Schedule: Days: M-F Job Location Type: Remote Your experience matters At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ®. More about our team The Account Resolution Analyst retrieves work through designated worklists and specialized exception reports to perform account reviews, critically assess accounts for posting issues and/or payment delays, drives account payment and/or account resolution following protocols, escalates account delinquencies to revenue cycle vendor operations teams, and payers, tracks persistent issues and reports the issues, and holds revenue cycle vendor accountable for account resolution. How you’ll contribute An Account Resolution Analyst who excels in this role: - Performs account reviews from worklists. Critically evaluates unresolved, erroneous accounts for correction. Works with revenue cycle vendor to correct accounts expeditiously and/or works accounts through to resolution personally, documenting resolution actions in relevant systems. - Captures and assesses persistent trends from account reviews, provides analysis related to the trends to revenue cycle vendor and HSC revenue cycle manager, highlighting areas of opportunity, performance issues, and process improvements required to permanently resolve. - Participates in regular performance review calls with revenue cycle vendor, communicates issues, and drives vendor to develop and execute on plans to correct deficiencies. Reports to HSC leadership at least weekly on open, outstanding issues and barriers to resolution with revenue cycle vendor. - From analysis and in collaboration with revenue cycle leaders, develops process improvement strategies. Participates and/or facilitates in development, implementation, and execution as required. - Responsible for verification of the accuracy of the data being reported and ensures report analysis is validated prior to distribution to all key stakeholders. Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: - Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. - Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. - Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. - Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). - Professional Development: Ongoing learning and career advancement opportunities. What we’re looking for - 3 years’ relative experience in hospital-based revenue cycle operations required, preferably as a collector of insurance accounts receivable. - Knowledge of hospital healthcare revenue cycle structure and processes required. EEOC Statement “Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.” You must be authorized to work in the United States without employer sponsorship. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

Role Description At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth. Available Shifts - Monday-Friday 9:00am-6:00pm EST - Monday-Friday 11:00am-8:00pm EST Responsibilities - Provide white-glove, End User Service Desk Support via phone, email, and chat. - Manage incidents and requests within the ServiceNow, Freshservice or Zendesk ticketing systems. - Perform and document daily ticket follow-ups with end users within respective ticketing system. - Resolve username and password problems. - Perform uninstall/reinstall of approved software applications to devices. - Provide Multifactor Authentication, Single Sign-On and VPN Support. - Perform software and application support. - Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories. - Provides support for general “how-to” inquiries. Qualifications - CompTIA A+ certification. - Experience supporting Microsoft 365, Windows 10, and Active Directory. - 1+ year Mac OS experience. - Experience with the ServiceNow ticketing system. - Experience with Freshservice and/or Zendesk ticketing systems a plus. - Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control. - Experience remotely troubleshooting Windows hardware and software break/fix issues. - 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment. - Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, & WiFi. - Knowledge of Active Directory, Azure, O365, MFA, SSO, networking and server concepts. - Understanding of call center metrics and KPIs. - College or technology school degree preferred. - Ability to multi-task and experience working in a fast-paced environment. - Strong technical troubleshooting and customer service skills. - Strong verbal and written communication skills. Benefits - 401k match - Comprehensive group health, dental, vision benefits - Life insurance/LTD - Discretionary PTO - Salary: $40,000-$42,000 Company Description Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Position Summary Status: Full-Time Location: Role will be based out of Alabama, but open to fully remote with travel as needed Hours: Expected to work 8am-5pm CST roughly *On call required* -Team is looking for someone experienced in EPIC Willow- At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond. ORLANDO HEALTH - BENEFITS & PERKS: Forbes Recognizes Orlando Health as a Best-In-State Employer - Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued. Employee-centric - Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare Position Overview The Epic Products Analyst applies knowledge of healthcare operations to provide direct Epic application support across the Epic software development life cycle for the design, development, implementation, testing, updating, integration, and maintenance of system configuration, system setup, and application tables by analyzing user, system, and application needs, and evaluating alternative approaches to determine the best solution to meet the needs of the organization. Responsibilities Essential Functions • Attends meetings to review end-user performance, tracking and trending of issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs. • Performs workflow analysis, collects data, produces reports, and investigates issues in support of technical and business decision-making efforts associated with the Epic software. • Participates in change processes, content governance, and prioritization; implements approved new development, system enhancements, and releases. • Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner. • Monitors system performance; troubleshoots and resolves application issues and system errors. • Participates in the evaluation and implementation of new module releases. • Identifies, analyzes, and recommends improvements and enhancements to operational processes and system automation. • Provides status reports and updates trackers for IT/CE and facility development projects, service line expansions, break/fixes, planned upgrades, and other aspects of the IT/CE program portfolio. • Collaborates with Business Relationship Management teams to analyze business operations, investigate end-user preferences, and incorporate informatics best practices when making build decisions. • Creates security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information. • Designs, modifies, and implements testing processes including script development, recording test results, facilitating end-user testing, testing hardware, and maintaining test environments. • Coordinates and participates in application upgrades and changes. • Monitors and collaborates with stakeholders during the integration of interfaced applications to ensure that the build and maintenance of the system and patient data integrity are not negatively impacted. • Analyzes, designs, configures, tests, and evaluates new or changed clinical/business application functionality and workflows to meet enterprise requirements; manages master file changes for new features. • Collaborates with Cogito analysts and others as needed for Epic native reports and dashboards. • Provides information and support to Instructional Designers to facilitate training development. • Ensures interoperability between Epic applications and other supporting applications. • Communicates with vendors regarding technical issues with Epic integration. • Participates in the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions • Provides remote end-user support, including participation in on-call service rotations. • Performs other duties as assigned. Qualifications Education/Training Bachelor's degree in science, healthcare administration, business, computer science, information systems, informatics, or a related field. Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree. High school diploma or equivalent and four (4) years of directly related work experience may substitute for the Bachelor’s degree. Licensure/Certification • Epic certification in the primary build application is required within six (6) months of appointment and must be maintained. Experience • Minimum of two (2) years of experience in a healthcare operations field (Acute/Post-acute Care, Ambulatory, Allied Health, or Revenue Cycle) is required. May substitute experience in a healthcare operations field with minimum of two (2) years of experience in an information technology field. • Exposure to or experience with Epic or other electronic health record software products is preferred.

• Collaborate with internal stakeholders to review, draft, and negotiate contracts for clinical research projects, ensuring alignment with regulatory requirements and company policies. • Conduct thorough analysis of contract terms, conditions, and obligations to identify risks, opportunities, and areas for improvement. • Provide guidance and support to project teams on contract interpretation, compliance issues, and contractual rights and obligations. • Maintain accurate and organized contract records, tracking key milestones, deliverables, and deadlines. • Assist in the development and implementation of contract management processes, procedures, and best practices to optimize efficiency and mitigate risks.