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Ntiva, Inc. logo
Ntiva, Inc.

Managed IT, cybersecurity, and cloud services built to help organizations grow.

Security Analyst I

Security AnalystSecurity AnalystFull TimeRemoteMid LevelTeam 501-1,000Since 2004H1B No SponsorCompany SiteLinkedIn

Location

Virginia

Posted

36 days ago

Salary

$55K - $68K / year

Seniority

Mid Level

High School2 yrs expEnglishCyber Security

Job Description

Security Analyst I

Ntiva, Inc.

• Monitor & Investigate: Actively monitor security dashboards, queues, and alerts from various sources (automated tools, escalated tickets) to detect potential threats. • Incident Triage & Response: Conduct initial investigations into security alerts, perform rapid response actions like securing user accounts, and collect necessary log data for analysis. • Escalate Effectively: Analyze findings to determine the scope and severity of incidents, resolving straightforward issues and escalating complex cases to Level 2 Analysts with clear, concise information. • Security Tool Management: Review and implement authorized, routine changes to security tools, such as processing client exemption requests in the EDR or temporarily adjusting settings for testing. • Collaborate with the Security Team: Work closely with fellow analysts and security engineers, sharing information, participating in team discussions, and contributing to a collaborative security environment. • Engage with Users/Clients: Communicate professionally and clearly with end-users or clients to gather details about potential security issues, explain security procedures, and provide guidance during incident resolution. • Liaise Across Departments: Interact effectively with other teams (e.g., Reactive Support, Client Strategy, NOC) to coordinate security responses and share necessary information. • Document Actions: Maintain accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise. • Provide Support: Offer timely and helpful support related to security inquiries, upholding a professional and customer-service-oriented approach in all interactions.

Job Requirements

  • 0-2 years of experience in Cybersecurity
  • 2-3 years of experience in the field of Information Technology
  • Sharp attention to detail with a proactive approach to accuracy and thoroughness
  • Passion for delivering outstanding customer service, with a track record of exceeding client expectations
  • Strong enthusiasm for learning new things and ability to adapt to evolving technology trends and industry advancements
  • Ability to communicate professionally, in English, both written and orally
  • Ability to write business correspondence and process procedures
  • Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
  • Bonus points for Security + Certification

Benefits

  • Medical, Dental and Vision coverage for employee and family
  • 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
  • Group Term Life and Accidental Death and Dismemberment coverage (company provided)
  • Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
  • Health Savings Account (HSA) Options / PPO Options
  • Employee Assistance Program
  • Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
  • Education Reimbursement Program
  • Generous Employee Referral Program - cash bonus for successful referrals!
  • Dynamic Recognition and Rewards
  • Clear Promotion and Advancement Tracks
  • Work with Industry-Leading Talent

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