Role Description As Quality Improvement Manager, you’ll work across the organisation to help teams understand what good looks like, learn from feedback and evidence, and make meaningful improvements. You’ll help teams understand how their work connects to others, and how consistent, well-designed processes support better experiences and outcomes for customers and communities. Colleagues will value your ability to bring clarity to complexity, connect the dots, and focus improvement effort where it will have the greatest impact across the system - not just within individual teams. By encouraging learning, collaboration and simple, smart processes, you’ll help build a culture where quality feels exciting, shared and valued. This is your chance to shape improvements that make a real difference to our people and the communities we support. What will a day in the life of a Quality Improvement Manager involve? - Supporting colleagues to turn quality priorities into clear, practical improvement actions that everyone can follow. - Facilitating workshops and problem-solving sessions that help teams review processes and find better ways of working. - Helping teams understand insights from audits, reviews and incidents so learning can lead to meaningful change. - Creating simple, accessible guidance and resources that make quality processes easier to use. - Working with central functions and operational teams to ensure quality practices are aligned and consistent. - Coaching people to build confidence in quality methodologies and fostering a supportive, inclusive culture of improvement. Qualifications - Experience supporting quality or improvement activity in a complex organisation. - Knowledge of quality systems, processes or frameworks. - Strong skills in analysing information and communicating insights clearly. - Confident facilitation and communication abilities to enable collaborative problem-solving. - The ability to work effectively with a wide range of teams towards shared goals. - Strong organisational skills, with the ability to manage multiple priorities effectively. Requirements - Interested? The closing date for applications is 23.59 on Tuesday 5th May 2026. - Interviews commencing Monday 18th May 2026, with a secondary interview to follow. Benefits - Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing. - Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days. - Pension scheme: Up to 6% contributory pension. - Learning & Development: A range of career & learning opportunities. - Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform. - Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App. - Cycle2Work: Lease a bicycle through the scheme. Company Description We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

B2B Supplier/Merchant Enablement, Manager (Remote Eligible) At Capital One, we think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches fifty+ millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaborations and delivers great customer experiences. Business Cards & Payments is one of the fastest growing financial products in the industry. A key part to its success over the course of the next 3-5 years will be developing market leading products that combine simplicity and human centered design, with the rich functionality expected by commercial entities. As part of the Supplier Enablement Team, you will work hand in hand with clients and vendors alongside our sales, client success and client development teams. You will partner with key executives and AP and AR managers to create long term, meaningful relationships to better understand their business and business card needs. You will work with vendors to negotiate card as a beneficial payment vehicle to fund receivables, helping them realize value from Capital One. As their trusted advisor, you will help optimize the rebates and benefits. You will also partner and collaborate internally with our Field Sales Managers, Product Advisors, Client Onboarding Managers, Client Development Associates and Vendor Outreach teams to ensure each client's needs are met in a seamless and beautiful way. To be successful, the Supplier Enablement Manager will meet clients and vendors at various stages of their card program and build an approach that helps them realize the value of their program. In this role, you will be helping clients unlock spend opportunities with their most strategic vendors while at the same time partnering with the Capital One associates assigned to the client. Travel up to 25% - 50% travel to client sites. Responsibilities : - Work with internal teams such as analytics, vendor outreach, sales, client success and client development to identify leads to convert non accepting vendors to accepting vendors - Be knowledgeable about our clients and industry verticals; understand purchasing and receivables needs and behavior of businesses and stakeholder personas (i.e. Accounts Payables, Accounts Receivable, Procurement, Treasury. and Finance) - Expert knowledge of credit card industry pricing and ability to influence clients behavior - Deep understanding of merchant acquiring business, how vendors process cards, and financial considerations of price to value including cash flow, DSO (Days Sales Outstanding), and WACC (Weighted Average Cost of Capital) elements - Knowledge of vendors ERP systems and gateways to assist Capital One clients in utilizing card for payment - Be a trusted advisor by building positive relationships, handling client and vendor needs - Anticipate and resolve issues, provide solutions to clients and vendors in a timely manner - Contact vendors to identify card acceptance and secure payment instructions for clients The Candidate : - Will work well in a newly formed team that is scaling, including contributing to defining well managed processes to support scalability - Able to build relationships and influence at Executive and functional levels - Possesses strong verbal and written communication skills - Hands on experience in card sales, merchant services and client management and the ability to deliver a superior customer and vendor experience - Creative thinker willing to go outside of their lane - Strong professional presence with ability to work directly with clients and vendors - Possess maniacal focus on helping clients realize the full potential value of their program - Courageous - not afraid of tackling large, complicated issues, having difficult conversations and asking tough questions - Thrives in an environment of process development and change with an open and flexible mindset - Problem solver capable of synthesizing information to make informed decisions - Strategic mindset and ability to leverage data in identifying growth opportunities The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our clients. They will be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service. Independent, results-driven and goal-oriented, self-starters will thrive within our organization. This is a remote position. The candidate will manage clients located nationally. Capital One is open to hiring a Remote Employee for this opportunity. Basic Qualifications : - At least 3 years of experience in a Business Client facing role - At least 3 years of experience selling Merchant Services Preferred Qualifications : - Bachelor's Degree or Military experience - At least 3 years of experience selling commercial or small business credit card products - At least 3 years of experience working with DSO (Days Sales Outstanding) and DPO (Days Payable Outstanding) both on the Buyer side as well as the Supplier side - At least 3 years experience negotiating between Buyer and Supplier focusing on C-suite or business owners At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $138,100 - $157,700 for CML Card Client Development Manager Richmond, VA: $138,100 - $157,700 for CML Card Client Development Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

