• Lead and manage Client Support Specialists/Representatives setting clear expectations for performance, accountability, and professional development • Own team-level performance across inventory reconciliation, prebill work queue resolution, and documentation workflows, ensuring all functions operate within established KPI standards • Monitor and analyze team performance metrics, identify trends and gaps, and implement corrective action plans to drive continuous improvement • Manage escalations from the team related to non-routine reconciliation issues, workflow barriers, complex account situations, and personnel matters • Identify and escalate recurrent process gaps that contribute to claims appearing on reconciliations to the Director, Client Support, supporting upstream resolution by Revenue Services • Identify and report systemic client system issues and workflow barriers to the Director, Client Support for resolution or cross-functional escalation • Coordinate with Client Delivery leadership to maintain operational alignment on client-impacting items, ensuring the Client Support team’s work product supports downstream delivery needs • Ensure accurate and consistent E360 documentation standards are maintained across the team through Supervisor oversight and periodic audits • Drive process improvement initiatives within the Client Support team, refining workflows, updating standard operating procedures (SOPs), and implementing best practices • Ensure client support processes are documented appropriately and that all relevant parties are trained and informed of process updates • Lead workforce planning efforts including workload distribution, capacity assessment, and staffing recommendations in coordination with the Director, Client Support • Responsible for hiring, onboarding, and training of Client Support team members • Conduct annual goal planning, performance reviews, and ongoing development plans for direct reports • Develop individual contributors through coaching, feedback, and structured development opportunities

Join a fast-growing, tech-driven organization looking for innovative individuals to help take the team to the next level. Typical day-to-day tasks include: • Conducting virtual consultations with clients. • Assessing clients’ needs and imparting knowledge on solutions. • Cultivating lasting client relationships through consistent, periodic check-ins. • Completing related administrative tasks (like note taking, appointment setting, etc.) as needed. Incentives include but not limited to: • No cold calling • Qualified lead program • Advancement based on performance • Weekly pay • Renewals • Mentorship and complete training • Industry leading tools and technology access • Work from home (web conference-based presentations) Looking for candidates who hold the below characteristics: Passionate. Competitive. Motivated. Dependable. Hardworking. Adaptable. Flexible. Coachable. If you are a hard-working, motivated team player, this may be an opportunity for you! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

• Own the overall client experience in your assigned territory and manage the customer relationship post implementation • Articulate service line value and facilitate resolution to customer client inquiries • Work cross-functionally with our Sales, Marketing, IT, Implementation, Operations, Clinical and Contracts Departments to drive client initiatives within the organization • Perform monthly calls and quarterly business reviews with your book of business and onsite client visits to maintain client health and strengthen the client partnership • Directly influence our clients’ experiences at the executive leadership level and act as the escalation point for any satisfaction issues within the relationship • Balance the role as a client advocate and strong representative of Access TeleCare with minimal supervision • Frequent travel within assigned territory & corporate offices • Travel 30–40% within territory & corporate offices • Other duties as assigned

Title: Temporary Client Services Associate Location: NYC United States time type Part time Onsite job requisition id R0011077 Job Description: Job Description: POWER STATION AT BERKLEE NYC Berklee NYC operates Power Station, the largest professional recording studio in New York City, servicing clients in the music, film, theater, and television industries. The multi-room facility offers audio and video recording at the highest professional levels. Berklee NYC is also home to Berklee's educational programs in New York City, including a Master of Arts in Creative and Media Technology. The Power Station at Berklee NYC houses facilities for both the commercial studios and academic programs. Containing 5 recording studios as well as a black box theater and spaces such as a video control room, classrooms, and labs, Berklee NYC offers services for recording, education, events, and performances. The facility offers round-the-clock service to both professional clients as well as full-time students operating as a truly hybrid commercial and educational facility. JOB DESCRIPTION Reporting to the Director of Operations, the Client Services Associate position is responsible for tasks related to the day to day function of both the commercial studio and academic/event spaces. Tasks will include opening and closing the building; assisting technical setups of sessions, events, and live performances; inventorying and distribution of equipment for studio sessions; covering front-desk/reception duties and ordering food and going on runs for clients as needed. Client Service Associates also ensure that facilities - both client and academic/event spaces as needed - are stocked with supplies and are in a clean and presentable state at all times. This individual needs to have an astute attention to detail, an understanding of audio and video equipment (advanced knowledge a plus), and some experience in a commercial studio or media production environment. This individual also needs to be willing to work flexible hours to adapt and accommodate their schedule to the schedule of sessions and events. Essential Duties and Responsibilities: - Opening and closing of the facility. - Inventory and stocking of supplies throughout facility - Assisting in technical setups and breakdowns of commercial recording sessions and both commercial and educational events - Reserving gear for sessions in equipment management system - Assisting on sessions, as needed - Attending to all client needs in the facility - Going on errands and runs - Taking out trash, tidying the studio and all client spaces - Moving equipment around as needed - Setting up instruments and backline as well as microphones and another audio equipment - Moving and setting up video equipment and lighting. - Keeping track of receipts as they relate to expenses for client sessions Experience and Competencies: - A degree in media, recording, or related field or commensurate experience - Recording studio background or experience greatly preferred. - Knowledge of basic video systems, lighting or live sound a huge plus - A learning and growth mindset to advance in competency with experience at Power Station at Berklee NYC, taking on more complex tasks and roles projects with time. - Attention to detail in all areas of work - Great communication skills, and the ability to interact with clients in a professional and helpful manner. - Problem solving and decision making skills while using good judgment and maintaining professionalism - Willingness and ability to work both independently and as part of a team. - Strong troubleshooting skills. - Demonstrated commitment to diversity, fairness, and equal opportunity. - Culturally sensitive to a wide variety of backgrounds and communication styles. - Flexibility to adapt to changing surroundings and situations. - Ability to work in both traditional and nontraditional settings. SALARY RANGE: $20-$24/hour This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.* Employee Type: Temporary (Fixed Term)