Provide safe nursing care by assessing, planning, implementing, and evaluating patient treatment. Collaborate with families and team members to update care plans and ensure effective communication regarding patient outcomes and interventions.

Title: Patient Services Representative Park Falls, WI Part time JR100473 Job Description: Caring for our community starts with you. Join a team that believes everyone deserves care. Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment. The Patient Service Representative's main purpose is to navigate patients through Northlakes Community Clinic's services. The PSR will do this by helping to identify and remove barriers by connecting patients to appropriate resources and/or services they need in order to be successful with overall health and wellness. Salary begins at $20.45 + per hour depending on experience. Essential Job Functions - Creates a welcoming environment for patients and visitors by greeting them when they enter our clinic. Directs them to the appropriate location as needed. - Utilizes EMR/EDR systems to accurately capture patient demographic information and schedule appointments with appropriate services/providers. - Helps to process/coordinate internal and external referrals as appropriate for department/site needs. - Coordinates prior-authorizations for patients based on insurance guidelines as required. - Verifies patient's insurance eligibility by checking necessary portals for current status. - Collects payment from patients and reconciles daily cash reports. - Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a telephone note for response by appropriate personnel. - Manages automated reminder responses, and conducts reminder calls to all patients, as needed. - Is knowledgeable regarding services provided within the clinic and also services provided across the organization. Understands how to direct patients to those services. - Guides the Patient Experience within the clinic's service line to patients and explains the appropriate process/steps involved. - Patient Services Representative shall be cross-trained in the functions of various front desk duties, as some positions may be more specialized than others. - Participates in training regarding Customer Service, HIPAA, Business Etiquette, Forms, and Department Flows and ensure compliance in day to day operations. - Other duties as assigned. Qualifications and Education Requirements High school diploma or equivalent plus either one year certificate from college or technical school; or three months related experience and/or training; or equivalent combination of education and experience. Previous Customer Service experience is required. CPR Certification must be current or obtained within the first six months of employment. Preferred Skills - Demonstrated ability to navigate computerized applications associated with job duties. Example: EMR, EDR, VSC, Patient Portal, Insurance Portals, Reminder Call system, etc... - Demonstrated knowledge of ethics, HIPAA, Business Etiquette, etc. as evidenced by current training certificate of completion. Required Credentials, Certification, Licensure None. Benefit Statement For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes: - Medical and dental insurance - Employer paid group term life and disability - Employer contribution toward Health Savings Account - Flexible Spending Accounts - Paid Time Off (PTO), Paid Holidays and Paid Leave Bank - 403(b) with a 4% employer match Various voluntary benefits: - Vision Insurance - Supplemental Life, AD&D and Disability - Tuition reimbursement - Health and Wellness reimbursement program - Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members - Partner of HRSA/NHSC loan repayment program Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness. NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. All offers of employment are contingent upon successful completion of a criminal background check and references. At NorthLakes Community Clinic, our organizational competencies highlight the behaviors and values that guide how we work and provide a shared foundation for performance, development, and growth throughout an employee's career with us. NorthLakes Community Clinic Organizational Competencies Mission Driven - Advances the organizational mission, vision and values in executing  job duties. Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met. Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems. Creativity - Generates new ideas, supports change, provides innovative solutions, solves problems creatively. Integrity - Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions. Teamwork - Contributes to meeting team deadlines and responsibilities, listens to others and values opinions, helps team to meet goals, welcomes newcomers and promotes a cooperative team atmosphere. Self-Development - Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities. Job Knowledge - Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current. Communication - Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills. Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. Trauma/Resilience Informed - Understands that trauma is prevalent and resilience can be cultivated and improved; and operates in a manner consistent with these principles.

At Customer Contact Services (CCS), we are a fast-growing, fun, and dynamic contact center that takes pride in delivering top-quality telephone answering services. Our team is passionate about customer service, and we strive to create an energetic and supportive work environment where our employees can thrive. If you’re looking to join a company that values teamwork, growth, and a positive atmosphere, we want to hear from you! The Customer Service Representative (CSR) is responsible for handling inbound calls for multiple clients in a courteous, professional and timely manner. Primary responsibilities include accurately following client-specific scripts, gathering and documenting caller information, setting appointments and ensuring messages are relayed correctly. Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment. Job Responsibilities: - Deliver exceptional customer service to all callers - Answer incoming calls in a timely manner - Identify caller’s needs for call resolution - Adhere to company scripts and procedures to ensure consistency - Provide customers with product and service information - Accurately process online reservations - Accurately document call information and interactions - Maintain knowledge base of evolving products and services - Identify and escalate issues to supervisors - Maintain Quality Assurance standards - Ongoing training for all CCS client programs and accounts - Other duties as assigned Requirements: - G.E.D. or higher education level - One year of call center or customer service experience - Understanding of basic computer hardware, software, and general systems - Computer navigation & typing skills to manage multiple programs, platforms, and systems - Ability to identify, understand, and protect confidential information - Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction. - Excellent written communication and documentation skills - Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules. - Strong problem-solving skills and attention to detail. Availability Requirements: - 20-30 hours per week - Available Saturday or Sunday Available shifts: - 5:00 AM - 11:00 AM CST - 7:00 AM - 1:00 PM CST - 12:00 PM - 6:00 PM CST Equipment Requirements: - Keyboard - F1 - F12 keys, Page Up/Page Down - Two monitors - Webcam - Ability to connect to internet via an ethernet cord (WIFI not permitted) - Wired USB Headset - Windows 11 - 8 gigs of RAM or more (Installed Physical Memory) - Intel i3 or AMD Ryzen 3 CPU or better. Benefits: - Work from home - Monthly Performance Bonus Opportunities - Medical insurance (full-time employees) - Dental, and Vision insurance (full-time employees) - 401k - Paid time off - Life insurance - Holiday incentive pay - Employee events and activities - Advancement opportunities A two-week remote training begins Monday, May 11th and follows the schedule of Monday - Friday, 9:00 am – 3:00 pm CST.

About Our Company: At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard. A 2025 Great Place to Work® In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S. Location: Remote Summary Description: Reporting to the Office Manager, the Revenue Cycle Specialist will be responsible for processing, reviewing, and filing insurance to the resolution of the claim payment. You will also assist patients with billing questions and the collection of patient balances. Many of ACS Clients' accounts require team effort while other accounts may require independent workers to complete all aspects of the billing process. You may be responsible for multiple accounts with functions varying with each account. Assignment of accounts may fluctuate as ACS Client base changes. Job Responsibilities:  - Performs various functions in the processing of insurance billing and collections, including Medicaid/Medicare claims according to the established policies and procedures - Collects and enters patient's insurance information into ACS Compumed System - Reviews, verifies, and submits insurance claims - Processes correspondence from Third Party Payors and responds to patient requests - Follows up with insurance companies and ensures claims are paid in a timely manner - Resubmits insurance claims that have received no response - Answers telephones and provides/obtains information to resolve billing and collection issues - Maintains supporting billing information for future reference or audit purposes Skills and Education:    - High School Diploma or equivalent - Minimum of 1 year of insurance AR and post-claim follow-up experience - Physician claim billing experience preferred - Knowledge of medical terminology - Knowledge of insurance industry - Skilled in using computer programs and applications Company Benefits and Perks: Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization. - Access to a 401(k) Retirement Savings Plan. - Comprehensive Medical, Dental, and Vision Coverage. - Paid Time Off. - Paid Holidays. - Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services. If you are a dedicated and experienced Revenue Cycle Specialist ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.