Patrique Mercier Recruitment ES is proud to offer a fantastic remote work opportunity for Croatian-speaking individuals to join the Tourism Industry customer service team in Greece! If you have a passion for travel and tourism and enjoy providing excellent customer support from the comfort of your home, this role is ideal for you. You will assist Croatian-speaking customers by addressing their inquiries and providing information related to tourism services, ensuring a smooth and enjoyable experience. Join a motivated team that values your expertise while working remotely! Your Responsibilities - Provide outstanding customer service to Croatian-speaking clients via phone, email, and online chat. - Assist customers with various tourism-related inquiries, bookings, and support requests. - Maintain professionalism and a friendly tone in all customer interactions. - Record and document customer communications accurately to improve service quality. - Collaborate remotely with team members to ensure consistent and excellent customer experiences. - Participate in training to stay updated on tourism products, services, and best practices.

Patrique Mercier Recruitment ES is excited to announce a remote work opportunity for Croatian-speaking individuals to join the Customer Service team supporting Booking.com from home in Greece! If you are passionate about travel and enjoy assisting customers, this role offers flexibility and the chance to contribute to a leading online travel platform. You will provide exceptional support to Croatian-speaking customers, ensuring their booking experience is smooth and enjoyable from the comfort of your home. Your Responsibilities - Provide outstanding customer service to Croatian-speaking clients via phone, email, and live chat. - Assist customers with booking inquiries, modifications, cancellations, and general support. - Maintain a professional and courteous manner in all interactions. - Efficiently document customer interactions to support service quality. - Collaborate with team members and Booking.com partners to ensure customer satisfaction. - Participate in ongoing training to stay updated on platform features, policies, and customer service best practices.

Title: Global Account Customer Operations Lead, French Speaker Location: Poland United States Job Description: Responsibilities Location Kraków, PL Job ID REQ-056746 We're looking for a Global Account Customer Operations Lead to join our OneSource team in Krakow. In this role, you'll drive operational excellence, empower staff, streamline processes, and partner closely with stakeholders to deliver outstanding customer outcomes. If you're passionate about developing people, using data to guide decisions, and rolling up your sleeves to make things better every day, we'd love to hear from you. More information about: - PerkinElmer and our business: PerkinElmer | Science with Purpose - OneSource services: OneSource Laboratory Solutions | PerkinElmer Hybrid working model, Krakow, Quattro Business Park (3 days office) Key Responsibilities: - Orchestrate daily work activities and maintain proficiency in all processes for the support center and field Agent staff, ensuring the team feels supported in their day-to-day tasks. - Champion continuous improvement initiatives across the team, encouraging staff to voice ideas for better ways of working. - Drive the implementation of best practices and automation/standardization projects to reduce manual administrative burden on the team. - Build robust mechanisms to control and report on Operational Performances, using data to make informed leadership decisions. - Ensure Internal and External KPIs are met, coaching the team on how their individual contributions impact these metrics. - Lead Root Cause Analysis into inconsistent outcomes and implement lasting results rather than quick fixes. - Review and approve site-specific procedures, assuring alignment with global processes while advocating for local needs. - Masterfully manage workload peaks: Identify resource constraints and dynamically reprioritize tasks across the team to prevent burnout and ensure critical deadlines are met. - Lead high-value team meetings that go beyond status updates to share knowledge, solve pain points collaboratively, and streamline workflows using PE tools to optimize talent utilization. - Partner with Delivery teams to ensure streamlined and consistent customer outcomes and feedback. - Provide on-time monthly business review reports and other documentation to showcase team achievements and challenges. - Ensure Quality requirements are met according to specific customer needs. - Build a high-performing team: Interview, hire, and train new employees, monitoring progress and confirming proficiency before probationary periods expire. - Act as a Mentor and Coach to foster employee growth, development, and high morale. - Maintain employee training matrices to assure staff is proficient, confident, and up-skilled in all areas of their work responsibilities. - Schedule and complete regular 1:1s and staff meetings to share information, celebrate wins, and identify opportunities for process improvement. - Provide ad hoc support based on workload volume, demonstrating a willingness to "roll up your sleeves" to support the team during crunches. Role requirements: - Agility & Resilience: Demonstrated ability to succeed in a fast-paced environment, working on multiple projects with changing priorities and deadlines without losing composure. - Leadership Experience: 3+ years of experience in a team-based customer service environment with 3-5 years of proven leadership required. - Language: Excellent verbal & written communication skills; fluent English and French language knowledge. - People Development: Must have a track record of not just managing departments but developing the people within them to higher levels of performance and satisfaction. - Customer Excellence: Deep understanding of what constitutes excellent Customer Service. - Industry Knowledge: Experience in a Life Science and Environmental Health area would be an asset. - Work Ethic: Demonstrated high-level work ethic and organizational skills are a "must-have." - Attention to Detail: Strong attention to detail and demonstrated accurate information transcription. - Technical Skills: Excellent Excel skills; Experience in SAP/ECC/ServiceMax is Essential. - Methodology: Project management experience desirable; Experience in Lean or Six Sigma desirable. - Communication: Ability to communicate effectively both internally & externally; orally and in writing. Competencies: - Management/Project Management - Sets goals and engages the team around them - Empowering Leadership: Sets clear goals and engages the team around them, fostering an environment where team members feel autonomous and motivated. - Talent Development: Develops and implements processes to proactively attract, select, and retain top, diverse talent. actively coaches staff to help them grow their careers. - Customer Focus: Understands and acts on the needs of the internal and external customer, ensuring the team understands the "why" behind their work. - Learning Mindset: Has an attitude that predisposes you to be open to new experiences. You believe you can and will learn, and you encourage your team to view challenges as opportunities to grow. - Business Acumen (Enterprise Mindset): Has a strong understanding of customer needs, industry knowledge, and financial performance. Displays organizational insight to leverage the internal matrix for optimal outcomes. - Professional Presence: Conveys self-confidence and communicates clearly. Influences and inspires others through being authentic, self-aware, and persuasive, building trust and goodwill even during high-pressure situations. - Travel Requirements: Must be willing to make international trips across EMEA on a regular basis, approximately 25-50%. What we offer: - Private healthcare, including dental care - Life and long-term disability insurance, - MyBenefit Cafeteria system, - Multisport Card, - Social Fund Subsidies, - Home Office allowance, - Tuition reimbursement, - Referral awards, - Internal career development opportunities in multiple business areas, - Day off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company.

