This is a remote position. Virtual Rockstar is hiring a WelcomeWare Clinic Administrator on behalf of a physical therapy practice in Pennsylvania. The WelcomeWare Clinic Administrator will serve as the virtual front desk presence for the clinic. Operating through the WelcomeWare kiosk system, this role requires someone comfortable on camera, personable, and organized. You will be responsible for patient-facing and administrative duties, ensuring smooth daily operations and excellent patient experiences. About Our Client: The clinic’s mission is to redefine the patient–therapist relationship by creating a collaborative approach to care. They prioritize clinical excellence, compassionate service, and continuous growth, ensuring patients feel supported at every stage of recovery. The team values warmth, professionalism, and efficiency and is seeking someone who can embody those traits while representing the clinic virtually as the first point of contact for patients. Responsibilities - Greet patients virtually via the WelcomeWare kiosk. - Confirm patient appointments and manage the scheduling calendar. - Answer phones and respond to patient inquiries (phone/email). - Support patient check-in and verify patient records. - Discuss financial responsibilities with patients as needed. - Upload and update patient files in the EMR system. - Obtain and enter pre-authorizations for therapy services. - Maintain confidentiality and ensure HIPAA compliance at all times. - Coordinate with therapists and staff to manage daily schedules. - Provide general administrative support to clinic operations. Requirements - Previous experience in front desk, clinic administration, or patient services (healthcare experience strongly preferred). - Comfortable being on camera and engaging with patients virtually. - Warm, personable, and professional communication style. - Strong organizational and multitasking skills. - Experience with EMR systems (clinic uses WebPT) and tools such as Egnyte and Athelas. - Reliable, efficient, and detail-oriented in handling daily responsibilities. - Must be available to work Eastern Standard Time clinic hours. Technical Requirements (WelcomeWare Workstation) - Processor: 11th Gen Intel i5 (2.4GHz or better; Windows PC recommended). - Memory: 8GB RAM or more. - Connectivity: Wi-Fi 6 or Ethernet port; minimum 25 Mbps stable internet connection. - Peripherals: 720p or better webcam, microphone, speakers, keyboard, mouse, monitor. - Software: Latest version of Google Chrome. - Optional (Preferred): Wireless headset, second monitor. Benefits - Competitive salary commensurate with experience. - Opportunities for professional development and growth. - Work in a dynamic and supportive team environment. - Make a meaningful impact by helping to build and strengthen families across the globe.

Role Description We're currently looking for organized, reliable individuals to help support clients by coordinating details, managing schedules, and ensuring everything runs smoothly from start to finish. This is a fully remote position with flexible hours, making it a great fit for anyone looking to work independently while building valuable skills. No prior experience is required — training is provided. - Communicating with clients to understand their needs and preferences - Organizing schedules, confirmations, and important details - Providing clear, timely updates and support - Keeping everything on track to ensure a smooth experience - Assisting with coordination from start to finish Qualifications - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn - Experience in customer service or coordination is helpful, but not required Requirements - Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Benefits - 100% remote — work from anywhere - Flexible schedule options - Structured training provided - Supportive team environment - Opportunities for growth based on performance Who This Is Great For - Stay-at-home parents - Military spouses - Anyone looking for flexible, remote work - Individuals wanting to build new skills while working from home If you're organized, dependable, and enjoy helping others, we'd love to hear from you.

Role Description We're currently looking for organized, reliable individuals to help support clients by coordinating details, managing schedules, and ensuring everything runs smoothly from start to finish. This is a fully remote position with flexible hours, making it a great fit for anyone looking to work independently while building valuable skills. No prior experience is required — training is provided. - Communicating with clients to understand their needs and preferences - Organizing schedules, confirmations, and important details - Providing clear, timely updates and support - Keeping everything on track to ensure a smooth experience - Assisting with coordination from start to finish Qualifications - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn - Experience in customer service or coordination is helpful, but not required Requirements - Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Benefits - 100% remote — work from anywhere - Flexible schedule options - Structured training provided - Supportive team environment - Opportunities for growth based on performance Who This Is Great For - Stay-at-home parents - Military spouses - Anyone looking for flexible, remote work - Individuals wanting to build new skills while working from home If you're organized, dependable, and enjoy helping others, we'd love to hear from you.

• Looking up parts in the Husqvarna system to satisfy customer inquiries • Basic order entry for Husqvarna customers (business to business) • Respond to pricing inquiries • Respond to technical questions from internal and external customers • Record details of cases in CRM • Effectively communicate escalations to Customer Care Leadership Team