Koniag Data Solutions, LLC a Koniag Government Services company, is seeking a Junior Computer User Support Specialist to support KDS and our government customer. This is a Remote opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag Data Solutions, LLC (KDS), a Koniag Government Services company, is seeking an experienced highly qualified professional Junior Computer User Support Specialist to support KDS, and our Department of Housing and Urban Development (HUD)/Office of the Chief Information Officer (OCIO)/Infrastructure and Operations Office (IOO) Government customer at 451 7th Street S.W., Washington, DC 20410. This opportunity offers the chance to work with some of the best and brightest minds in the HUD and US Industries. The Junior Computer User Support Specialist is an integral component of a team supporting our HUD client’s IT Modernization effort to provide a single Operations & Maintenance (O&M) consolidated support services of (1) data storage facilities, (2) hardware/software, and (3) cloud services providers. This position is in a team environment and involves collaboration with and supporting other team members, contractors, and HUD internal and external users. This position provides technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.The ideal candidate is a team player with proven experience as a Junior Computer User Support Specialist. Below are the qualifications for this role. Essential Functions, Responsibilities & Duties may include, but are not limited to: - HUD National Help Desk Tier1 Analyst: Provide technical support to customers for a wide range of computer-related issues. - Actively listen to customer problems and be able to document them appropriately. Ability to diagnose, problem-solve and resolve customer issues. - Follow-up with customer to ensure the problem has been resolved. Update the knowledge base with process changes and recommended solutions. - Requires experience and understanding of technical infrastructure and the ability to know limitations and be able to escalate more complex problems when appropriate. Essential Functions, Responsibilities & Duties may include, but are not limited to: Typical Duties: - Answer inquiries from customer regarding request, incidents or problems - Document all aspects of the interaction in the ticketing system - Maintain a pleasant demeanor with all customers - Immediately escalate any issue identified as security related - Ability to conduct meaningful Knowledge Base searches to pull the correct information for the problem presented - Show respect and courtesy to all customer - Ability to remain calm and focused when dealing with difficult customers The following skills and experience are preferred: Prior Help Desk experience preferred, extensive knowledge of MS Office beyond basic personal use required, familiarity with technical infrastructure to include LAN’s, WAN’s, and servers. - High school degree required. - College experience a plus. - Experience with virtual private networking a plus. Perform other O&M duties as assigned, including overlapping subject areas as applicable: - DCIO IOO IT Policies and Processes Support - DCIO IOO Configuration Management - Enterprise Architecture Services - IOO Risk Management - Enterprise Application Services - System Administration and Virtualization Services - Cloud Hosting Services - Database Services - Storage Services - Active Directory Services - Cabling Requirements - Hardware Support Services - Mainframe Services - Software Factory - Release Deployment Services and DevSecOps Pipeline - Virtual Desktop Infrastructure (VDI)/Desktop as a Service (DaaS) - Cloud Email, Collaboration Sites/Shared Workspace, Office Suites, and Cloud Services - Cloud and On-Premises Gold Disk O&M Services - Webcasting O&M Services - eDiscovery and Records Management Services - Shipping Support - Media Sanitization Support - Migration Services - Mobile Device Management Services (MDM) - Domain Name Services (DNS) and Internet Protocol (IP) Management Services - VPN Client Services - Network and LAN Services - Shared Service and Help Desk Services - Cyber and Operational Security (OPSEC) Services - Disaster Recovery/ Business Continuity (DR/BC) Services - Software License Management (SLM) Support Work Experience, Knowledge, Skills & Abilities: - 0-2 years demonstrated experience Cloud Email, Collaboration Sites/Shared Workspace, Office Suites capabilities and solutions, cloud capabilities and solutions - 0-2 years demonstrated experience of O&M of Hardware Support Services. - 0-2 years demonstrated experience of O&M of System Administration and Virtualization Services. - 0-2 years demonstrated experience of O&M of Shared Service and Help Desk Services. - Strong problem solving and analysis skills, self-motivated, and able to work and communicate in a team environment. - Knowledge of Agile methodology and frameworks. - Experience and knowledge in software development lifecycles. - Excellent written and verbal communication skills. - Experience with Federal consulting. Education: - Associate's degree in a related field, such as information technology or computer science - Bachelor’s degree is a bonus - Knowledge and experience with HUD OCIO IOO is a bonus. Position Work Location: HUD Office Location: The addresses for all HUD offices are available on the HUD’s website at (https://www.hud.gov/local.) Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352 ​

