Marquee Health is a service-driven organization, with a mission to improve the health of today’s workforce. We are an innovative wellness service provider headquartered in Chicago that provides outcomes-driven health and wellbeing programs to single employer groups, third party administrators, medical management providers and associations. Our suite of services includes health coaching, clinical health evaluations, incentive administration, reasonable-alternative standard administration, disease management, maternity management, behavioral health, and chiropractic management. Marquee Health is looking for an innovative, initiative-taking, dedicated individual to fill the position of Member Experience Specialist Our Team and Culture We believe in bringing your whole self to work and aim to empower everyone in their work, giving them autonomy and ownership of what they do. We recognize the positive value of diversity and welcome and encourage people of all backgrounds to apply. As a key member of our team, we do expect you to buy in and exemplify our culture so if the following statements resonate with you, please keep on reading! - Partnership - We value our partners who team with us to create success for our members. - Respect - We treat each other; employees, members, vendors, and community, with courtesy, dignity, and trust. - Integrity - We demonstrate honesty and fairness in everything we do. We hold ourselves to the highest ethical standards. - Dynamic - We will constantly strive to bring added value and change to Marquee Health with the most progressive programs available. - Excellence - We are committed to the highest standards through teamwork and innovation in all we do. As a Member Experience Specialist, you will report to our Director of Member Experience, serving as the primary contact for member inquiries, providing expert support on wellness programs, directing issues to appropriate teams, and assisting with client-specific information, translations, and reporting needs. Primary Responsibilities - Primary point of contact for member inquiries by phone and email - Provide resolution to member inquiries and/or identify most appropriate internal resource for resolution - Understand wellness program details for our clients to provide expert-level support to all members - Serve as an ambassador for specific client information and details - Support the translation needs for client materials (if possible) - Support with ad-hoc reporting needs for the Client Services and Coaching teams Required/Minimum Qualifications - High school diploma or equivalent required - Bachelor’s Degree preferred - Working Knowledge of Microsoft Office Suite - Strong and effective speaking and communication skills - Self-motivated, driven, highly organized, detail oriented - Team player with a can-do attitude to find creative solutions and problem solve. - Personal interest in wellness/wellbeing a plus - Professional in appearance and interpersonal interaction - Ability to manage time and calendar independently to ensure all support and projects are handled in a timely fashion - Enthusiasm to support every person with prompt, encouraging, and clear direction on next steps We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com. This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance. CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

Title: Care Guide Location: Sandy, UT time type Full time Job Description Summary ‎ As a Care Guide Advocate Advocate, you will play a crucial role in providing lifestyle health coaching and a range of healthcare services aimed at improving outcomes for our Mosaic Health and Total Outcomes customers. Collaborating closely with diverse populations, you will actively engage individuals in their health and wellbeing. How will you make an impact & Requirements: Care Guide Advocate 40 hours per week. Shift from 10:30am MST to 7:00 MST. Training is fully paid. Must successfully complete 4-6 weeks of training with 100% attendance anticipated to start on May 11th, 2026. Looking for both hybrid and remote workers (If within 50 miles of Sandy office, hybrid employee; if outside 50 miles, remote employee). Mosaic Health, the combined entity of Castlight and Vera Whole Health, is dedicated to helping employers enhance engagement, simplify processes, and establish sustainable cost reductions in healthcare. We are currently seeking full-time Care Guide Advocates to join our exceptional support team. As a Care Guide Advocate, you will play a crucial role in providing lifestyle health coaching and a range of healthcare services aimed at improving outcomes for our Mosaic Health and Total Outcomes customers. Collaborating closely with diverse populations, you will actively engage individuals in their health and wellbeing. ‎ How will you make an impact & Requirements ‎ Responsibilities: - Represent Mosaic health to external and internal customers with empathy, compassion and ownership of best resolutions - Provide a multi-channel approach to world class service, ensuring the individual needs of each person are anticipated and met to the best of your ability - Exhibit developed expertise of our digital product and provide assistance that exceeds expectations and engages the customer in the process - Work on behalf of the individual to resolve potential billing and coding discrepancies when applicable - Partner with providers and payers to resolve questions and barriers to care - Provide navigation, interpretation and assistance with insurance details, processes and cost transparency - Open enrollment support when needed - Explore and connect to the appropriate health plan benefits, employee offerings and supportive programs to improve healthcare outcomes - Explore and connect to the appropriate in-network, high quality, primary/preventive care recommendations - Schedule/coordinate appointments and follow up as appointed - Work with external care teams and 3rd party sources to coordinate the best outcome for the individual - Explore and locate resources for the removal of barriers to care whenever possible - Participate in wellness and incentive campaigns to boost engagement and improve outcomes - Adhere to all company policies, PHI and PI guidelines and applicable laws - Escalate when appropriate to designated clinical or technical teams per process guidelines - Utilize good documentation practices and follow outlined documentation and system requirements - Must be eager to receive and apply routine feedback for continuous improvement as a result of call and case reviews - Other duties as assigned - Cameras must be on during meetings Qualifications: - High School diploma - Proven customer service skills in healthcare setting - Telehealth and contact center experience preferred - Previous medical office experience preferred including (but not limited to), Medical Assistants, Billing and Coding Specialists and medical admins, patient advocacy - Experience with preferred technologies a plus (EMR, Salesforce, Google) - Focused attention and dedication to critical thinking, problem solving, empathetic listening and thoughtful responses - Strong, professional verbal and written communication skills - Attention to detail ability to multitask with exceptional organizational skills - Previous case management experience is a plus - High tolerance for a fast-paced environment with change management skills - Remote employees must be free from distractions: Anything that prevents or detracts the employee from giving full attention to work. - Bilingual or multilingual a plus - Must be able to perform the job duties Physical Demands: - Requires being at a desk for extended periods of time - Requires being on the phone with patients, insurance companies, providers and others throughout the day. Compensation: $20.00 to $30.00