This is a remote position. Position Title: Position Title: AI Integration Manager (IT & AI Integration / Automations Expert -Dayshift, WFH-Philippines) Dayshift, Remote-Philippines Location: Remote / Philippines-based Reports To: Director Job Description + KPI Scorecard Role Overview We are seeking a highly capable AI Integration Manager to lead the implementation of artificial intelligence across our businesses. This role is responsible for identifying, building, and deploying AI-driven systems that improve operational efficiency, reduce costs, and create new revenue opportunities. The successful candidate will play a key role in transforming the company into an AI-enabled organisation, with a strong focus on automation, scalability, and innovation. Key Responsibilities Phase 1: Core Automation (0-90 Days) - Develop AI assistants to automate administrative workflows Automate purchase order processing (PO → pricing validation → spreadsheet entry) - Implement systems to reduce manual data entry and human error - Integrate AI tools into existing business systems (e.g., spreadsheets, accounting platforms) Phase 2: Operational Expansion (90-180 Days) - Identify and automate repetitive administrative and operational processes - Build internal dashboards for real-time reporting and decision-making - Improve internal communication workflows using AI tools - Optimise cost efficiency across admin and back-end operations Phase 3: Growth & Innovation (180+ Days) - Develop AI-driven marketing systems (lead generation, content, funnels) - Build internal tools, platforms, and applications to support business growth - Explore AI-driven investment and data analysis opportunities - Create scalable digital systems that generate additional revenue streams Required Skills & Experience - Proven experience implementing AI or automation within a business - Strong understanding of workflow automation tools and AI platforms - Experience with APIs, integrations, and system design - High-level problem-solving and process optimisation skills - Ability to work independently and deliver measurable outcomes Key Attributes - Results-driven with a strong focus on efficiency and ROI - Highly organised and process-oriented - Innovative thinker with the ability to execute - Strong communication and reporting skills Success Metrics (High-Level) - Reduction in manual admin hours - Increase in operational efficiency - Number of automated workflows successfully implemented - Cost savings achieved across the business - New revenue streams developed through AI initiatives KPI Scorecard First 90 Days (Non-Negotiable Deliverables) ✅ 1-2 fully automated admin workflows live ✅ Purchase order automation system operational ✅ Minimum 30-50% reduction in manual data entry time ✅ Weekly reporting dashboard implemented 3-6 Months ✅ 5+ workflows automated across admin/operations ✅ Measurable reduction in admin costs (target: 20-40%) ✅ Internal AI tools adopted by team ✅ Live reporting system used for decision-making 6-12 Months ✅ AI-driven marketing system launched ✅ At least 1 new revenue-generating system/tool ✅ Scalable internal platform or app developed ✅ Clear ROI from AI implementation (trackable profit impact)

• Lead physicochemical characterization of drug substances using techniques such as X-ray diffraction (XRD), DSC/TGA, Raman spectroscopy, and SEM to better understand material properties and behavior • Evaluate key drug properties including solubility (pH profile), pKa, logP, and hygroscopicity to inform formulation strategy and product performance • Design and interpret excipient compatibility studies to identify potential chemical or physical interactions and ensure product stability and shelf life • Partner cross-functionally with R&D, manufacturing, quality, and other teams to address formulation and process challenges across development and production • Manage relationships with external partners supporting analytical testing, product development, due diligence, and innovation initiatives • Support material qualification efforts, including defining and evaluating specifications for APIs, excipients, vitamins, and minerals • Design and implement risk assessments for critical material attributes (CMAs) to ensure consistent product quality and performance • Troubleshoot formulation and material-related issues across both development and commercial settings, identifying effective and scalable solutions • Contribute to building internal capabilities, processes, and best practices within pre-formulation and material science