WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love. Role Description As the Director of Customer Success, Central you will serve as a critical senior leader responsible for driving retention, expansion, and customer satisfaction for our largest customers. You will strategically scale our Customer Success function within a fast-growing EdTech SaaS environment. We are looking for a leader who brings enterprise depth, strong operational instincts, and a track record of building high-performing teams. You've managed teams who own complex, strategic accounts and know what it takes to retain and grow them at scale. This role requires 30% travel. Candidates based in Central or Mountain Time Zones are preferred. Responsibilities In this role, you will be responsible for driving towards the following outcomes: - Boost Net Revenue Retention (NRR) by designing, implementing, and optimizing scalable customer success playbooks that drive product adoption and value realization, ensuring high customer engagement and minimizing churn risk. - Achieve a Customer Satisfaction (CSAT) score above 90% by owning the data narrative, interpreting comprehensive customer success metrics (daily, operational, strategic) in Salesforce, and translating insights into actionable strategies to continuously improve the high-touch customer journey. - Reduce customer onboarding time for complex, multi-stakeholder implementations through continuous process improvement, identifying opportunities to streamline work, contributing strategic ideas, and proactively reducing ambiguity for the team and cross-functional partners. - Develop direct reports by establishing trust, providing clear, actionable feedback and career coaching, and holding the team fully accountable to clear expectations to foster a high-performance culture and effectively manage performance. - Ensure alignment across departments by building strong relationships and collaborating closely with Sales, Product, and executive leadership to align on goals, influence cross-functional decisions, and secure resources necessary for enterprise-tier success. Experience & Qualifications To be successful in this role, you’ll bring the following experience and qualifications: - 7+ years of required experience in Customer Success within a tech SaaS environment, with a strong emphasis on scaling operations. - 4+ years of required experience managing Customer Success teams (including hiring, performance management, and talent development). - Enterprise Expertise: Deep expertise in navigating, coaching, and scaling teams tasked with managing complex, high-value enterprise partnerships. You understand the unique nuances of maintaining long-term, multi-million dollar account health. - Data-Driven Leadership: Expert ability to build, interpret, and leverage complex Salesforce dashboards and reporting to define required analyses and drive data-informed decision-making. - Strategic Thinking & Execution: Proven ability to break down complex issues, develop strategic approaches, and execute quickly with minimal guidance and full ownership over critical projects. - Influence & Collaboration: Proven ability to coordinate, align, and influence across CS managers, Sales leadership, and executive peers to achieve organizational goals. Nice to Have: - Experience in EdTech or working with education institutions. - Prior experience transitioning from managing ICs to managing managers. - Familiarity with customer success platforms (Gainsight, ChurnZero, Totango, etc.). Why Join Us? - Work on cutting-edge AI technology that directly impacts educators and students. - Join a mission-driven team passionate about making education more efficient and equitable. - Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live. For full time employees: - Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need. - Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums. - Every employee is offered generous stock options, vested over 4 years. - 401k match & monthly wellness stipend. Our Values: - Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families. - Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI. - Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs. - Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before. - Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education. - Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world. - Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. At SharkNinja, we push the boundaries to develop world class consumer products that transform everyday life. The Director of Engineering - Motors, is a senior technical and people leader responsible for shaping the strategy, design, and development of advanced motor systems across SharkNinja's growing product portfolio. This is a player/coach role - you will lead and grow a team of motor engineers while staying hands-on with the most complex technical challenges. You bring deep expertise in electromagnetic design, electromechanical systems, and power conversion, and you excel at partnering with global motor suppliers to develop purpose-built solutions for our products. The ability to bridge rigorous technical depth with cross-functional and supplier collaboration is essential. Airflow and fluid-dynamics experience is a strong plus, particularly in applications involving fans, blowers, or high-performance suction systems. What You'll Do - Lead and develop a team of motor engineers - setting clear goals, fostering technical growth, and building a high-performing, collaborative engineering culture. - Drive motor technology strategy, defining the roadmap for motor architectures across SharkNinja's product portfolio including BLDC, universal, and switched reluctance motors. - Provide technical oversight and guidance across end-to-end motor development from concept through prototype, validation, and production - working closely with motor manufacturers to ensure designs meet SharkNinja's performance and quality requirements. - Partner deeply with global motor suppliers to co-develop optimized motor solutions, driving detailed design collaboration, component optimization, and production readiness. - Define and hold motor performance targets in partnership with cross-functional engineering teams - torque, speed, noise, vibration, efficiency, and thermal characteristics - aligned with product requirements. - Conduct and guide advanced electromagnetic and electromechanical analysis in partnership with cross-functional engineering teams, including FEA and simulation for magnetic circuits and rotor/stator design. - Collaborate closely with electrical, mechanical, controls, and firmware teams to ensure optimal motor integration, commutation algorithms, and drive efficiency. - Guide motor material selection, including laminations, magnets, winding specifications, and insulation systems. - Ensure design for manufacturability (DFM) and scalability in partnership with suppliers and manufacturing partners. - Collaborate with airflow and mechanical design teams on system-level performance where fluid dynamics interact with motor behavior. - Contribute to SharkNinja's technology roadmap in motor and actuation systems, representing the motors function in senior leadership forums. What You'll Bring - 15+ years of experience in motor design and development, ideally in consumer products, appliances, or electromechanical systems - with demonstrated experience in a technical leadership or management role. - Proven people leadership skills - experience building, mentoring, and developing engineering teams. - Expert-level understanding of electromagnetic theory, motor physics, and magnetic material properties. - Hands-on experience with FEA tools (e.g., Maxwell, JMAG, Motor-CAD) for electromagnetic and thermal modeling. - Strong background in electrical machine design, including stator winding, rotor dynamics, and torque ripple optimization. - Deep knowledge of motor control principles, including sensorless and vector control, PWM techniques, and inverter systems. - Extensive supplier partnership experience - driving detailed design collaboration, refinement, and production readiness with global motor suppliers. - Experience working with Asian motor suppliers, particularly in managing design collaboration, communication, and development cycles across time zones and cultural contexts. - Familiarity with manufacturing processes for motors (stamping, winding, potting, balancing). - Airflow and fluid-dynamics experience is highly advantageous. - Proven cross-functional collaborator across mechanical, electrical, and firmware disciplines. - Strong communication, analytical, and problem-solving skills with the ability to influence at senior levels. - Bachelor's degree in Electrical or Mechanical Engineering required; Master's or Ph.D. preferred with emphasis in electromagnetics or motor systems. Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more. Pay Range $127,500-$210,000 USD Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice - For candidates based in all regions, please refer to this Candidate Privacy Notice. - For candidates based in China, please refer to this Candidate Privacy Notice. - For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Director, R&D Mechanical Engineering OVERVIEW: SharkNinja is seeking a highly motivated and experienced Director of R&D Mechanical Engineering to lead and grow SharkNinja's R&D Engineering organization. This leader must excel as both a seasoned engineer and a strategic people leader, personally driving technical excellence on key initiatives while building and inspiring a high-performing team of engineers. The Director will be accountable for "how things work" across Ninja's product portfolio, championing the development and integration of breakthrough technologies that deliver consumer-delighting performance at scale. As an engineer, this person brings deep, intuitive mastery of physics and engineering fundamentals, with a track record of translating complex, ambiguous problems into elegant solutions. They set the technical standard for the team equally at home hacking together a prototype in the lab or aligning stakeholders in a design review. They champion a "fail fast, learn fast" culture, ensuring their team rapidly condenses problems to core requirements and iterates with speed and rigor. As a director, this person shapes R&D strategy across multiple concurrent programs, partnering closely with senior cross-functional leaders to align technology development with business priorities. They build organizational capability hiring, developing, and retaining engineering talent and cultivate a culture of curiosity, accountability, and continuous improvement. They represent R&D engineering at the leadership level and influence product direction from early concept through mass production. ATTRIBUTES & SKILLS: - Proven ability to define technical strategy across a portfolio of programs, connecting first-principles engineering thinking to broader business and consumer outcomes - Deep command of mechanical engineering and physics fundamentals heat transfer, thermodynamics, fluid mechanics, and mechanical design with the credibility to guide and elevate a team of engineers - Exceptional analytical rigor, attention to detail, and a proactive approach to identifying and resolving technical risk before it becomes business risk - Executive-level communication skills the ability to translate complex technical concepts for senior non-technical stakeholders, and to represent R&D engineering with clarity and confidence - Demonstrated ability to lead through ambiguity, manage competing priorities across multiple programs, and keep teams focused without losing sight of longer-term goals - Strong leadership presence able to inspire, challenge, and develop engineers at all levels, while building a team culture of intellectual honesty and high performance - Experience driving organizational growth: recruiting top talent, building team structure, and developing career paths for engineers QUALIFICATIONS: - BS or MS in Engineering (Mechanical or similar discipline); advanced degree a plus - 10+ years of progressive experience in product development or a related field, with significant leadership responsibility in a fast-paced, innovation-driven environment - Demonstrated success leading a team of engineers across multiple concurrent projects, from early-stage technology exploration through mass production - Proven track record of building and scaling high-performing engineering teams, including hiring, mentoring, and developing engineering talent - Hands-on experience with mechanical and/or electrical fabrication (power tools, sheet metal, electrical wiring) and familiarity with electronics and components common in small appliances (sensors, motors, heaters, PCBAs, etc.) - Proficiency with test equipment, data analysis tools, and CAD fundamentals - Advanced proficiency in Excel or equivalent tools for organizing and analyzing test data - Due to the hands-on nature of this role working with prototypes, this position is on-site at our Needham, MA office Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more. Pay Range $127,500-$185,000 USD Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice - For candidates based in all regions, please refer to this Candidate Privacy Notice. - For candidates based in China, please refer to this Candidate Privacy Notice. - For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

• Shape how our field teams engage customers—aligning strategy, insights, and execution across Sales, Marketing, Medical, and Market Access to deliver commercial excellence. • Lead a high‑performing global team focused on turning data into actionable insight, enabling smarter decisions, stronger performance, and consistent execution in the field. • Translate strategy into clear priorities, tools, and incentives—building scalable solutions that elevate field capabilities while flexing to local market needs. • Oversee and continuously evolve a global strategic field enablement function and its capabilities, including field capabilities & enablement, field analytics & insights, performance measurement, and incentive compensation planning. • Serve as a strategic advisor to Sales, Marketing, Market Access, and Medical leadership— defining priorities and translating strategy into executable plans and measurable outcomes. • Establish governance, standards, and operating cadence (forums, templates, documentation) to drive consistency and accountability. • Benchmark and cascade best practices and scale simplification and standardization across regions and segments. • Champion a culture of innovation, accountability, and data‑driven decision‑making. • Partner with Commercial, IT, Analytics, and Digital teams to advance field tools and capabilities that enhance customer engagement. • Support optimization of enablement platforms to improve field access and usage; act as liaison between platform teams and the field to turn feedback into improvements. • Leverage AI and advanced analytics to deliver real-time, actionable insights and improve how field teams engage customers. • Guide Performance Measurement to assess field force effectiveness to drive operational excellence and stronger customer engagement. • Oversee Incentive Compensation Planning & Governance; design, governance, and execution of sales incentive compensation programs that are motivating, compliant, data-driven, and aligned to business strategy.