Title: CS&O Part-Time College Program Location: Stevens Point United States time type Part time hybrid job requisition id JR-141269 Job Description: Serve as a first contact for handling claims primarily by phone, meeting call KPIs, collaborating in team huddles, learning about Sentry business units, and job shadowing. Sentry is seeking motivated college students for our Part-Time College Student Program within their Customer Service & Operations (CS&O) organization. This program is designed to provide students with the opportunity to gain valuable professional experience and exposure to the insurance industry as a possible long-term career path. The program encourages a learning mindset through training opportunities, business unit overviews, job shadowing, and networking aligned to students' career interests. As a Customer Service Representative within our contact center, you will play a critical part in providing services to insureds, claimants, and others relating to the "First Notice of Loss" reports. As Sentry's promise to be there for our customers during their time of need, you'll provide technical support for the processing of claims. What You'll Do As a member of Sentry's Claims Contact Center you will be the initial contact for our customer when an incident occurs. In addition, you will: - Work with a team to successfully meet department phone Key Performance Indicators - Process claims for policyholders, claimants and others over the phone - Assist with processing claims that are received over the internet/mail - Participate in weekly team huddles and associate engagement activities - Attend informational overviews of various business units within the Sentry organization - Gain the opportunity to job shadow / network based on career interest What it Takes To be eligible for this opportunity you must meet the following criteria: - Must be enrolled full-time at UW-Stevens Point or Mid-State Technical College - Must have 2-4 semesters left before graduation upon start date - Available for 15-19 hours per week during the semester with the potential of up to 40 hours during summer or school breaks - Display leadership potential - Demonstrated learning mindset - actively seeks feedback, embraces new challenges, and shows a willingness to develop new skills, and gain industry knowledge. - Ability to work in a team atmosphere - Strong punctuality and dependability - Solid verbal and written communication skills - Spanish-speaking bilingual skills a plus- with additional compensation What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive. - Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office. - As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. - Meal Subsidy available for associates who report to an office. - 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. About Sentry We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Sentry does not offer employment in this position to holders of F-1, J-1, and H-1 Visas for the purpose of obtaining practical experience. Who You'll Want to Contact Associate Talent Acquisition Specialist Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.