Job summary The Academic Support Specialist is working closely with the Programme Leader for Fashion Styling courses in order to support with the administration of the programme and the organisation with the academic activities. The role supports the Programme Leader in the supervision the progress of the programme and its performance, including its efficiency and the students’ satisfaction, whilst coordinates the academic activities related to the course and tutors. Key purpose of the role - To ensure the management of the admin programme related, by supporting the check of monthly lessons and activities delivered by tutors; - To support with the organisation of the programme; - Support the functions and processes associated with the delivery, monitoring and assessment of academic programmes to the required quality standard; - To effectively liaise with staff in relation to the co-ordination and management of academic timetables and the availability of teaching space; - To assist with providing timely and accurate management information as required by the Programme Leader; - To maintain an accurate record system of all the documents related to the programme; - To support the pedagogic activity; - To liaise with tutors as needed; - To attend meetings as required, orientations and open days; - To complete any other tasks assigned as appropriate with the role. Education and skills - Bachelor or Master Degree - Previous experience working in a similar or administrative support position - Experience in working in creative and media environments would be beneficial - Experience of dealing sensitively with a range of enquiries and needs - Customer service skills - Problem solving skills - Excellent communications skills and knowledge of the English language, written and spoken - Knowledge of the UK Higher Education system - Knowledge of Fashion Styling as discipline or strong interest for it - Excellent knowledge of the Microsoft Office package - Knowledge of the MAC system is highly beneficial - Cultural awareness and sensitivity

Job summary The Academic Support Specialist is working closely with the Programme Leader for Fashion Styling courses in order to support with the administration of the programme and the organisation with the academic activities. The role supports the Programme Leader in the supervision the progress of the programme and its performance, including its efficiency and the students’ satisfaction, whilst coordinates the academic activities related to the course and tutors. Key purpose of the role - To ensure the management of the admin programme related, by supporting the check of monthly lessons and activities delivered by tutors; - To support with the organisation of the programme; - Support the functions and processes associated with the delivery, monitoring and assessment of academic programmes to the required quality standard; - To effectively liaise with staff in relation to the co-ordination and management of academic timetables and the availability of teaching space; - To assist with providing timely and accurate management information as required by the Programme Leader; - To maintain an accurate record system of all the documents related to the programme; - To support the pedagogic activity; - To liaise with tutors as needed; - To attend meetings as required, orientations and open days; - To complete any other tasks assigned as appropriate with the role. Education and skills - Bachelor or Master Degree - Previous experience working in a similar or administrative support position - Experience in working in creative and media environments would be beneficial - Experience of dealing sensitively with a range of enquiries and needs - Customer service skills - Problem solving skills - Excellent communications skills and knowledge of the English language, written and spoken - Knowledge of the UK Higher Education system - Knowledge of Fashion Styling as discipline or strong interest for it - Excellent knowledge of the Microsoft Office package - Knowledge of the MAC system is highly beneficial - Cultural awareness and sensitivity

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for French Speaking Customer Service Representatives to work with a prestigious Automotive Company in Greece. This position includes fully paid relocation, making it an ideal chance for French-speaking professionals seeking to advance their career in an international environment. As a customer service representative, you will assist clients in French, providing support and addressing inquiries related to automotive products and services. Key Responsibilities - Handle customer inquiries regarding automotive products, services, warranties, and repairs via phone, email, and chat in French. - Provide detailed product information, assist with troubleshooting, and guide customers through the service process. - Resolve customer complaints and technical issues efficiently to ensure high satisfaction levels. - Document all customer interactions in the CRM system for accurate records and follow-up. - Collaborate with internal teams including technical support and sales to enhance the customer experience. - Stay updated on automotive industry trends, new products, and company offerings to provide accurate information.

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for French Speaking Customer Service Representatives to work with a prestigious Automotive Company in Greece. This position includes fully paid relocation, making it an ideal chance for French-speaking professionals seeking to advance their career in an international environment. As a customer service representative, you will assist clients in French, providing support and addressing inquiries related to automotive products and services. Key Responsibilities - Handle customer inquiries regarding automotive products, services, warranties, and repairs via phone, email, and chat in French. - Provide detailed product information, assist with troubleshooting, and guide customers through the service process. - Resolve customer complaints and technical issues efficiently to ensure high satisfaction levels. - Document all customer interactions in the CRM system for accurate records and follow-up. - Collaborate with internal teams including technical support and sales to enhance the customer experience. - Stay updated on automotive industry trends, new products, and company offerings to provide accurate information.