to them — direct bookings, conversion, revenue — and for spotting the moments where Triptease can do more for them. You'll run at scale, which means automation and AI aren't optional extras; they're how the job gets done well. Key Responsibilities - Trial Conversion & Onboarding: Own the customer experience through the critical 3-month trial period. Set clear success criteria with each client, drive product adoption and performance against those criteria, and convert trials into full-term contracts. Continuously refine the onboarding playbook so new hotels see value faster, with less manual effort from you. - Strategic Account Management: Act as the trusted advisor for your book of SMB hotels. Understand each client's commercial goals (direct booking revenue, conversion rate, parity position, channel mix) and build a point of view on how Triptease helps them get there. Lead performance check-ins, business reviews, and training sessions that tie product usage to business outcomes. - Retention & Renewals: Drive high retention across the SMB base by demonstrating measurable value. Identify churn risk early, handle objections head-on, and work with Product and internal stakeholders to resolve blockers before they become exits. - Expansion & Upsell: Spot upsell and cross-sell opportunities within your book — additional products, expanded ad spend, new properties. Partner with Sales where needed to land expansion deals and grow net revenue retention across the segment. - AI & Automation in Your Workflow: Apply the "Automate Everything" mindset (below) to your own work and to the SMB playbook. Use AI tools to scale your impact — summarising performance, drafting communications, triaging at-risk accounts — so you spend more time on the strategic work only a human can do. - Cross-Functional Collaboration: Work closely with Product, Marketing, and Sales to feed back customer insights, shape the SMB experience, and launch one-to-many campaigns. Report on client performance, trial conversion, retention, and expansion to senior management. - Data Hygiene: Maintain accurate, up-to-date records across Vitally, Salesforce, and other CS systems so the wider business can rely on your data.

💼 Location: Remote (U.S.-based) 💰 Salary: Up to $65,000 base + $25,000 - $30,000 OTE (uncapped commission) 🧠 Start-up energy. Global impact. AI-powered future. 🌍 About Triptease Triptease is on a mission to level the playing field for hotels. In a world dominated by OTAs (Online Travel Agents), we’re giving power back to hoteliers — helping them drive more direct bookings, improve margins, and own their guest relationships. Our platform combines proprietary hotel data, AI-driven marketing tools, and advanced pricing intelligence to give hoteliers an edge. With over £1 billion in direct revenue driven for clients annually and a global presence - this is your chance to be part of something big. 💡 Why This Role? This is not your average sales gig. We’re looking for ambitious, high-energy sales professionals who want to scale with a company that’s changing the game in travel tech. If you’re someone who: ✅ Thrives in fast-paced environments ✅ Loves owning your number and your day ✅ Gets fired up by new tools like AI, automation, and data-powered selling ✅ Wants to sell products with purpose and impact... ...Then read on. 🔧 What You'll Be Doing - 💬 Build strong relationships with independent hotels and groups through calls, emails, and compelling demos. - 📣 Become a voice for Triptease in the NORAM market — outbound prospecting and brand-building. - 🎯 Own your territory: Create and execute smart engagement strategies and cadences. - 🧠 Leverage tools (like Salesforce, Outreach, Apollo, Clay) and experiment with AI-driven outreach to personalize and scale faster. - 🤝 Pitch, negotiate and close — tailoring solutions that help hotels win. - ✍️ Craft strategic proposals based on performance data, marketing pain points, and competitive insights.

• Pair program with teammates for the majority of your coding time. • Take part in daily standups, weekly planning sessions, and frequent retros to continuously improve how we work. • Collaborate openly with colleagues — we value honest discussion and make sure everyone’s voice is heard. • Contribute to a team that owns its strategy end-to-end, deciding together what actions to take to succeed. • Practice trunk-based development and continuous delivery, shipping small, incremental changes to production.

