Remote - Customer Service Representative Paid Training Equipment Provided Full-time with Full Benefits Pay is $16/hour which may be below your state's minimum wage. Please take this into consideration when applying. Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best!   Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $16.00 per hour pay rate (bi-weekly pay) Paid Training with Equipment provided. Full-time schedule (40 hrs. a week) Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally. About the Role Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. Accurately document enrollment requests, status changes, complaints, and grievances Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Requirements Basic understanding of a call center environment in a customer service role and quality monitoring processes. Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. Ability to problem solve through analysis and ongoing feedback. Achieve results through knowledge, empathy, and commitment. Ability to work with people of diverse backgrounds. High School diploma or GED Background and drug screening required. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Remote44# Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00/h Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Marquee Health is a service-driven organization, with a mission to improve the health of today’s workforce. We are an innovative wellness service provider headquartered in Chicago that provides outcomes-driven health and wellbeing programs to single employer groups, third party administrators, medical management providers and associations. Our suite of services includes health coaching, clinical health evaluations, incentive administration, reasonable-alternative standard administration, disease management, maternity management, behavioral health, and chiropractic management. Marquee Health is looking for an innovative, initiative-taking, dedicated individual to fill the position of Member Experience Specialist Our Team and Culture We believe in bringing your whole self to work and aim to empower everyone in their work, giving them autonomy and ownership of what they do. We recognize the positive value of diversity and welcome and encourage people of all backgrounds to apply. As a key member of our team, we do expect you to buy in and exemplify our culture so if the following statements resonate with you, please keep on reading! - Partnership - We value our partners who team with us to create success for our members. - Respect - We treat each other; employees, members, vendors, and community, with courtesy, dignity, and trust. - Integrity - We demonstrate honesty and fairness in everything we do. We hold ourselves to the highest ethical standards. - Dynamic - We will constantly strive to bring added value and change to Marquee Health with the most progressive programs available. - Excellence - We are committed to the highest standards through teamwork and innovation in all we do. As a Member Experience Specialist, you will report to our Director of Member Experience, serving as the primary contact for member inquiries, providing expert support on wellness programs, directing issues to appropriate teams, and assisting with client-specific information, translations, and reporting needs. Primary Responsibilities - Primary point of contact for member inquiries by phone and email - Provide resolution to member inquiries and/or identify most appropriate internal resource for resolution - Understand wellness program details for our clients to provide expert-level support to all members - Serve as an ambassador for specific client information and details - Support the translation needs for client materials (if possible) - Support with ad-hoc reporting needs for the Client Services and Coaching teams Required/Minimum Qualifications - High school diploma or equivalent required - Bachelor’s Degree preferred - Working Knowledge of Microsoft Office Suite - Strong and effective speaking and communication skills - Self-motivated, driven, highly organized, detail oriented - Team player with a can-do attitude to find creative solutions and problem solve. - Personal interest in wellness/wellbeing a plus - Professional in appearance and interpersonal interaction - Ability to manage time and calendar independently to ensure all support and projects are handled in a timely fashion - Enthusiasm to support every person with prompt, encouraging, and clear direction on next steps We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com. This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance. CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

Title: Care Guide Location: Sandy, UT time type Full time Job Description Summary ‎ As a Care Guide Advocate Advocate, you will play a crucial role in providing lifestyle health coaching and a range of healthcare services aimed at improving outcomes for our Mosaic Health and Total Outcomes customers. Collaborating closely with diverse populations, you will actively engage individuals in their health and wellbeing. How will you make an impact & Requirements: Care Guide Advocate 40 hours per week. Shift from 10:30am MST to 7:00 MST. Training is fully paid. Must successfully complete 4-6 weeks of training with 100% attendance anticipated to start on May 11th, 2026. Looking for both hybrid and remote workers (If within 50 miles of Sandy office, hybrid employee; if outside 50 miles, remote employee). Mosaic Health, the combined entity of Castlight and Vera Whole Health, is dedicated to helping employers enhance engagement, simplify processes, and establish sustainable cost reductions in healthcare. We are currently seeking full-time Care Guide Advocates to join our exceptional support team. As a Care Guide Advocate, you will play a crucial role in providing lifestyle health coaching and a range of healthcare services aimed at improving outcomes for our Mosaic Health and Total Outcomes customers. Collaborating closely with diverse populations, you will actively engage individuals in their health and wellbeing. ‎ How will you make an impact & Requirements ‎ Responsibilities: - Represent Mosaic health to external and internal customers with empathy, compassion and ownership of best resolutions - Provide a multi-channel approach to world class service, ensuring the individual needs of each person are anticipated and met to the best of your ability - Exhibit developed expertise of our digital product and provide assistance that exceeds expectations and engages the customer in the process - Work on behalf of the