• Maintain and improve AWS environments using infrastructure-as-code • Write frontend and backend production code for shared services using Go, Python, JavaScript, and React • Contribute to CI/CD pipelines using GitHub Actions and automate workflows • Support Docker-based deployment platform including build workflows and autoscaling • Implement metrics and alerting for observability and participate in incident response • Build and maintain internal documentation and development tooling • Work with nonprofit partners to support their adoption of AI and data products

Senior Site Contracts Negotiator - Bulgaria, Romania - home or office based ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Senior Site Contracts Negotiator to join our diverse and dynamic team. As a Senior Site Contracts Negotiator at ICON, you will lead the negotiation of clinical trial agreements and budgets with investigator sites, ensuring timely, compliant, and mutually beneficial outcomes. You will collaborate with sponsors, legal, and operational teams to support efficient study start-up and strong site relationships. What You Will Be Doing: - Leading the negotiation of site contracts and budgets for complex or high-priority clinical studies across multiple countries. - Reviewing contract terms to ensure alignment with sponsor requirements, internal policies, and applicable laws and regulations. - Serving as a key point of contact for sites on contractual matters, addressing questions and resolving issues in a timely manner. - Collaborating with legal, finance, and project teams to ensure consistency of contractual language and budget assumptions. - Monitoring contract cycle times and providing input into strategies to reduce timelines and improve efficiency. - Supporting the development and refinement of contract templates, playbooks, and negotiation guidelines. Your Profile: - Bachelor’s degree in law, business, life sciences, or a related field, or equivalent experience. - Significant experience in site contracting or clinical vendor contracting within CRO, pharma, or a related industry. - Strong understanding of clinical trial agreements, budget structures, and key legal and compliance considerations. - Excellent negotiation and communication skills, with the ability to balance site, sponsor, and organisational needs. - Highly organised and detail-oriented, with experience managing multiple contracts and timelines across countries. - Solution-focused mindset, with the ability to manage escalation situations and contribute to process improvements. #LI-MK1 What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

• Desarrollar servicios de infraestructura y sistemas de automatización • Mejorar los despliegues, la observabilidad y la estabilidad operativa • Colaborar con distintos equipos de ingeniería • Construir y optimizar pipelines de CI/CD • Crear y gestionar módulos de Infraestructura como Código (IaC) • Implementar stacks de observabilidad • Diseñar y mantener entornos de desarrollo compartidos • Integrar mejores prácticas de seguridad en las herramientas de plataforma

• Act as a primary or escalation responder in a 24x7 on-call rotation • Lead or support Major Incident (MI) response, including triage, mitigation, and resolution • Coordinate across Engineering, Infrastructure, Security, and Product teams • Execute and improve runbooks, playbooks, and escalation paths • Drive blameless post-incident reviews (PIRs) and track corrective actions • Own service health monitoring across infrastructure, applications, and dependencies • Design and maintain alerting strategies that align with SLIs/SLOs • Reduce alert fatigue through signal-to-noise improvements • Build dashboards using tools such as Grafana, Prometheus, Datadog, Splunk, CloudWatch • Automate repetitive operational tasks to reduce manual toil • Improve mean time to detect (MTTD) and mean time to resolve (MTTR) • Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows • Implement self-healing and auto-remediation where possible • Partner with engineering teams to improve system design for reliability • Support and troubleshoot Linux-based systems, cloud platforms, Kubernetes/containerized environments • Assist with capacity planning and availability reviews • Ensure operational readiness for production releases