• Du treibst Ideation-Prozesse durch deine Research-Expertise aktiv voran • Du konzipierst und moderierst Workshops mit Hilfe von Design Thinking und Kreativmethoden • Du strukturierst Problemräume und führst Teams zu klaren Lösungsansätzen • Du unterstützt die Lösungsfindung durch Field und Desk Research • Du identifizierst geeignete Research-Methoden in Zusammenarbeit mit den Produktteams • Im Team konzipierst, planst und organisierst du qualitative Tests und quantitative Tests und Studien zu Konzepten und Produkten und führst sie durch • Du leitest Insights und Empfehlungen ab, erstellst Forschungsberichte und kommunizierst User Insights an die relevanten Stellen • Du bringst eigene Ideen ein und übernimmst Verantwortung für Ergebnisse

What it's all about The Team: At JobLeads, we’re on a mission to help people find better career opportunities, and to do that, we need to show up in the places where job seekers are already looking. Our team thrives on curiosity, momentum, and a shared drive to turn insights into action. We’re a distributed group that values autonomy, sharp thinking, and people who take ownership of their work. Your Role: This is a 6-month, part-time freelance role (approximately 20 hours per week) focused on uncovering high-value content opportunities and connecting us with the right people behind them. As our Outreach Researcher, you’ll sit at the intersection of research, SEO, and outreach. You won’t be pitching journalists, we already have that covered. Instead, you’ll focus on listicles, comparison posts, and “best of” articles where JobLeads should be featured. Your work will directly power our outreach campaigns by turning scattered online content into structured, actionable opportunities. What You'll Be Doing: - Use Ahrefs and search analysis to identify relevant listicles, comparison articles, and roundups in the job search and career space - Explore SERPs and competitor backlinks to uncover high-potential outreach opportunities - Identify the most relevant contact for each article—author, editor, or content owner - Use tools like Hunter.io, LinkedIn, and manual research to find and verify email addresses - Build clean, structured spreadsheets with article URL, domain, contact name, role, email, and opportunity notes - Cross-check leads against existing databases to maintain quality and avoid duplication - Contribute to ongoing outreach “mini-campaigns” by consistently surfacing new opportunities What You'll Need: - Exposure to SEO, digital marketing, or link-building workflows - Experience in research, lead generation, outreach support, or similar work involving contact discovery - Strong attention to detail and commitment to accuracy - An instinct for evaluating which content opportunities are worth pursuing - Comfort working with spreadsheets and organizing data clearly - A resourceful, persistent approach to finding the right contact person - Ability to work independently and manage your time effectively - Good written English - Interest in marketing, AI, or growth-focused roles - Familiarity with Ahrefs or similar SEO tools, or the willingness to learn quickly using provided materials Nice If You Have: - Experience researching authors, editors, or website owners for outreach - Familiarity with tools like Hunter.io and LinkedIn for contact discovery What You Can Expect On Board: - A 6-month freelance agreement with a clear, defined scope - Part-time commitment of around 20 hours per week - Remote-first freedom – Work from anywhere in Europe - Flexible hours – Work when you're most productive - A welcoming global team – Diverse, collaborative, and supportive - Ongoing development – We back your growth through courses, conferences, and more - Clear onboarding and practical training materials - Hands-on exposure to SEO and outreach strategies If you enjoy digging beneath the surface, connecting dots others overlook, and turning research into real-world impact, this role offers a chance to do exactly that. Join us in helping JobLeads appear where it matters most, and play a key part in shaping how we grow.

• Drive Strategic Impact: Impact the product at the feature level while broadening influence by applying insights holistically across an entire experience and pillar. • Execute End-to-End Research: Identify tasks and activities without guidance, and work with the team to prioritize research questions and create a research roadmap. Adapt research methodologies, shifting effectively between rapid, 'scrappy' approaches and comprehensive, in-depth studies, as necessitated by the specific research questions. • Uplevel Insights: Provide recommendations that increase the knowledge of the team beyond a single project, moving from tactical to strategic insights. • Influence Strategy: With guidance, start to influence product priority and strategy in addition to near-term design and product improvements. • Apply Appropriate Methodologies: Use multiple generative and evaluative research methods to answer product and design questions, while articulating the limitations of different methodologies. • Collaborate and Lead: Proactively establish yourself as the go-to research person for your product team and develop positive, trust-based relationships with partners. • Drive Business Intuition: Contribute to the team's overall customer intuition and leverage competitive insights to propose features that enhance the product's edge. • Perform other duties as assigned.