Role Description The Customer Care Specialist handles inbound/outbound calls, email, and/or chats from program participants by answering their questions and providing support efficiently and successfully. This position cares for the brand of our clients in every interaction as well as ITA Group’s commitment to excellence. - Handle inbound and outbound calls, emails, and/or chats from program participants of multiple clients regarding participant questions, challenges, and service needs ensuring all customer inquiries are handled efficiently and effectively. - Answer all participant inquiries in a friendly and welcoming manner. - Offer feedback to manager for improving customer satisfaction. - Successfully complete and maintain all level 1 training objectives and performance goals. - Use active listening skills and questioning techniques to support effective communication. - Take ownership of every participant interaction, ensuring proper follow up is given and participant satisfaction is attained when it is necessary to assign a task to other ITA Group personnel. - Document inbound/outbound inquiries on appropriate software systems and participant records when applicable in a timely and accurate manner. - Utilize available resources to research participant requests, inquiries and problems. - Interact with other ITA Group departments to investigate issues before obtaining management involvement. - May assist in the implementation of new incentive, recognition, and travel (or miscellaneous programs) by thoroughly reviewing the CRM platform and recommending appropriate changes. - Work with the Manager and QA Analyst to ensure recommended and approved changes are implemented. - Spend idle time between inquiries working productively by performing other tasks assigned by the Manager, or researching industry information on the performance marketing industry and travel destinations that will improve department knowledge and skill level. - Understand the impact of attitude in handling inquiries professionally. - Be proactive within the working environment and work with the manager/team to ensure the workplace is conducive to positive moral, individual style, quality, creativity, and teamwork. - Strive to become recognized as an expert in your role by consistently improving position knowledge. - Comply with policies, procedures, and other internal controls prohibiting any unfair, deceptive, or abusive practices in service calls and any other interactions with customers. Qualifications - Associates or Bachelor’s degree preferred OR one to two years of customer service experience, preferably in the performance marketing or service-related industry. - Effective organizational and time management skills. - Excellent problem-solving and decision making skills with the ability to think quickly. - Professional demeanor with a strong work ethic & conscientiousness. - Ability to utilize various Windows based software applications. - Ability to type 40 wpm. - Ability to identify and resolve more complex problems and exercise sound judgment within established guidelines. - Ability to establish and maintain positive working relationships with internal/external employees, participants, vendors or other contacts. - Ability to handle multiple interruptions and adjustments to priorities throughout the day. - Effective oral and written communication skills, including the ability to clearly express thoughts to others and exchange information. - Must be able to work effectively within a team environment. - Excellent listening skills. - Ability to effectively communicate with diverse, irate or other disgruntled individuals calmly and effectively within the team. - Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred. - Ability to work the time necessary to complete projects and/or meet deadlines. Requirements - To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. - The requirements listed above are representative of the knowledge, skill and/or ability required. Company Description ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.

This is a remote position. We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office. We aim to delight every customer every day. As a Customer Care Representative, you’ll play a key role in helping customers achieve their goals—whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you. XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX currently. Please check back later for availability in your state. What You’ll Do: ● Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between ● Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations ● Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence ● Communicate clearly with other departments to ensure timely order processing and delivery ● Meet established performance metrics and continually set goals for professional growth ● Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient ● Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving ● Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers ● Contribute to projects and other tasks as needed to support company growth Who You Are: ● Someone who truly gets excited about making customers happy through understanding and solving their problems ● A problem-solver who is motivated to find solutions and create positive outcomes ● A great communicator who can connect, empathize, and build trust with customers ● A great listener who can connect with customers and understand their needs ● Organized and detail-oriented, ensuring every customer’s request is handled effectively ● Energetic, adaptable, and excited to learn and grow in a fast-paced environment What You Bring: ● High school diploma or equivalent; some college coursework is a plus ● Prior customer service experience is ideal, but we’re happy to train the right candidate ● Strong communication, interpersonal, and decision-making skills ● A proactive, positive attitude with a focus on solutions and customer satisfaction ● Ability to multitask and prioritize in a fast-paced environment ● Comfort with technology: experience with Google Workspace and CRM systems is a bonus ● Ability to type at a minimum 40 WPM Why Join Us? At XACT you’ll have the chance to directly impact customers’ success and be part of a team that values collaboration, growth, and great service. You’ll help customers feel confident in their choices—and help them look like the hero of their organization. Requirements Physical Requirements: ● Ability to remain in a stationary position for prolonged periods while working at a computer ● Ability to communicate effectively with customers over the phone and via email or live chat ● Must be able to perform repetitive tasks, such as typing, with attention to detail Technical Requirements: • Be able to type 40 words per minute or greater; • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed. • Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you. • A personal desktop computer running a licensed version of Windows 10 Pro or higher (Windows 11 Pro is preferred), with 8 GB of RAM. Laptops are not eligible for the work-at-home agent program, but are allowed for initial training. Upon successful training completion, laptop users will then be able to pick up a company-owned desktop computer from our local office to use at home for as long as they are an active employee with XACT. • Must have Remote Desktop Connection (RDC) installed. • A 19″ flat panel monitor (minimum), multiple displays recommended and preferred. • A webcam, for training, compliance, and collaboration purposes. • A wired network connection (wireless is not permitted). • An approved-brand USB headset for VOIP with noise cancellation • A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 15 or greater, or Android OS 11 or greater. Apple or Samsung brand preferred. Apple or Samsung brand preferred. Benefits Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work. Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer. Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met. Smile confidently! XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin. We see you, too! We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value. In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices. Relax — it’s expected. We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work. We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.