About Our Company: At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard. A 2025 Great Place to Work® In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S. Location: Remote Summary Description: Reporting to the Office Manager, the Revenue Cycle Specialist will be responsible for processing, reviewing, and filing insurance to the resolution of the claim payment. You will also assist patients with billing questions and the collection of patient balances. Many of ACS Clients' accounts require team effort while other accounts may require independent workers to complete all aspects of the billing process. You may be responsible for multiple accounts with functions varying with each account. Assignment of accounts may fluctuate as ACS Client base changes. Job Responsibilities:  - Performs various functions in the processing of insurance billing and collections, including Medicaid/Medicare claims according to the established policies and procedures - Collects and enters patient's insurance information into ACS Compumed System - Reviews, verifies, and submits insurance claims - Processes correspondence from Third Party Payors and responds to patient requests - Follows up with insurance companies and ensures claims are paid in a timely manner - Resubmits insurance claims that have received no response - Answers telephones and provides/obtains information to resolve billing and collection issues - Maintains supporting billing information for future reference or audit purposes Skills and Education:    - High School Diploma or equivalent - Minimum of 1 year of insurance AR and post-claim follow-up experience - Physician claim billing experience preferred - Knowledge of medical terminology - Knowledge of insurance industry - Skilled in using computer programs and applications Company Benefits and Perks: Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization. - Access to a 401(k) Retirement Savings Plan. - Comprehensive Medical, Dental, and Vision Coverage. - Paid Time Off. - Paid Holidays. - Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services. If you are a dedicated and experienced Revenue Cycle Specialist ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Call Center Agent - Travel Benefits Pay Rate: $18.00/hour, which may be below your state's minimum wage. Please take this into consideration when applying. Remote Role – Full Time Hours: Monday - Friday 8am - 7pm EST (an 8-hour shift will be assigned between these hours) Do you love helping people solve complex problems and delivering solutions? Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits! Join our team as a Call Center Agent - Travel Benefits. As a Call Center Agent - Travel Benefits at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions. About the Role: - Responsible for managing inbound calls throughout your entire shift - Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers - Handle emails and process requests while multitasking in a fast-paced environment - De-escalating challenging calls - Collaborating with the team - Supporting side projects that showcase leadership and drive continuous improvement Requirements: - Must be a Delta retiree who has experience with Deltamatic. - Have a High School Diploma, or equivalent - Be able to successfully pass a criminal background check - Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately - Must have the ability to navigate multiple systems and priorities while quickly learning new processes in a fast-paced environment - Must have exceptional attention to detail with a collaborative approach to achieving shared team goals - Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) - Must have the ability to connect with an ethernet cable to a modem/router - Live in one of the following states AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY Working with us: Join a rapidly growing organization that can support your career goals. What you’ll get: - Paid Training - Career Growth Opportunities - Full Benefit Options - Great Work Environment - The chance to make a real impact on the travel experience Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $38,640 - $48,300. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey! Sign-on bonus available for eligible external applicants! Contact us today to learn more! Reporting to the Member Contact Center Manager, the Member Contact Center Team Lead assists with managing the day-to-day operation of the Contact Center staff. This role also includes assisting in Contact Center staff development to ensure the delivery of quality service supportive of our organizational strategy, attainment of goals as well as the adherence to credit union policies and procedures. The Contact Center Team Lead is also charged with upholding a Member Centric environment focusing on enhancing the member experience and would serve as acting manager in the absence of the Contact Center manager. Responsibilities: - Assist with monitoring the day-to-day operations of the Contact Center to help ensure that sales and service level agreements are met. Assists with for scheduling, reporting, resolving escalated issues, staff development, schedule adherence, and projects as assigned. Assists Manager with the development and revision of Contact Center directives/procedures, ensures proper staff communication and adherence to policies and procedures. Monitors calls for quality and training purposes. - Assists Contact Center Manager with developing, mentoring, motivating, coaching and monitor performance to enhance service and performance results. Assists with the development of annual performance goals, input and recommendations for training plans, performance evaluations and appropriate personnel actions for each direct report. - Other: Develops effective working relationships with internal partners. Ensures that operating procedures are followed to minimize security risk, protect corporate assets, and attain a satisfactory rating on internal audits. Adheres to all risk management guidelines and complete all required compliance training within time frame provided. - Performs necessary adjustments/corrections on member’s accounts. Including written follow up via email or letters. - Acting Manager in absence of Manager for Contact Center - Assists staff with routine duties as time allows and provides coverage when there are staff shortages this includes working Saturdays - Supports and participates in continuous improvement activities. - Represents the Credit Union in a positive and professional manner. - Other related duties as assigned. - Maintains member and other sensitive information with confidentiality. - Treats all co-workers and members with respect. Qualifications: - 3 to 5 years of demonstrated progressive credit union or related banking experience is required (with at least 2 years in a Sr. level role) - Previous customer service experience. Aptitude for problem solving. - Comprehensive knowledge of products and services. Ability to deal with a constant influx of telephone calls and interruptions - Thorough knowledge of applicable law, regulations, compliance practices and Credit Union procedures. - Strong proficiency with computers and computer software applications with advanced proficiency in Microsoft Office (including spreadsheets, word processing and presentation software - Must be able to communicate effectively with members, management and co-workers. Ability to interface with people in a positive manner. - Proficient in MS Word, Excel and ability to create reports. - Able to handle difficult/irate escalated calls. - Ability to analyze and solve problems relative to member service needs - Team oriented and the ability to work collaboratively - Must be able to coordinate, manage and guide multiple priorities and projects simultaneously and effectively through to completion. - Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and outside of the organization - Strong interpersonal and consulting skills. - Excellent written and verbal communication skills - Ability to compose and provide reports either through Excel or Prism Preferred Qualifications: - Three to 5 years Call Center operations experience in a supervisory position. - Experience with system conversions and/or implementations - 2 years' experience in a Supervisory role. - Understanding of member centric environments - Knowledge of work force management administration to coordinate work schedules for staff - Manage real-time and historical call volumes and reporting to ensure scheduling process to minimize service level impacts and overtime. - 4-year degree in business or related field. Education: Education equivalence to a 2-year college degree or completion of a specialized course of study at a business or trade school. Website: nuvisionfederal.com/careers Pay scale by applicable geographic work location: - Alaska: Min $30.11 - Mid $37.64 - Max $45.17 - Arizona: Min $26.55 - Mid $33.18 - Max $39.82 - Nevada: Min $27.16 - Mid $33.95 - Max $40.74 - Texas: Min $26.05 - Mid $32.57 - Max $39.08 - Washington: Min $30.85 - Mid $38.56- Max $46.27 - Wyoming: Min $26.67 - Mid 33.34 - Max $40.01 The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. Benefits: - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement California Employee Privacy Notice: https://nuvisionfederal.com/disclosures/ccpa/ Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future. Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at Recruiting@nuvisioncu.org. We will work with you to meet your needs in accordance with applicable laws.

• Develops and executes the strategic vision for the Contact Center, aligning with the Credit Union's mission, vision, values and objectives • Initiates and drives department and enterprise-wide projects • Leads and develops the Contact Center Team, establishing performance metrics/KPIs, sales goals, coaching and recognition practices • Champions a member-centric approach to deliver exceptional service and strengthen member loyalty across all channels • Establishes and maintains a quality assurance program • Develops and implements standard operating procedures, ensuring consistency and efficiency in service delivery • Oversees the Contact Center budget • Leads workforce management • Leverages technology to streamline operations • Manages vendor relationships • Serves as a key point of contact for Contact Center-related matters • Identifies and mitigates operational risks