individual to resolve potential billing and coding discrepancies when applicable - Partner with providers and payers to resolve questions and barriers to care - Provide navigation, interpretation and assistance with insurance details, processes and cost transparency - Open enrollment support when needed - Explore and connect to the appropriate health plan benefits, employee offerings and supportive programs to improve healthcare outcomes - Explore and connect to the appropriate in-network, high quality, primary/preventive care recommendations - Schedule/coordinate appointments and follow up as appointed - Work with external care teams and 3rd party sources to coordinate the best outcome for the individual - Explore and locate resources for the removal of barriers to care whenever possible - Participate in wellness and incentive campaigns to boost engagement and improve outcomes - Adhere to all company policies, PHI and PI guidelines and applicable laws - Escalate when appropriate to designated clinical or technical teams per process guidelines - Utilize good documentation practices and follow outlined documentation and system requirements - Must be eager to receive and apply routine feedback for continuous improvement as a result of call and case reviews - Other duties as assigned - Cameras must be on during meetings Qualifications: - High School diploma - Proven customer service skills in healthcare setting - Telehealth and contact center experience preferred - Previous medical office experience preferred including (but not limited to), Medical Assistants, Billing and Coding Specialists and medical admins, patient advocacy - Experience with preferred technologies a plus (EMR, Salesforce, Google) - Focused attention and dedication to critical thinking, problem solving, empathetic listening and thoughtful responses - Strong, professional verbal and written communication skills - Attention to detail ability to multitask with exceptional organizational skills - Previous case management experience is a plus - High tolerance for a fast-paced environment with change management skills - Remote employees must be free from distractions: Anything that prevents or detracts the employee from giving full attention to work. - Bilingual or multilingual a plus - Must be able to perform the job duties Physical Demands: - Requires being at a desk for extended periods of time - Requires being on the phone with patients, insurance companies, providers and others throughout the day. Compensation: $20.00 to $30.00

Role Description The Customer Care Specialist handles inbound/outbound calls, email, and/or chats from program participants by answering their questions and providing support efficiently and successfully. This position cares for the brand of our clients in every interaction as well as ITA Group’s commitment to excellence. - Handle inbound and outbound calls, emails, and/or chats from program participants of multiple clients regarding participant questions, challenges, and service needs ensuring all customer inquiries are handled efficiently and effectively. - Answer all participant inquiries in a friendly and welcoming manner. - Offer feedback to manager for improving customer satisfaction. - Successfully complete and maintain all level 1 training objectives and performance goals. - Use active listening skills and questioning techniques to support effective communication. - Take ownership of every participant interaction, ensuring proper follow up is given and participant satisfaction is attained when it is necessary to assign a task to other ITA Group personnel. - Document inbound/outbound inquiries on appropriate software systems and participant records when applicable in a timely and accurate manner. - Utilize available resources to research participant requests, inquiries and problems. - Interact with other ITA Group departments to investigate issues before obtaining management involvement. - May assist in the implementation of new incentive, recognition, and travel (or miscellaneous programs) by thoroughly reviewing the CRM platform and recommending appropriate changes. - Work with the Manager and QA Analyst to ensure recommended and approved changes are implemented. - Spend idle time between inquiries working productively by performing other tasks assigned by the Manager, or researching industry information on the performance marketing industry and travel destinations that will improve department knowledge and skill level. - Understand the impact of attitude in handling inquiries professionally. - Be proactive within the working environment and work with the manager/team to ensure the workplace is conducive to positive moral, individual style, quality, creativity, and teamwork. - Strive to become recognized as an expert in your role by consistently improving position knowledge. - Comply with policies, procedures, and other internal controls prohibiting any unfair, deceptive, or abusive practices in service calls and any other interactions with customers. Qualifications - Associates or Bachelor’s degree preferred OR one to two years of customer service experience, preferably in the performance marketing or service-related industry. - Effective organizational and time management skills. - Excellent problem-solving and decision making skills with the ability to think quickly. - Professional demeanor with a strong work ethic & conscientiousness. - Ability to utilize various Windows based software applications. - Ability to type 40 wpm. - Ability to identify and resolve more complex problems and exercise sound judgment within established guidelines. - Ability to establish and maintain positive working relationships with internal/external employees, participants, vendors or other contacts. - Ability to handle multiple interruptions and adjustments to priorities throughout the day. - Effective oral and written communication skills, including the ability to clearly express thoughts to others and exchange information. - Must be able to work effectively within a team environment. - Excellent listening skills. - Ability to effectively communicate with diverse, irate or other disgruntled individuals calmly and effectively within the team. - Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred. - Ability to work the time necessary to complete projects and/or meet deadlines. Requirements - To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. - The requirements listed above are representative of the knowledge, skill and/or ability required. Company Description ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.