**About our company** Triptease. We are a disruptive force in the tech space for online travel. Never one to shy from big challenges, we built our reputation on empowering hotels to stand up to the might of Online Travel Agents. We are uniquely positioned to help hotels in their greatest time of need. The world class data set we’ve been building, combined with a new set of digital marketing tools has positioned us to accelerate our impact to Hoteliers. With offices in London, NYC, Barcelona and Singapore, we drive over £1bn in revenue for hoteliers around the globe. As we gear up for our next stage of growth, now is an ideal time to join our fast-growing and well funded technology business. Inclusion is how we unleash the power of diversity. It is how we build our teams, cultivate our leaders and ensure Triptease is the right fit for every person. Come join us on our journey; be comfortable bringing your authentic self to work..Be you! **The Team** - You will be working in a small squad with between 2 and 6 people responsible for building, growing and maintaining different parts of the Triptease stack. - We have both frontend and backend components, with a lean towards backend. - All our teams are small, empowered and autonomous: we own the strategy and actions we need to take to be successful - We embrace honest and open discussion. We truly value collaboration and are invested in maintaining a team that encourages everyone to contribute. - We run daily standups, weekly planning and frequent retros and feedback sessions. - We embrace pair programming the vast majority of the time. - We practice trunk based development and continuous delivery. - At the end of each week, we join the rest of the company to showcase what we’ve accomplished and share our pride in the work we have done with our colleagues. **The Tech Stack** The Triptease tech stack consists of TypeScript, Node.js, React, PostgreSQL, Redis, Mongo, Google Cloud Run / Kubernetes, BigQuery, Pub/Sub. We frequently work together with other squads, all squads use a similar stack which is great for building up expertise and having other engineers to support you.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a member of a small squad at Triptease, you will be responsible for building, growing, and maintaining different parts of the Triptease stack. The role emphasizes collaboration, open discussion, and a commitment to quality code. - Work in a small team of 2 to 6 people. - Focus on both frontend and backend components, with a lean towards backend. - Engage in daily standups, weekly planning, and frequent retrospectives. - Practice pair programming and trunk-based development. - Showcase accomplishments at the end of each week with the rest of the company. Qualifications - Collaborative and open-minded. - Experience writing distributed, high availability, high throughput systems. - Proficient in writing modular and functional applications. - Excellent skills in developing solutions from client-side to server-side. - Solid understanding of HTTP and internet workings. - Experience with building deployment pipelines and continuous delivery on cloud platforms. Requirements - Comfortable with pair programming. - Code is obvious, concise, and rarely needs comments. - Experience with refactoring techniques. - Understanding of the importance of writing tests in small increments. - Passionate about delivery pipelines, A/B testing, and real-time analytics. - Customer-centric and able to work well with product managers. - Expert knowledge in using tests to drive application design. Benefits - Paid vacation days. - Working abroad for 4 weeks a year (within a -/+ 3 hours time zone). - Enhanced maternity & paternity leave. - Monthly health and wellbeing allowance. - Yearly learning allowance (subject to passing probation). - Life Event leave (marriage, divorce, moving house, child’s first day at school, ceremony or graduation). - Make a Difference (volunteering) day. - Quarterly review socials. - Hybrid or remote working options. - Refer a Friend policy. - Flexibility with childcare. - Sabbaticals (from year three onwards).

• Prospect and close contracts with new reseller partners • Own the end-to-end onboarding experience for new reseller partners • Deliver training, playbooks, and enablement content that sets partners up for success • Serve as their go-to resource for product, process, and performance questions • Build trusted, proactive relationships with partners • Drive regular performance reviews and health calls • Surface opportunities to increase partner-led revenue • Act early on churn signals and provide recovery plans • Track partner performance against KPIs like Net New MRR, activation velocity, and churn • Coordinate with internal teams to unblock partners • Partner with Sales to expand revenue within existing contracts • Work closely with Sales & Events to activate referral partners • Support partner-led events and track engagement and follow-ups • Ensure proper lead tagging and attribution • Collaborate with Product on partner-related integrations and features • Provide insights and feedback from partners to influence product direction • Help translate partner needs into commercial outcomes