Your business. Our experience.
Customer Service Representative
Location
Wisconsin
Posted
40 days ago
Salary
0
Seniority
Senior
No structured requirement data.
Job Description
Customer Service Representative
Sentry
Title: CS&O Part-Time College Program Location: Stevens Point United States time type Part time hybrid job requisition id JR-141269 Job Description: Serve as a first contact for handling claims primarily by phone, meeting call KPIs, collaborating in team huddles, learning about Sentry business units, and job shadowing. Sentry is seeking motivated college students for our Part-Time College Student Program within their Customer Service & Operations (CS&O) organization. This program is designed to provide students with the opportunity to gain valuable professional experience and exposure to the insurance industry as a possible long-term career path. The program encourages a learning mindset through training opportunities, business unit overviews, job shadowing, and networking aligned to students' career interests. As a Customer Service Representative within our contact center, you will play a critical part in providing services to insureds, claimants, and others relating to the "First Notice of Loss" reports. As Sentry's promise to be there for our customers during their time of need, you'll provide technical support for the processing of claims. What You'll Do As a member of Sentry's Claims Contact Center you will be the initial contact for our customer when an incident occurs. In addition, you will: - Work with a team to successfully meet department phone Key Performance Indicators - Process claims for policyholders, claimants and others over the phone - Assist with processing claims that are received over the internet/mail - Participate in weekly team huddles and associate engagement activities - Attend informational overviews of various business units within the Sentry organization - Gain the opportunity to job shadow / network based on career interest What it Takes To be eligible for this opportunity you must meet the following criteria: - Must be enrolled full-time at UW-Stevens Point or Mid-State Technical College - Must have 2-4 semesters left before graduation upon start date - Available for 15-19 hours per week during the semester with the potential of up to 40 hours during summer or school breaks - Display leadership potential - Demonstrated learning mindset - actively seeks feedback, embraces new challenges, and shows a willingness to develop new skills, and gain industry knowledge. - Ability to work in a team atmosphere - Strong punctuality and dependability - Solid verbal and written communication skills - Spanish-speaking bilingual skills a plus- with additional compensation What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive. - Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office. - As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. - Meal Subsidy available for associates who report to an office. - 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. About Sentry We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Sentry does not offer employment in this position to holders of F-1, J-1, and H-1 Visas for the purpose of obtaining practical experience. Who You'll Want to Contact Associate Talent Acquisition Specialist Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
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